Student Success Advisor
Position Circumstances
- Career Category: Exec. / Management, HR, Business Administration, Educate/Train/Teaching, Advisor / Individual Consultant
- Schedule:Full-time
- Salary: Negotiable
The position is for Academic & Careers
Role Purpose
The Student Success Advisor plays a pivotal role in delivering an outstanding student experience by integrating academic mentorship, careers guidance, and student engagement into a single, high-impact function.
This role ensures that every student is supported to:
- Progress academically
- Develop clear career goals
- Gain meaningful real-world experience
- Make informed decisions about their future
The postholder will act as a trusted advisor and coach, providing personalised support through structured mentoring, employability development, and student engagement initiatives.
Key Performance Indicators (KPIs)
- Student progression and retention rates
- Student engagement with coaching sessions
- Internship and work placement outcomes
- % of students with completed CVs and career plans
- Improvement in performance of at-risk students
- Student satisfaction and feedback
Duties & Responsibilities:
- Academic Mentorship & Student Progression
- Deliver structured termly 1:1 coaching sessions with assigned students
- Monitor academic performance, attendance, and engagement
- Support students in setting clear goals and action plans for success
- Identify at-risk students and contribute to early intervention strategies
- Work closely with academic teams to support student progression and outcomes
- Maintain accurate and confidential records of student engagement
- Careers Guidance & Employability Development
- Provide personalised guidance on career pathways and progression opportunities
- Support students with:
- CV and cover letter development
- LinkedIn profile development
- Applications and personal statements
- Interview preparation
- Assist students in securing internships and work experience opportunities
- Collaborate with industry partners to enhance employability opportunities
- Deliver workshops and group sessions on career readiness and professional skills
- Global Progression & Overseas Opportunities
- Advise students on international progression pathways, including transfers to global campuses and partner universities
- Support students with applications, documentation, and readiness for overseas study
- Work closely with Admissions and academic teams to facilitate progression
- Student Development
- Provide a supportive, confidential, and student-centred environment for pastoral guidance
- Support students with common challenges such as stress, adjustment, motivation, and study-life balance
- Deliver workshops on:
- Study skills
- Personal development
- Organise and support student events, activities, and community initiatives
- Refer students to specialist services where appropriate
- Student Services & Administrative Support
- Maintain accurate records of student interactions, progress, and outcomes
- Support the coordination of student services initiatives and activities
- Contribute to student onboarding, inductions, and key university events
- Ensure all processes are delivered in line with university standards and policies
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in a relevant field (e.g. Education, Psychology, Careers Guidance, HR, or related)
- Postgraduate Degree in careers guidance, counselling, or related field
Skills & Knowledge:
General & Technical Skills
- Experience in student support, careers guidance, or academic advising
- Strong interpersonal, coaching, and communication skills
- Ability to build trust and rapport with students from diverse backgrounds
- Excellent organisational and time management skills
- Confident in delivering workshops and group sessions
- Strong administrative and record-keeping ability
- Experience supporting internships, placements, or employer engagement
- Experience working in an international or higher education environment
- Coaching or counselling certification
Soft Skills
- Student-centred, empathetic, and approachable
- Proactive, solutions-focused, and resilient
- Commercially aware with an understanding of employability trends
- Collaborative team player with a growth mindset
- Passionate about student success and real-world outcomes
Student Wellbeing and Experience Officer
Position Circumstances
- Career Category: HR, Social Work, Educate/Train/Teaching, Health / Medical - Psychology
- Schedule:Full-time
- Salary: Negotiable
Department: Student Services
Reports to: Student Services Manager
Job Purpose
The Student Wellbeing and Experience Officer plays a key role in enhancing the overall student experience at DMUC by supporting student wellbeing, engagement, retention, and personal development throughout the student journey.
The postholder will provide proactive pastoral, wellbeing, and student support services while contributing to a vibrant, supportive, and student-focused university culture. The role requires a highly approachable, empathetic, and student-centred individual who is passionate about supporting students to succeed academically, socially, and personally.
The Student Wellbeing and Experience Officer will work closely with academic departments, student services, and external agencies to ensure students receive timely and effective support and intervention where required.
