Social Service Associate
Position Circumstances
- Career Category: Exec. / Management, Social Work, Community Development, Rural development
- Schedule:Full-time
- Salary: Negotiable
Grade: H
Job Type: Permanent
Reporting Manager: Social Services Specialist, Cambodia
Department: Casework
Overview
The Social Service Associate (Partnerships) will develop and manage a network of Cambodian Aftercare agencies to provide case-management and individual services to survivors of labor trafficking. This position is responsible for the identification, recruiting, training and management of Aftercare agencies for the network, and tracking their activities. The network will rapidly increase the scale of IJM’s survivor aftercare service provision and impact, increasing the number of survivors brought to restoration in diverse locations throughout Cambodia and assisting survivors to engage with the criminal justice system.
Key Result Areas
The success of this role is measured by key result areas, which are listed below:
- Provide excellent community-based aftercare services to a caseload of survivors based on comprehensive needs assessments and treatment plans designed to empower clients to achieve resilience, safety, and sustainable livelihoods, and ultimately restoration.
- Initiate successful partnership engagement with Aftercare Case-Management Partners and Aftercare Service Providers;
- Train partners as needed on effective case-management and service provision for survivors of labor trafficking based on IJM’s global aftercare standards;
- Assign clients to Case-Management Partners and Service Providers, and provide ongoing guidance and mentorship to all partners in all cases;
- Monitor partner-provided services, collect all relevant data and metrics, and report on partner performance and impact.
Duties & Responsibilities:
- Casework: Responsible for case management of a caseload of clients according to IJM’s treatment plan framework.
- Provide crisis care and support to the victim at the initial stages, ensuring immediate needs are met and victim-friendly practices are used by government officials, liaising directly with MoSVY/DoSVY staff, police, etc;
- Provide direct community-based services to clients upon obtaining their informed consent and conduct comprehensive needs assessments to develop individualized treatment plans in accordance with IJM’s Aftercare framework and standards.
- Facilitate referrals to Case-Management Partners for specific services provision as needed.
- Support clients in navigating the criminal justice system and accompany them as needed, in coordination with the Casework Associate.
- Networking & Partnership: Create and develop a nationwide network of Aftercare Case- Management partners and Service Providers for the purpose of expanding casework impact in Cambodia. Responsible for all aspects of managing Aftercare partners and ensuring the ongoing health of IJM’s relationship with Aftercare organizations and individual service providers within the network.
- “Case Management Partners”: Proactive identification, mapping and recruitment of Aftercare agencies to provide case-management for survivors (i.e. the agency is responsible for the entirety of the client’s aftercare);
- “Service Providers”: Identification, mapping and engagement of organizations, businesses and individuals who can provide specific services to survivors who are being case-managed by IJM or a Case-Management Partner;
- Facilitate, as needed, connections between Aftercare Case-Managers (IJM or Partner) and Service Providers;
- Facilitate, as needed, connections between Aftercare Case-Managers (IJM or Partner) and legal support (IJM or IJM Lawyers’ Network);
- Facilitate, as needed, connections between Aftercare Case-Managers (IJM or Partner) and destination country agencies/stakeholders;
- Engage proactively with existing networks, coalitions and forums to strengthen IJM’s presence among Aftercare providers (e.g. Chab Dai);
- Maintain strong relationships with MoSVY and DoSVY officials.
- Training and Development: Create and deliver high quality training for Aftercare Case-Management Partners and Service Providers.
- Identify the capacity gaps and training needs of each partner and develop appropriate training materials using IJM’s global aftercare standards, frameworks and tools as a starting point;
- Ensure all Case-Management Partners and Service Providers receive the necessary training, so they meet an established minimum standard prior to being assigned clients.
- Program Management and M&E: Manage client referrals to partners, coordinate partner agencies and providers, and monitor services provided.
- Manage both formal and informal partnerships, including funded and non-funded partners. In the case of formal, funded partnerships, assist partners to meet the terms of any agreements and conduct financial reporting in a timely and accurate manner;
- Implement IJM’s procedure for client referrals, ensuring partners are clear on expectations and there is a smooth handover of clients, and ensuring all government protocols are met;
- Track client progress and provide guidance and mentorship to Case-Management Partners and Service Providers working with clients. Hold partners accountable to minimum standards;
- Monitor partner/service provider performance by obtaining data on all services provided and by measuring client outcomes, as well as accompanying partners on client visits on a regular basis to evaluate partner social worker performance.
Expected Profile of Candidates
Qualifications:
- Master's Degree in Social Work or related field, or equivalent work experience
Work History:
- At least experience providing case management aftercare services to survivors of TIP for 4 years
Skills & Knowledge:
General & Technical Skills
- Experience providing community-based aftercare strongly preferred;
- Experience working with multiple aftercare NGOs in Cambodia required, preferably within formal or semi-formal partnerships;
- Experience working with MoSVY and DoSVY required;
- Experience connecting clients with individual service providers, including businesses/private sector, faith-based institutions, and local grassroots organizations strongly preferred.
- Client case-management;
- Trauma counselling training and skill;
- Deep understanding of trauma and survivor needs in the Cambodian context, specific to TIP;
- Knowledge of the operations of MoSVY and DoSVY and the NCCT Guidelines on Identification of Victims of TIP;
- Knowledge of victim support services in destination countries including Thailand and Malaysia;
- Proficient in the use of cloud-based case management systems/databases, understanding of basic M&E principles and practices.
Soft Skills
- A natural bridge-builder and networker;
- Strong reputation and credibility among aftercare agencies in Cambodian (government and non-government);
- Proactive and able to self-direct;
- Organized, process-oriented and logical;
- Calm and courageous under pressure;
- Committed to IJM’s culture of Christian spiritual formation;
- Passionate about IJM’s mission in Cambodia, the region, and globally.
