Senior Marketing & Communications Manager
- Career Category: Business Administration, Exec. / Management, Sales / Marketing, Communications
- Schedule:Full-time
- Salary: Negotiable
Type of Contract: FDC, Full time (1 Year)
Department: Commercial
Reports to: Creative & Brand Director
Position Summary
Artisans Angkor 2.0: “Timeless Roots. Fearless Future.”
The Marketing & Communications Manager translates Artisans Angkor’s creative vision into stories, campaigns, and experiences that inspire both local and global audiences.
Working under the guidance of the Creative & Brand Director, they ensure that every message, from digital platforms to in-store storytelling, reflects the house’s artistic integrity, cultural depth, and emotional resonance.
For more than 20 years, Artisans Angkor has been anchored in Siem Reap’s international tourism landscape. As part of the AA 2.0 transformation, this role is central in expanding and diversifying demand across three strategic axes:
- Local Tourism: positioning the Living Museum and Angkor Silk Farm as must-experience cultural destinations for Cambodian families, youth, and domestic travelers seeking meaningful discovery.
- Lifestyle & Cultural Luxury: cultivating a strong local customer base by reinforcing Artisans Angkor as Cambodia’s contemporary lifestyle maison, expanding desire for design, fashion, home, and cultural objects grounded in Khmer craftsmanship.
- International Tourism: retaining and strengthening AA’s leadership position by deepening the experience of both cultural sites, enriching interpretation, storytelling, and visitor engagement to meet the expectations of global cultural travelers.
Sitting at the crossroads of creation, marketing and communication, this role transforms Artisans Angkor’s cultural universe into a living dialogue, elevating Cambodian craftsmanship, amplifying national pride, and positioning AA as an enduring symbol of cultural excellence for both local and international audiences.
Reports to: Creative & Brand Director
Collaborates with: Retail & Sales Director, Product & Design Studio, Client Experience Team
Leads: Digital Content, PR & Media, CRM & Campaign Coordination
- Brand Communication & Storytelling
- Translate the creative vision defined by the Creative & Brand Director into compelling, cohesive communication across all channels.
- Develop and implement marketing campaigns aligned with Artisans Angkor’s brand pillars (Creation as Core, Innovation in Design, Artistic Expression, Global Contribution).
- Create emotionally resonant content narratives for digital, retail, and press highlighting artisans, materials, and cultural stories.
- Craft and manage press releases, newsletters, and media kits that position Artisans Angkor as a leader in Cultural Luxury and travel experiences.
- Digital & Social Media Leadership
- Oversee digital content strategy, ensuring visual and verbal coherence with the brand’s creative identity.
- Manage social media calendars, website updates, and e-commerce storytelling, ensuring tone alignment with AA’s brand guideline.
- Collaborate with photographers, videographers, and designers to produce content that is cinematic, authentic, and distinctly Khmer.
- Monitor performance and engagement analytics, translating insights into creative and strategic improvements.
- Campaign & Event Coordination
- Support the Creative & Brand Director in the execution of collection launches, exhibitions, collaborations, and retail campaigns.
- Manage project timelines and cross-team coordination for storytelling initiatives, capsule drops, and cultural activations.
- Ensure that all campaign visuals, copy, and media align with AA 2.0’s tone: elegant, rooted, and globally resonant.
- Media, Partnerships & CRM
- Maintain relationships with media partners, journalists, influencers, cultural collaborators and travel industry partners.
- Coordinate PR opportunities and brand features in luxury, design, and cultural publications.
- Oversee CRM and loyalty communications, ensuring personalized and meaningful engagement with clients and partners.
- Support event communications, invitations, and customer journeys for VIP activations and exhibitions.
- English - Fluent
- 6–10 years of experience in marketing, communications, or brand storytelling, ideally in luxury, craft, or cultural sectors.
- Deep understanding of visual storytelling, digital engagement, and brand experience.
- Exceptional writing and communication skills; able to express complexity with simplicity and beauty.
- Strong project management skills, creative, organized, and solution-oriented.
- Sensitive to cultural identity and craftsmanship; fluent in English (Khmer and/or French a plus).
Creative & Brand Director
- Career Category: Exec. / Management, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Require to travel between Siem Reap & Phnom Penh.
Type of Contract: FDC, Full time
Department: Commercial
Reports to: Commercial Director & Managing Director
Artisans Angkor 2.0’s Cultural Maison structure, where creation leads communication.
Creative Directorate that integrates “Design, Brand Image, and Communications” under one unified creative vision.
Position Summary
Artisans Angkor 2.0: “Timeless Roots. Fearless Future.”
The Creative & Brand Director leads the artistic and strategic heart of Artisans Angkor.
They are the guardian of the brand’s creative universe and its emotional resonance, steering product design, visual identity, and communications under one coherent vision.
This role fuses creation, brand image, and storytelling, ensuring that every object, campaign, and boutique experience reflects the essence of Cultural Luxury:
elegant, rooted, and fearlessly contemporary.
The Creative & Brand Director shapes how the world perceives Artisans Angkor, not only as a custodian of Cambodian heritage but as a cultural innovator defining the nation’s creative future.
Reports to: “Commercial Director” (Phloeun) & Managing Director (Lot)
Leads: Design & Brand Studio, Product Development, Visual Identity, Marketing & Communications
Direct Reports:
- Senior Marketing & Communications Manager
- Product & Design Team
- Creative Content & Visual Production Team
- Creative Direction & Brand stewardship
- Ongoing evolution of Artisans Angkor 2.0 brand, storytelling and sub-brands
- Ensure creative coherence across all métiers and product tiers (Urban Heirlooms, Signature Icons, Everyday Masterpieces, Crafted Stories, Pop Editions).
