Clinical Quality Assurance
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: Negotiable
Location: Phnom Penh (regular field travel)
Reporting to: Clinical Director
Probationary Period: 3 months
The Clinical Quality Assurance – MS Ladies is required to provide high-level clinical quality assurance and training support to the MSI Cambodia – MS Ladies service delivery channels. This role is responsible for ensuring high quality delivery of family planning, safe abortion and other sexual and reproductive health services to ensure MSI Cambodia clients are able to realise their plans to have children by choice and not by chance.
Duties & Responsibilities:
- QA planning and support
- Adhere to all MSI Global Quality Assurance and Clinical standards.
- Develop individual clinical quality assurance plans and reports to continue to improve the offered services and share the learning points among practitioners.
- Routine review and follow up CQIA and CSS action tracker plan with evident based
- Support to review and updating of clinical quality improvement tools and guidelines as necessary to ensure they meet MSI global standards.
- Conducting QA and coaching
- Conduct initial quality assessments and regular QA visits in line with the QA plan that include a competency assessment against the MSI framework, an internal audit using MSI guidelines, Continuous Supportive Supervision (CSS) and conducting an SBI feedback session to identify strengths and ways to improve it.
- Provide support with the annual external QTA assessment visits to all selected facilities and assist in coordinating the implementation of the recommendations provided by the MSI Medical Development Team and MSI Cambodia Medical Advisory Team.
- Conduct Competency Assessment (CA) regularly according to the approved action plan, ensuring the accuracy, completeness, and quality of all related services
- Conduct follow up QA visits confirm improvements have been implemented and provide feedback/clarification using SBI approach to improve efficiency.
- Collate results of post clinical quality assessment visits and submit a report to summarise the positive changes as well as suggestions on how to accelerate the improvements.
- Incident Management
- Responsible for the overall clinical incident /products related incident management policy, including awareness across the organisation
- Training
- Submit an annual training needs assessment plan derived from the CSS and internal audit process to the training coordinator to inform their development of a training plan.
- Assist in facilitating training sessions as required from set training plans or additional needs as required.
- Self-lead in learning QA tools or clinical guidelines from relevant sources and be a resourceful person to distribute those information with providers.
- Other task – MS Ladies Supporting
- Establish effective working relationship with MS Ladies in designated target areas.
- Collect reports from MS Ladies/MS Ladies Supervisors and submit to Database in timely manner.
- Ensure policies, clinical guidelines/protocols and clinical standards lead to the provision of high quality SRH services by MSI Cambodia service delivery channels.
- Set the highest example of fostering a non-judgemental environment where all services are available without discrimination for all clients who need them.
- Contribute to MSIC’s annual planning, program design and strategic planning exercises.
- Attend other internal and external meetings as required.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Work History:
- Medical Doctor/ Medical Practitioner/ Senior midwife with at least experience in sexual and reproductive health, especially family planning and safe abortion services for 4 years
- Clinical experience in sexual and reproductive health service provision, training, and quality assurance for 4 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Registered with the Medical Council or Cambodia Midwifery Council (CMC)
- Fluent in Khmer both oral and written
- English oral and written
- Strong experience in the development of quality assurance feedback mechanisms and development of no-blame culture in the health system.
- Demonstrate strong competency in interpreting, analysing, and using data for clinical quality
- provincial and local level.
- Evidence of ability to collate and feedback quality assurance data for decision making and evidence-based policy.
- Extensive experience in development and implementation of clinical quality assurance tools and instruments.
- Experience working with communities to raise awareness on health, safety, and quality standards.
- Ability to communicate fluently in English and Khmer with excellent report writing skills
- Ability to develop and implement effective work-plans
- Ability to manage and prioritise a demanding workload
- Computer literacy Word, Excell, power point
- Ability to multi-task
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services.
- Results focused - goes above and beyond
- Self-motivational/Self Starter
- Liability and acceptance to feedback
- Team Player
Clinical Governance Officer
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: Negotiable
Location: Phnom Penh (regular field travel)
Reporting to: Clinical Director
Probationary Period: 3 months
The Clinical Governance Officer is a member of the Quality Assurance team at Marie Stopes International Cambodia (MSIC). This role is responsible for ensuring the clinical governance updated, high product quality is maintained, effective incident management and ensuring high quality delivery of family planning, safe abortion and other sexual and reproductive health services in centre channel, to ensure MSI Cambodia clients are able to realise their plans to have children by choice and not by chance.
Duties & Responsibilities:
- Clinical Quality Assurance (50%)
- QA planning and support
- Adhere to all MSI Global Quality Assurance and Clinical standards.
