Sponsorship Officer (2 Positions)
Position Circumstances
- Career Category: Social Work, Community Development, Rural development
- Schedule:Full-time
- Salary: Negotiable
Sponsorship Communication project, Siem Reap Province
Duties & Responsibilities:
- DIMENSIONS OF THE POSITION:
- Work within 3-5 communes to support child sponsorship commitments.
- Maintain the 300-500 caseload in existing assigned districts per three months to contribute to the allocated PU sponsorship caseload.
- Ensure the understanding of SC, family and community and partners on Child Sponsorship purpose and policies in assigned communes.
- The position has no budget or staff management responsibilities
- Supervises 20-30 community volunteers in the field to coordinate sponsorship activities with them in 20-30 villages.
- SO will received coaching and technical support from Plan-SO staff in selected pilot districts.
- Collaborate with local authorities and stakeholders to address community issues and enhance cooperation. Additionally, update the status of the SC children based on interventions from other projects (HS).
- RESPONSIBILITIES AND ACCOUNTABILITIES:
- Ensure that sponsorship standards to keep children safe in sponsorship are properly applied and checked, including that SCs & parents understand the CPP and CoC, and report CP incident cases when identified during the field visits to target areas using reporting mechanism procedures.
- Collect and distribute SC and sponsor communications via the Community Volunteers and closely work with the Sponsorship communication Manager to ensure sponsorship production targets are achieved.
- Check/review the quality of communication items (including inappropriate content) to provide specific feedback for improvement as well as for capacity building.
- Coordinate with the Sponsorship Secretary (SS) and Community Volunteers (CVs) to ensure that communications meet policy standards.
- Facilitate successful sponsor visits with relevant parties including SCs and their families, SPCs, partners and local authorities if needed
- Develop capacity of CVs based on the results of the capacity assessment, with support from SPCs using the training manual to conduct training/refresher on sponsorship for CVs to ensure they have enough capacity to perform their role effectively
- Monitor and follow up the situation of SCs and families, especially the SCs who are not in school or in poor health condition, and work through the CVs to follow the process for SC home visits.
- Work with CBOs, commune council, school committee, parents, Plan and other Plan partners to promote awareness of the role of sponsorship and development programs and to update on program achievements.
- Maintain relationship with local authorities to support the appointment of and commitment to community volunteer positions.
- Plan, implement, monitor and evaluate work with the aim of achieving gender equality and ensuring the implementation of Plan International’s commitments as outlined in the Policy on Gender Equality.
- Adhere to the Child Protection Policy and report any Child Protection incidents in line with local reporting mechanisms.
- Perform other duties as reasonably requested by the Supervisor and HURREDO MT.
- Received coaching and on-the-job training from staff on sponsorship processes, child safeguarding, and quality assurance during the three months of the pilot and the three months of implement.
- Support the Sponsorship Communication Manager in monitoring CV, SCs and their family and providing feedback to improve sponsorship quality and compliance.
- Document lessons learned and challenges during the coaching phase to inform the evaluation of the pilot model.
- Collaborate with the Plan staff to ensure a smooth transition of sponsorship responsibilities from Plan, including handover of relevant tools, data, and community relationships.
- Must responsible and acknowledges to HURREDO’s policies such as Financial police, Personnel policy, Gender Equality Policy, Safeguarding Children & Young People Policy, Procurement Policy, Fraud and corruption Policy and other in-placed HURREDO’s policies.
- HURREDO will conduct criminal check to all selected candidates via (https://www.google.com/search?q=specially+designated+nationals+and+blocked+persons+list+pdf&oq=&gs_lcrp=EgZjaHJvbWUqCQgAEEUYOxjCAzIJCAAQRRg7GMIDMgkIARBFGDsYwgMyCQgCEEUYOxjCAzIJCAMQRRg7GMIDMgkIBBBFGDsYwgMyCQgFEEUYOxjCAzIJCAYQRRg7GMIDMgkIBxBFGDsYwgPSAQ02MTgzMTI3MDlqMGo3qAIIsAIB&sourceid=chrome&ie=UTF-8 ).
- Beside conducting the past job performance check with the provided reference, HURREDO will check with the reference on the case of child abuse as well.
- DEALING WITH PROBLEMS:
- The position is required to apply policies and guidelines to common issues to determine the appropriate response
- There is regular turnover amongst community volunteers resulting in the need to ensure the replacement of community volunteers by local government officials, a lack of continuity of activities and the ongoing need for support and capacity development of CVs to produce sponsorship communications
- The post-holder must deal with and manage a range of opinions and perspectives amongst community members related to sponsored children and their families’ needs
- The post-holder must achieve monthly sponsorship KPI targets in the face of regular SC program dropouts
- This post-holder must travel within several villages to locate SC children and their families to collect and distribute communications.
- Address challenges related to build capacity, understanding of sponsorship standards, and community engagement during the transition period from Plan. Provide timely support and escalate issues to the Sponsorship Communication Manager as needed.
Expected Profile of Candidates
Qualifications:
- High School Diploma in or university degree in related field desirable
Work History:
- At least working experience in community development and other related fields along with experience working with children and communities for 1 year
Skills & Knowledge:
General & Technical Skills
- Knowledge of community development issues desirable
- Knowledge of child rights
- Experience in working/familiar with child sponsorship, child club, CBOs of HURREDO and Plan’s partners preferred
- Experience with MS office products and databases
- Attention to detail and accuracy
- Organized and able to prioritize tasks and within tight deadlines
Soft Skills
- Problem solving, conflict resolution and counselling skills
- Communication and facilitation skills (able to communicate work clearly)
- Strength in forming relationships, training and motivating volunteers around delivering and implementing guidelines to achieve agreed objectives
- Ability to effectively work as a team
- Committed to achieving significant and lasting positive impact on the lives of children and young people, and to securing equality for girls.
