Senior Marcom Manager
- Career Category: Communications, Sales / Marketing, Tourism, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Artisans Angkor is entering a new chapter; we are looking for a visionary Senior Marcom Manager to help shape it.
Guided by our Artisans Angkor 2.0 strategy, “Timeless Roots. Fearless Future.”, you will transform our brand vision into bold, integrated marketing campaigns that connect Cambodian heritage with contemporary cultural luxury. From inspiring local clientele to engaging international travelers, you will grow our presence across retail, cultural destinations, digital channels, partnerships, events, and unforgettable customer experiences.
Based in Siem Reap, you will lead a marketing team, collaborate across the company, and help position Artisans Angkor as Cambodia’s leading lifestyle luxury brand and one of its most compelling cultural destinations.
We are seeking a strategic, creative, and commercially minded leader with experience in luxury, lifestyle, tourism, hospitality, design, or culture.
If you want to build a brand, champion Khmer craftsmanship, and create impact with global ambition, we would love to hear from you.
Role Summary:
The Senior Marcom Manager is responsible for translating Artisans Angkor's brand strategy and creative vision into integrated marketing plans that strengthen the company's position as Cambodia's leading lifestyle luxury brand.
Working under the brand and creative direction of the Creative & Brand Director, the Senior Marcom Manager develops, implements, and evaluates marketing initiatives that build brand awareness, strengthens customer engagement, drive retail performance, increases visitation to Artisans Angkor's cultural sites, and supports the organization's commercial objectives.
The role works collaboratively across Retail, Product Development, Tourism Experiences, Business Development, and Operations to ensure that all marketing activities consistently reflect Artisans Angkor's brand identity while delivering measurable business results.
- Marketing Strategy & Planning
- Translate the brand strategy established by the Creative & Brand Director into annual and quarterly marketing plans.
- Develop integrated marketing campaigns aligned with commercial objectives.
- Prepare annual marketing budgets, campaign calendars, and implementation plans.
- Define marketing KPIs and evaluate campaign performance.
- Present marketing plans and results to senior management.
- Integrated Marketing Campaigns
- Plan and deliver integrated campaigns across retail, tourism, digital, events, public relations, and partnerships.
- Coordinate product launches, seasonal campaigns, and promotional initiatives.
- Ensure consistency across all customer touchpoints.
- Retail & Visitor Experience Marketing
- Develop marketing initiatives that increase retail traffic and sales.
- Support marketing for Artisans Angkor's boutiques, airport retail, and visitor experiences.
- Collaborate with Retail and Tourism teams to enhance the customer journey and visitor experience.
- Digital Marketing & Customer Engagement
- Lead digital marketing initiatives across web, social media, email marketing, and CRM.
- Improve customer acquisition, engagement, retention, and online conversion.
- Monitor digital performance and optimize campaigns based on analytics.
- Storytelling, Content & Communications
- Develop compelling marketing content that celebrates Khmer craftsmanship, artisans, heritage, creativity, and sustainability.
- Oversee content production across photography, video, editorial, and digital platforms.
- Ensure all communications align with the creative direction and brand standards established by the Creative & Brand Director.
- Public Relations, Partnerships & Events
- Build strategic relationships with media, tourism stakeholders, hospitality partners, cultural institutions, designers, and influencers.
- Coordinate press activities, brand partnerships, exhibitions, trade fairs, and promotional events.
- Deliver premium brand experiences that reinforce Artisans Angkor's market positioning.
- Marketing Performance & Insights
- Conduct market research and monitor customer trends.
- Track campaign effectiveness and return on marketing investment.
- Produce regular performance reports and recommend continuous improvements.
- Leadership & Team Development
- Lead, mentor, and develop the marketing team.
- Manage external agencies and creative partners.
- Foster collaboration, innovation, accountability, and continuous improvement across the marketing function.
- English - Fluent is required
- Khmer is preferred
- French is preferred
- Bachelor's Degree in Marketing, Business Administration, Communications, Tourism, or a related field
- Master's Degree is preferred
- Progressive marketing experience for 8 years as a minimum
- With at least in a leadership role for 3 years
- Experience in luxury retail, lifestyle brands, tourism, hospitality, design, or cultural organizations.
- Strong knowledge of integrated marketing, digital marketing, CRM, and customer engagement.
- Excellent leadership, project management, analytical, and communication skills.
- Fluency in English is required; Khmer and French are an advantage.