- Develop individual clinical quality assurance plans and reports to continue to improve the offered services and share the learning points among practitioners.
- Routine review and follow up CQIA and CSS action tracker plan with evident based
- Support to review and updating of clinical quality improvement tools and guidelines as necessary to ensure they meet MSI global standards.
- Conducting QA and coaching
- Conduct initial quality assessments and regular QA visits in line with the QA plan that include a competency assessment against the MSI framework, an internal audit using MSI guidelines, Continuous Supportive Supervision (CSS) and conducting an SBI feedback session to identify strengths and ways to improve it.
- Provide support with the annual external QTA assessment visits to all selected facilities and assist in coordinating the implementation of the recommendations provided by the MSI Medical Development Team and MSI Cambodia Medical Advisory Team.
- Conduct Competency Assessment (CA) regularly according to the approved action plan, ensuring the accuracy, completeness, and quality of all related services
- Conduct follow up QA visits confirm improvements have been implemented and provide feedback/clarification using SBI approach to improve efficiency.
- Collate results of post clinical quality assessment visits and submit a report to summarise the positive changes as well as suggestions on how to accelerate the improvements.
- Clinical Governance (50%)
- Data-Based Management
- Ensure all clinical data is accurate, submitted on time, and compliant with MSI requirements.
- Verify data in collaboration with the QA team to ensure accuracy and identify any gaps.
- Coordinate with QA focal points across the MSL and centre channels to ensure all quality standards and data requirements are met.
- Clinical quality assessment is adequate for conducting 100% internal quality audits and the competency assessments of 100% of clinical staff in the country programme
- Product Quality
- Maintains an Essential Products list for the programme
- Key SRH drugs, key ancillary drugs, all surgical equipment, and all rapid tests are procured from MSI recommended sources for each category
- Oversee and uphold product quality in alignment with MSI standards
- Ensuring proper storage, stock management, and distribution of all medical products and supplies.
- Maintaining compliance with infection prevention and control (IPC) standards throughout all product‑handling processes.
- Incident Management
- Responsible for the overall clinical incident /products related incident and incident management policy, including awareness across the organisation, ensuring MSIC complies with MSI’s global standards.
- Ensure incident reporting in line with incident management reference manual and proactively support to providers to ensure timely incident reporting, proper investigation, and effective follow-up action tracking.
- Maintains a functional clinical incident management system within each service channel and maintains a master incident database for the country programme, submitting the master incident database for MDT review when requested.
- Other task
- Ensure policies, clinical guidelines/protocols and clinical standards lead to the provision of high quality SRH services by MSI Cambodia service delivery channels.
- Set the highest example of fostering a non-judgemental environment where all services are available without discrimination for all clients who need them.
- Contribute to MSIC’s annual planning, program design and strategic planning exercises.
- Attend other internal and external meetings as required.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Work History:
- Medical Doctor/ Medical Practitioner/ Senior midwife with at least experience in sexual and reproductive health, especially family planning and safe abortion services for 4 years
- At least work experience for 4 years
Skills & Knowledge:
General & Technical Skills
- Experience in data quality management, database review, data validation, reporting accuracy, and data-driven decision-making.
- Registered with the Medical Council in Cambodia or Cambodia Midwifery Council ( CMC)
- Fluent in Khmer both oral and written
- English oral and written.
- Experience of managing systems, monitoring and evaluation.
- Experience in leading and managing team. managing health systems/services would be desirable.
- Experience of managing products system
- Strong experience in the development of quality assurance feedback mechanisms and development of no-blame culture in the health system.
- Evidence of national contribution to clinical policy and protocol development.
- Evidence of ability to collate and feedback quality assurance data for decision making and evidence based policy.
- Extensive experience in Monitoring and Evaluation process and manage data on clinical quality assurance tools and instruments.
- Ability to communicate fluently in English and Khmer with excellent report writing skills
- Ability to develop and implement effective work-plans
- Ability to manage and prioritise a demanding workload
- Advance Computer literacy on Word, advance Excell
- Ability to multi-task
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services.
- Results focused - goes above and beyond
- Self motivational/Self Starter
- Team Player
Senior Officer - Procurement, Fleet, Office Maintenance (Closed)
Position Circumstances
- Career Category: Exec. / Management, Admin / Supervisory, Logistics
- Schedule:Full-time
- Salary: Negotiable
Location: Phnom Penh (regular travel outside PP)
Reporting to: Director Finance & Support Services
Probationary Period: 3 months
The Senior Officer - Procurement, Fleet, and Office Maintenance is responsible for leading efficient procurement, fleet management and logistics processes within Marie Stopes International Cambodia (MSIC). The role has additional responsibilities in managing business processes including office insurances and building maintenance. The position will lead these outputs across all operating channels including centres, offices and projects within MSI Cambodia.