Key Performance Indicators (KPIs)
- Student satisfaction and engagement levels.
- Student retention and intervention outcomes.
- Timeliness and quality of student support.
- Participation levels in wellbeing and engagement initiatives.
- Accuracy and completion of student records and case documentation.
- Contribution to a positive student experience and campus culture.
Duties & Responsibilities:
- Student Wellbeing & Pastoral Support
- Provide a confidential, supportive, and non-judgemental environment for students seeking advice or support regarding personal, emotional, academic, or wellbeing concerns.
- Support students experiencing challenges such as stress, anxiety, homesickness, wellbeing concerns, academic pressure, financial concerns, or disengagement.
- Conduct wellbeing meetings and maintain professional records of student interactions and support plans.
- Identify students at risk through attendance monitoring, engagement tracking, or referrals from academic staff and proactively intervene where necessary.
- Liaise with parents, guardians, academic staff, and external support providers where appropriate and in line with safeguarding and confidentiality procedures.
- Maintain appropriate referral pathways to external counselling, medical, safeguarding, or specialist support services.
- Support safeguarding and student welfare procedures in line with university policies.
- Support students with transition and adjustment to university life, including international students adapting to studying and living in Cambodia.
- Student Experience & Engagement
- Support the planning and delivery of student engagement activities, wellbeing initiatives, orientation programmes, and student events.
- Contribute to creating an inclusive, welcoming, and vibrant campus environment that promotes belonging and student satisfaction.
- Organise wellbeing campaigns, workshops, and awareness activities related to mental health, resilience, stress management, study skills, and student life.
- Support student clubs, societies, leadership initiatives, volunteering opportunities, and community engagement projects.
- Encourage student participation in university events, activities, and feedback opportunities.
- Work collaboratively with students to help build a positive campus culture and community spirit.
- Support the enhancement of the student journey from enrolment through to graduation.
- Student Support & Retention
- Work closely with academic teams to support student retention, attendance, progression, and engagement.
- Monitor student attendance and engagement data and support interventions where required.
- Assist with managing student conduct, behavioural, or welfare concerns in collaboration with relevant departments.
- Support students in navigating university systems, policies, and procedures.
- Participate in student case meetings and contribute to action plans for students requiring additional support.
- Assist with follow-up actions relating to attendance, engagement, safeguarding, and student wellbeing cases.
- General Duties
- Maintain accurate, confidential, and secure student records and documentation.
- Respond professionally and sensitively to student enquiries and concerns.
- Participate in university events, induction activities, and staff development sessions.
- Work collaboratively with colleagues across departments to enhance the overall student experience.
- Promote the values, culture, and student-centred ethos of DMUC.
- Undertake additional duties reasonably required by the university in line with the nature of the role.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Psychology, Education, Counselling, Social Work, Human Resources, Student Services, or a related field.
Skills & Knowledge:
General & Technical Skills
- Previous experience working with students, young people, or within a wellbeing, pastoral, counselling, or student support environment.
- Strong organisational and administrative skills with attention to detail.
- Experience within a university or international education environment.
- Experience organising student engagement events or wellbeing campaigns.
- Mental Health First Aid or counselling-related training.
- Familiarity with student information systems and attendance monitoring platforms.
- Ability to speak Khmer and English.
Soft Skills
- Excellent interpersonal, communication, and listening skills.
- Ability to handle sensitive situations professionally, discreetly, and empathetically.
- Ability to build strong relationships with students and staff from diverse backgrounds.
- Strong understanding of safeguarding, confidentiality, and student welfare principles.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Student Services Administrative Officer
Position Circumstances
- Career Category: Educate/Train/Teaching, Admin / Supervisory, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Department: Student Services
Responsible to: Student Services Manager
Purpose of the Role
The Student Services Administrative Officer plays a key role in supporting the day-to-day operations of the Student Services Department and ensuring an excellent student experience throughout the student lifecycle.
The post holder will provide administrative support across a range of student-facing services, including student enquiries, student records management, academic CRM administration, examinations, student events, wellbeing referrals, enrolment processes, and general departmental operations.