- Strategic marketing planning
- Commercial acumen
- Luxury brand marketing
- Customer-centric thinking
- Digital marketing and CRM
- Retail and tourism marketing
- Partnership development
- Storytelling and content strategy
- Data-driven decision making
- Leadership and people development
- Cross-functional collaboration
- Creativity and innovation
Retail Excellence & Client Experience Lead
- Career Category: Sales / Marketing, Business Administration, Exec. / Management, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Artisans Angkor is entering a new chapter, and we are looking for an inspiring Retail Excellence & Client Experience Lead – Siem Reap Region to help shape it.
Guided by our Artisans Angkor 2.0 strategy, “Timeless Roots. Fearless Future.”, you will transform our Siem Reap boutiques into exceptional retail destinations where Cambodian heritage, contemporary luxury, and genuine hospitality come together. From elevating service standards and product storytelling to strengthening commercial performance, you will ensure that every client journey is authentic, memorable, and distinctly Artisans Angkor.
Based in Siem Reap, you will lead the retail operations of our Living Arts Village and Silk Village, inspire high-performing boutique teams, and work across the company to deliver consistent brand excellence at every client touchpoint.
Location: Artisans Angkor Headquarters, Siem Reap, Cambodia
Reports to: Sales & Retail Director
Directly Supervises:
- Boutique Manager – Artisans Angkor Living Arts Village
- Boutique Supervisor / Assistant Manager – Silk Village
Lead the retail operations of Artisans Angkor’s Siem Reap retail network, including the Living Arts Village and Silk Village. The role is accountable for driving sales performance,operational excellence, luxury service standards, and exceptional client experience across all retail touchpoints.
The position will implement consistent Retail Excellence standards, strengthen brand desirability, optimize boutique performance, and develop high-performing teams. It ensures that every client receives an authentic, memorable, and premium Artisans Angkor experience while delivering the company’s commercial objectives.
Position Statement:
This role combines Retail Excellence, Luxury Client Experience, Storytelling, and Commercial Leadership and is accountable for delivering exceptional brand experiences while ensuring sales budgets, productivity targets, and profitability objectives are consistently achieved.
- Retail Operations and Performance Management
- Oversee daily retail operations across all assigned stores, ensuring smooth, compliant, and cost effective performance.
- Ensure excellence in store management, stock assortment, inventory control, replenishment planning, and adherence to company procedures.
- Maintain exceptional visual merchandising standards that reflect the premium positioning of the Artisans Angkor brand.
- Monitor and optimize store performance through regular analysis of sales, footfall, conversion rates, average basket value, units per transaction, and overall productivity.
- Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and commercial performance.
- Ensure consistency in retail execution and brand presentation across all locations.
- Luxury Client Experience and Customer Excellence
- Champion a culture of luxury service excellence across all retail locations.
- Develop and implement world-class service standards that deliver exceptional hospitality, personalization, and client care.
- Create memorable, authentic, and emotionally engaging customer journeys that reflect Artisans Angkor's heritage, craftsmanship, and cultural values.
- Lead the development of storytelling practices that bring products, artisans, craftsmanship techniques, and Cambodian heritage to life for customers.
- Ensure every customer interaction enhances the brand experience and creates lasting emotional connections with clients.
- Continuously evaluate and elevate service standards in line with international luxury retail and hospitality best practices.
- Monitor customer satisfaction, mystery shopping results, and guest feedback to identify improvement opportunities.
- Ensure effective management of customer feedback and service recovery to maintain a premium brand reputation.
- Sales and Commercial Leadership
- Take full ownership of retail sales performance across all stores, ensuring sales budgets, revenue targets, and profitability objectives are achieved or exceeded.
- Define sales targets for each store with the Retail and Sales director
- In charge of communicating and monitoring annual, quarterly, and monthly sales targets for each store.
- Establish and manage key retail performance indicators including:
- Conversion Rate
- Average Basket Value (ATV)
- Units Per Transaction (UPT)
- Sales Per Employee
- Overall Store Productivity (Sales per M2)
- Drive sales growth through clientele, product storytelling, upselling, cross-selling, and customer engagement initiatives.
- Analyze product performance, customer purchasing behaviors, and sales trends to maximize revenue opportunities.
- Identify opportunities to improve conversion, increase basket size, and enhance customer loyalty.
- Develop and implement commercial action plans to address performance gaps and drive continuous growth.
- Collaborate closely with Marketing, Merchandising, Product Development, and Tourism teams to support new product launches and retail initiatives.
- Support the launch of AA CRM program with the development of store strategy for converting AA clients into AA members (store target/store briefing and promotion strategy at retail)
- Provide regular commercial performance reporting and strategic recommendations to senior management.