Duties & Responsibilities:
- Procurement Management
- Manage effective procurement processes across the organisation including implementing policies and guidelines for ensuring cost effectiveness, quality and compliance with MSI Global requirements and MSIC Procurement Manual.
- Actively promote the procurement function within MSIC including the development and delivery of training, and improvement of the skills of staff involved in purchasing.
- Develop and implement an annual procurement plan to meet the requirements of each business unit and project
- Build partnerships with and maintain an up to date and broad preferred/approved suppliers list for key purchases
- Lead the tendering, evaluation, placement and monitoring of a portfolio of corporate contracts including project and clinical for medical and non-medical material, and external refurbishments, ensuring all processes are managed in line with appropriate practise
- Monitor supplier contracts to ensure they are reviewed and extended in a timely manner where needed or appropriately manage the contract end process.
- Maximise technology to enhance performance: oversee effective use of Inflow and use it for managing procurement processes
- Fleet/Vehicle Management
- Responsible for the management of country transportation, assets and drivers in accordance with MSI Global Fleet mandatory policy standards for country programmes (‘the what’); and fleet procedures (‘the how’)
- Fleet controls implemented to ensure vehicles are well maintained and serviced regularly
- Proactively implement the performance management cycle for fleet management to enable efficient systems including monthly reporting, regular fleet quality assessment; annual SMT-level review against fleet key performance indicators
- Ensure vehicle incident reporting in place and regularly review vehicle incident reports and promptly prepare action plans or recommendations to be submitted to the Finance and Support Services Director
- Maximise technology to enhance vehicle utilisation: e.g. use Tracpoint, GIS, ID tags, Sharepoint Efficiently arrange all staff travel requests and maintain an electronic vehicle movement systems to monitor staff travel within Cambodia
- Office Maintenance and Logistics
- Maintenance of business insurances (fire, theft etc.) to ensure the organisation has appropriate and cost-effective insurance cover at all times
- Ensure maintenance plans are in place for MSIC equipment and assets (working with Director of Clinic Business) to ensure working equipment is available at all times or necessary repairs/replacements are managed efficiently
- Oversee any refurbishments, renovations and equipment upgrades for support office and centres to ensure they are efficiently managed
- Ensure all logistics requirements are managed efficiently and effectively across the organisation
- Maintenance of CCTV and other office security systems (in coordination with IT Manager)
- Management with result focus
- Work across the organisation and with key team members to deliver plans across all departments
- Lead and manage the activities of your team, including staff management and capacity building, to ensure key priorities are achieved and that organisational risks are identified and actively managed.
- Attend all relevant project working group, committee and other internal meeting as required
- Uphold all Marie Stopes policies including Anti-Fraud, Due Diligence, Anti modern-slavery and Bribery and Child Protection.
- Support Office Management
- Supervision and full responsibility for all office administration needs including maintenance and provision of office supplies.
- Monthly purchase of office and refreshment supplies for the office’s usages.
- Prepare the monthly offices’ facilities payments including rent, staffs’ transportation and utilities expenses for approval by the Finance Department.
- Manage cleaner from agency to ensure office are tidy.
- Provide friendly customer service to guests calling and arriving at support office.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in or Masters degree or equivalent experience in a relevant field
Work History:
- At least of practical experience in coordinating logistics and operations or similar for 3 years
Skills & Knowledge:
General & Technical Skills
- Fluent in Khmer both oral and written (high level)
- English oral and written (medium level and willingness to improve)
- Solid experience in implementing and following procurement processes, systems and regulations
- Experience facilitating customs clearances, tax exemptions and managing licenses (e.g. drug licenses) desirable
- Demonstrated leadership and good coordination skill, creative thinking and analytical skills
- Proven customer service attitude and delivering strong internal customer service
- IT literate, knowledge of Inflow or Tracpoint an advantage
- Solution focused
- High level project management skills and the ability to manage multiple projects within tight timeframes
- Approachable with strong interpersonal & listening skills
- Strong attention to detail and cares about accuracy of information
- The highest levels of integrity, strong ethical sense
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services.
- Results focused - goes above and beyond
- Embraces an approach of continuous improvement
- Self motivational/Self Starter
- Team Player
- The highest levels of integrity, strong ethical sense
