Social Media Officer and Donor Coordinator
Position Circumstances
- Career Category: Communications, Sales / Marketing, Business Administration, Media
- Schedule:Full-time
- Salary: Negotiable
Working day: Monday – Friday
Reports to: Donor Systems Manager
The dual-role of social media and Donor Coordinator bridges the gap between digital storytelling and community fundraising. You will lead the development and execution of the organization's social media strategy to amplify impact and brand presence. Simultaneously, you will build and maintain meaningful relationships with donors, managing donor databases, and converting online engagement into financial support.
Duties & Responsibilities:
- Social Media Management
- Content Strategy: Develop, implement, and manage the organization’s social media calendar across platforms (e.g., Facebook, Instagram, LinkedIn, TikTok).
- Content Creation: Produce engaging written, graphic, and video content. Capture behind-the-scenes moments, impact stories, and campaign highlights.
- Community Engagement: Actively monitor channels, respond to comments and messages, and foster a loyal online community.
- Analytics & Reporting: Track key performance indicators (KPIs)—such as engagement rates and follower growth—to optimize future content and report on campaign success.
- Donor Coordination & Fundraising
- Donor Relations: Serve as the primary point of contact for current and prospective donors, ensuring timely acknowledgements, updates, and personalized communication.
- Database Management: Maintain and update the donor CRM system, ensuring accurate records of donations, interactions, and donor preferences.
- Campaign Coordination: Work closely with the fundraising team to design targeted fundraising campaigns, giving drives, and peer-to-peer initiatives.
- Reporting: Prepare impact reports, newsletters, and updates to demonstrate to donors exactly how their funds are being utilized.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Marketing, Communications, Public Relations, Nonprofit Management, or a related field
Work History:
- Social media management, digital marketing, or donor/fundraising coordination, preferably within the nonprofit or charity sector for 2 to 3 years
Skills & Knowledge:
General & Technical Skills
- Exceptional written and verbal communication skills; proven ability to write compelling copy for both social media and donor-facing appeals.
- Proficiency with social media scheduling tools (e.g., Hootsuite, Buffer) and basic design tools (e.g., Canva).
Soft Skills
- Highly organized with a proactive approach to problem-solving and an aptitude for relationship building.