- Demonstrates flexibility, initiative and perseverance to contribute to Plan International’s purpose and strategic goals
- Demonstrates honesty and integrity, takes responsibility for results and learns from mistakes
- Works as an effective team member by offering information, experience and support, and valuing the contribution of others
- Treats every person with dignity and respect and supports and empowers all people to reach their full potential
- Passionate about Child Sponsorship and able to motivate volunteers, SC/family and community to support the program.
Sponsorship Secretary
Position Circumstances
- Career Category: Translation / Interpretation, Educate/Train/Teaching, Computer - General
- Schedule:Full-time
- Salary: Negotiable
Sponsorship Communication project, Siem Reap Province
Duties & Responsibilities:
- DIMENSIONS OF THE POSITION:
- This role implements and facilitates operational activities and relevant policies and processes relating to Sponsorship within the Sponsorship officer and manger to deliver on time and to a high standard to support child sponsorship commitments.
- Administers approximately 750 sponsors and sponsored children as part of the allocated Plan-PU sponsorship caseload, and works closely with Sponsorship Officers in the field
- Ensures compliance with Child Sponsorship policies and processes
- The position has no budget or staff management responsibilities
- SS will receive regular backup support from assigned Plan staff for sponsorship data encoding, data management, and translation.
- Consolidated data, online data entry and updated the data with progress (HS project)
- RESPONSIBILITIES AND ACCOUNTABILITIES:
- Translate all Sponsored Child (SC) and sponsor letters with good quality and timeliness and screen for inappropriate content and photos before distribution / sending out.
- Encode and upload all SC profile data and photos into ChildData system accurately to meet processing targets.
- Record, follow up and validate the list of the absent SCs to identify whether they are temporarily or permanently absent, and follow up and process SC cancellations submitted with required criteria.
- Assist the training of SOs and volunteers on sponsorship communication based on new sponsorship manual and provide feedback on the quality of sponsorship communications received from SCs.
- Respond to Plan International (PUSM) in a timely manner and assist with sponsor visits as required. Use and process all SC and sponsor communication correctly with internal system.
- Emergency response: Update and keep files and information related to affected SCs in a safe place and periodically update the CO.
- Ensure that all required sponsorship standard to keep children safe in sponsorship are properly applied and checked.
- Plan, implement, monitor and evaluate work with the aim of achieving gender equality and ensuring the implementation of Plan International’s commitments as outlined in the Policy on Gender Equality.
- Adhere to the Safeguarding Policy and report any Child Safeguarding incidents in line with local reporting mechanisms.
- Perform other duties as reasonably requested by the Supervisor and Plan International. Received regular support from Plan staff on the use of the Child Data system, data entry standards, translation quality, and sponsorship communication protocols.
- Assist Sponsorship Communication Manager in monitoring the quality and timeliness of data management and translation tasks performed by partner staff. Joint reviews and reflection and documentation the challenges, lessons learned, and recommendations for improving the partner-managed sponsorship model.
- Must responsible and acknowledges to HURREDO’s policies such as Financial police, Personnel policy, Gender Equality Policy, Safeguarding Children & Young People Policy, Procurement Policy, Fraud and corruption Policy and other in-placed HURREDO’s policies.
- HURREDO will conduct criminal check to all selected candidates via (https://www.google.com/search?q=specially+designated+nationals+and+blocked+persons+list+pdf&oq=&gs_lcrp=EgZjaHJvbWUqCQgAEEUYOxjCAzIJCAAQRRg7GMIDMgkIARBFGDsYwgMyCQgCEEUYOxjCAzIJCAMQRRg7GMIDMgkIBBBFGDsYwgMyCQgFEEUYOxjCAzIJCAYQRRg7GMIDMgkIBxBFGDsYwgPSAQ02MTgzMTI3MDlqMGo3qAIIsAIB&sourceid=chrome&ie=UTF-8)
- Beside conducting the past job performance check with the provided reference, HURREDO will check with the reference on the case of child abuse as well.
- DEALING WITH PROBLEMS:
- Duties are mainly defined by systems, policies and procedures with limited independent decision-making
- The role is responsible for using discretion to apply sponsorship communication policy and guidelines to all communications between SC and sponsor.
- The role is responsible for working with the SOs to monitor and meet the strict sponsorship targets (both in terms of time and quality) in the face of regular SC dropouts.
- Address challenges related to build capacity in managing sponsorship data and translation tasks from Plan staff. Provide timely support and escalate issues to the Sponsorship Communication Manager as needed.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in English and Computer Science Tertiary English language qualification is required
Work History:
- At least experience in working with a sponsorship NGO, or in a secretary, administration or English language translation position for 2 years
Skills & Knowledge:
General & Technical Skills
- Knowledge of community development issues desirable
- Communication skills (ability to communicate clearly both verbally and written in English)
- Experience with MS office products and with databases and data entry
- Ability to effectively work as a team
- Attention to detail and accuracy
- Organized and able to prioritize tasks and within tight deadlines
Soft Skills
- Committed to achieving significant and lasting positive impact on the lives of children and young people, and to securing equality for girls.
- Demonstrates flexibility, initiative and perseverance to contribute to Plan International’s purpose and strategic goals
- Demonstrates honesty and integrity, takes responsibility for results and learns from mistakes
- Works as an effective team member by offering information, experience and support, and valuing the contribution of others
- Treats every person with dignity and respect and supports and empowers all people to reach their full potential.