As a first point of contact for students, the role requires a highly organised, customer-focused individual who is passionate about supporting students and contributing to a positive and professional university environment.
Duties & Responsibilities:
- Student Support and Customer Service
- Act as a first point of contact for student enquiries received in person, by telephone, email, Telegram, and other communication channels.
- Provide information and guidance regarding university policies, procedures, regulations, and services.
- Assist students with administrative requests and documentation.
- Refer students to appropriate university departments and specialist support services where required.
- Support students with general queries relating to enrolment, timetables, attendance, assessments, examinations, and student life.
- Maintain a welcoming, supportive, and professional environment for all students.
- Student Services Administration
- Provide comprehensive administrative support to the Student Services Department.
- Maintain accurate and confidential student records and documentation.
- Support student enrolment, registration, re-registration, transfers, suspensions, withdrawals, and progression processes.
- Assist with attendance monitoring and student engagement tracking.
- Prepare correspondence, reports, letters, and other administrative documentation as required.
- Support departmental filing systems and record management processes.
- Academic CRM and Student Records Management
- Support the administration and maintenance of the University's student information and CRM systems, including Classe365 and other student management platforms.
- Ensure student records are accurate, complete, and up to date at all times.
- Monitor data quality and identify errors, omissions, and inconsistencies for correction.
- Support the management of student enrolment, progression, attendance, academic status, and personal information records.
- Maintain student communication records and ensure all interactions are accurately recorded.
- Produce routine reports and data extracts for Student Services, Academic Departments, and Senior Management.
- Support the implementation and continuous improvement of student administration systems and processes.
- Ensure compliance with data protection regulations and university policies relating to student data.
- Assessment and Examination Administration
- Provide administrative support for the planning, organisation, and delivery of examinations and assessments.
- Assist with the preparation of examination timetables, room allocations, and examination schedules.
- Coordinate examination logistics and ensure examination materials are prepared and distributed appropriately.
- Support examination invigilation arrangements and operational requirements.
- Assist with the administration of coursework submissions and examination attendance records.
- Support students with examination-related enquiries.
- Assist with the preparation of documentation required for Assessment Boards and examination processes.
- Maintain accurate examination records and ensure compliance with university regulations.
- Provide administrative support during examination periods to ensure the smooth running of assessments.
- Student Engagement and Events
- Assist with the planning, organisation, and delivery of student-facing events including:
- Student Induction
- Graduation Ceremonies
- Careers Events
- Student Engagement Activities
- Welcome Events
- Workshops and Seminars
- Open Days
- Support student clubs, societies, and engagement initiatives.
- Assist with communications and promotional activities relating to student events.
- International Student Support
- Provide administrative support to international students throughout their studies.
- Assist with visa-related processes and documentation where appropriate.
- Support onboarding and orientation activities for new international students.
- Assist international students with university documentation requests.
- Student Wellbeing Support
- Support the administration of student wellbeing and welfare referrals.
- Maintain records relating to student support cases in accordance with confidentiality requirements.
- Assist in coordinating appointments and referrals to internal and external support services where appropriate.
- General Responsibilities
- Maintain confidentiality and handle sensitive information appropriately.
- Ensure compliance with university policies, procedures, and regulations.
- Participate in training and professional development activities.
- Contribute to continuous improvement initiatives within Student Services.
- Support university-wide activities and events as required.
- Undertake other duties commensurate with the grade and nature of the role as reasonably requested by the Head of Student Services.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree
Skills & Knowledge:
General & Technical Skills
- Bachelor's Degree or equivalent qualification.
- Experience in an administrative, customer service, student services, or office support role.
- Experience managing records and administrative processes.
- Experience working with databases, CRM systems, or student information systems.
- Experience providing excellent customer service.
- Good IT skills, including Microsoft Office applications.
- Experience working within Higher Education.
- Experience using student records systems.
- Experience supporting examinations and assessment administration.
- Experience organising events and student activities.
- Experience supporting international students.
Soft Skills
- Excellent organisational and administrative skills.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Ability to handle confidential information appropriately.
- Ability to work independently and as part of a team.