- Service Standards, Training and Team Development
- Establish and maintain international luxury retail and customer service standards.
- Deliver training programs focused on:
- Luxury service excellence
- Product storytelling
- Clientele
- Emotional selling techniques
- Customer engagement
- Sales and commercial performance
- Communication and presentation skills
- Coach and mentor teams to confidently communicate the unique heritage, craftsmanship, and value proposition of Artisans Angkor products.
- Lead, inspire, and develop high-performing retail teams capable of delivering exceptional customer experience and strong commercial results.
- Foster a culture of accountability, customer-centricity, continuous learning, and performance excellence.
- Support recruitment, succession planning, employee engagement, and talent development initiatives.
- Conduct regular performance reviews and development coaching sessions with store teams.
- Innovation and Continues Improvement
- Lead the implementation of new retail concepts, service initiatives, and customer experience enhancements.
- Identify innovative opportunities to improve retail operations, customer engagement, and commercial performance.
- Introduce best practices in luxury retail, client experience, and operational excellence.
- Drive a culture of innovation, agility, and continuous improvement throughout the retail organization.
- Reporting & Business Analysis
- Prepare and present regular business reports covering sales performance, customer experience, service standards, inventory, staffing, and operating costs.
- Analyze key performance indicators and provide actionable recommendations to improve results.
- Monitor inventory availability, stock accuracy, shrinkage, and profitability.
- Develop performance and business reviews to support strategic decision-making.
- Ensure accurate forecasting and planning to support commercial and operational objectives.
- English - Fluent
- Khmer - Good is preferred
- Bachelor's Degree in Marketing, Retail Management, Hospitality Management, Luxury Brand Management, or a related field.
- Minimum 5–8 years of progressive retail leadership experience, preferably in luxury retail, premium retail, hospitality, tourism, lifestyle brands, or airport retail environments.
- Demonstrated success in driving sales growth, achieving commercial targets, and improving retail productivity.
- Proven experience developing luxury customer experiences and service excellence programs.
- Experience in retail training, coaching, and talent development.
- Strong understanding of retail performance management, customer engagement, and luxury service standards.
- Fluent English; Khmer language skills are a strong advantage
- Strong commercial acumen and results-oriented mindset
- Luxury retail and premium customer experience expertise
- Excellence in storytelling and brand experience delivery
- Leadership, coaching, and team development capabilities
- Clientele and relationship-building skills
- Retail operations and performance management expertise
- Strong analytical and business planning skills
- Excellent communication and influencing abilities
- Customer-centric mindset with high attention to detail
- Problem-solving and continuous improvement orientation
- Ability to thrive in fast-paced, multicultural retail environments
Photo/Video Editor and Multimedia Creator
- Career Category: Arts / Graphic Design, Communications, Media
- Schedule:Full-time
- Salary: Negotiable
Creator Department: Commercial
Reports to: Head of Digital Experience
To create compelling, on-brand visual assets that tell the story of Artisans Angkor's craftsmanship, heritage, and products across all digital channels. This role is the visual guardian of the brand, responsible for photography, videography, and digital graphic design.
- Visual Content Creation & Production:
- Plan and execute high-quality photography (products, artisan portraits, workshop processes, store/landscape, and events).
- Shoot and edit engaging video content (short-form for social media, longer-form for website/YouTube).
- Ensure all visual content captures the authenticity, skill, and cultural heritage of the artisans.
- Digital Graphic Design:
- Design marketing materials: social media graphics, email newsletters, and other digital ads, using Canva and other design software.
- Create templates and assets (graphic elements such as logo, pattern, brand color codes) that maintain brand consistency.
- Post-Production & Asset Management:
- Edit photos and videos using professional software (e.g., Davinci Resolve, Premiere Pro, Lightroom, etc.).
- Organize and maintain a well-structured digital asset library (photos, videos, logos, design files).
- Optimize media files for various platforms (web, social, print if any).
- Collaboration & Brand Stewardship:
- Work closely with Marketing Executive and Head of Digital Experience to align visuals with campaign goals.
- Ensure all outputs reflect the premium, authentic, and socially-responsible ethos of Artisans Angkor.
- Khmer - Fluent
- English - Good
- Bachelor's Degree
- Proven portfolio in photography, videography, and digital graphics.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro/Lightroom), Davinci Resolve, etc.
- Understanding of social media visual trends and formats.
- Basic knowledge of Cambodian artisanal crafts (or strong willingness to learn).
- Fluent in Khmer; good working English.
- Strong eye for composition, detail, and brand aesthetics.
