Senior Travel Consultant
Position Summary Expectations - Duties, Responsibilities
Position Overview:
Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.
Senior Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work. Ready to provide guidance and coaching to junior TCs.
Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organization.
- Responsibilities:
- Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.
- Senior Travel consultants may have to manage Key accounts and hence should be able to make quick adjustments and suggestions.
- Advise, create outlines and Travel itineraries for Tour operators/ Travel agents.
- Exhibit expertise in creating and managing complex and combination itineraries.
- Make quotations/proposals and reconfirm bookings with/for overseas agents
- Make reservations with local suppliers and hotels if needed
- Understand about the existing and new products being offered by the company to be better able to fit the client requirements
- Work with the Operations team to deliver optimal service to clients on the ground
- Issue invoices in due time and assist accounting department with regard to payment
- Ensure all sales are reported in Tourplan software for your sales report
- Ensure Exo standards and Inbound processes are followed
- Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
- Provide feedback and continuous follow-up with hotels and other suppliers
- Strive to achieve a high ratio of conversions versus enquiries.
- Coach and guide the junior staff to help them improve as Travel consultants.
- Discuss sustainability issues and related company objectives as part of regular contacts with suppliers and promote it wherever possible
- Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code
- Work Relation
- Work closely with teams from Tourplan, Contracting and Product.
- Offer full support to Sales, Inbound and Operations departments.
- Qualifications:
- Bachelor’s Degree in Hospitality, Tourism, Business or other related field
- Good command of written and spoken English/ Spanish/ German/ French (depending on department assigned)
- Minimum 3 years of experience in Inbound Tour Operations or related field.
- Good attitude, well organized, hardworking, with the ability to work as part of a team.
- Skills:
- Affinity with travel industry and knowledge of destination and surrounding countries
- Ability to work under pressure in peak season periods within timeline
- High degree of customer service with an eye for detail and presentation
- Strong organizational skills, ability to work under pressure and to prioritize tasks
- Good computer literacy (MS Office; Travel related software)