- Oversee the Brand Image Charter ensuring elegance, consistency, and emotional depth in design, campaigns, and visual expression.
- Guide the creative tone of photography, packaging, stores, and exhibitions, blending cultural symbolism with modern aesthetics.
- Integrated Brand & Communications Leadership
- Supervise the Marketing & Communications Manager and ensure alignment between creation and storytelling.
- Maintain brand coherence across all touchpoints: product, retail, media, digital, and collaborations.
- Approve major creative briefs, campaign narratives, and collaborations to ensure they reflect Artisans Angkor’s purpose and emotional signature.
- Products strategy & Design creation
- Lead the design studio and product development teams to ensure creation grounded in authenticity.
- Guide seasonal and thematic collections based on the AA 2.0 Creative Calendar (Renewal, Collaboration, Icons, Festivity).
- Foster creative experimentation with artisans, designers, and external collaborators.
- Elevate craftsmanship into design innovation through new materials, forms, and artistic collaborations.
- Concept creation
- Develop the AA 2,0 new retail spaces, F&B, immersive & gallery concept that can enhance Artisans Angkor experience.
- Expansion strategy
- Prepare in Year 2 a regional rollout plan into Singapore, Hong Kong, Frances and other key markets.
- Cultivate relationships with global creatives, museums, and institutions to position Cambodia as a voice in the global luxury dialogue.
- Uphold the philosophy of “Cultural Luxury” creation that carries meaning, heritage, and humanity.
- English - Fluent
- 12–15 years of creative leadership in design, fashion, or cultural industries, ideally bridging craft and luxury.
- Deep understanding of Khmer artistry, contemporary design language, and global creative dialogue.
- Proven experience leading cross-functional creative and communications teams.
- Exceptional visual sensibility, emotional intelligence, and storytelling capacity.
- Fluent in English; French or Khmer an advantage.
Retail & Sales Director
- Career Category: Exec. / Management, Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Require to travel between Siem Reap & Phnom Penh.
Type of Contract: FDC, Full time
Department: Commercial
Reports to: Commercial Director
Position Summary
Artisans Angkor 2.0: “Timeless Roots. Fearless Future.”
The Retail & Sales Director ensures that the spirit of Artisans Angkor comes alive wherever the brand meets its audience in flagship boutiques, airport stores, hospitality partnerships, and international showcases.
They are the custodian of Cultural Luxury in motion: transforming its main production sites, retail spaces into cultural experiences and sales moments into human connections.
Guided by the Creative & Brand Director’s vision, this role combines strategic leadership, commercial insight, and emotional intelligence to deliver excellence in every aspect of customer experience where service becomes storytelling and commerce becomes culture.
Reports to: “Commercial Director”
Collaborates with: Creative & Brand Director, Marketing & Communications Manager
Leads: Retail Operations, Boutique Management, Visual Merchandising, Client Experience, B2B, Wholesale and Tourism Industry partnerships.
- Retail & Sales Strategy
- Define and execute the retail and commercial strategy aligned with Artisans Angkor’s creative and brand direction.
- Develop multi-channel growth plans: flagship stores, airport boutiques, hospitality collaborations, and B2B partnerships.
- Ensure coherence across all retail spaces, reflecting AA’s aesthetic codes, cultural narrative, and premium standards.
- Set and monitor sales KPIs, P&L performance, and customer experience indicators.
- Client Experience & Service Excellence
- Cultivate a culture of refined hospitality rooted in empathy, artistry, and storytelling.
- Oversee clienteling program, personal shopping, gifting, and VIP experiences ensuring emotional resonance and long-term loyalty.
- Train retail teams to embody the Cultivator & Connector tone of Artisans Angkor’s brand voice.
- Collaborate with the Marketing & Communications Manager to integrate storytelling into retail events, pop-ups, and in-store activations.
- Visual Merchandising & Retail Environment
- Supervise Visual Merchandising to translate creative concepts into spatial storytelling.
- Ensure every boutique reflects the brand’s material universe, textures, light, and craftsmanship that express Khmer refinement.
- Align window displays, product zoning, and in-store visuals with collection themes and seasonal campaigns.
- Champion sustainability in retail design and materials, reflecting Conscious Luxury values.
- Partnerships & Business Development
- Develop wholesale, institutional, and hospitality partnerships, ensuring selective distribution and cultural integrity.
- Negotiate commercial terms that preserve brand value and exclusivity.
- Represent Artisans Angkor in trade fairs, exhibitions, and cultural collaborations that extend the brand’s global reach.
- Leadership & Team Empowerment
- Lead and mentor retail managers and sales staff across locations, nurturing a culture of excellence and pride.
- Foster collaboration between creative, communication, and sales teams to ensure unified storytelling.
- Build capacity through coaching, training, and succession planning, turning every team member into an ambassador of Cambodian creativity.
- English - Fluent
- 8–10 years’ experience in luxury, design, or high-end hospitality retail, with strong leadership across multiple sites.
- Proven ability to deliver commercial growth while upholding artistic and brand integrity.
- Deep understanding of client experience as an extension of culture and craftsmanship.
- Excellent leadership, interpersonal, and negotiation skills.
- Fluent in English; Khmer an advantage.
