Senior HR Officer
Position Circumstances
- Career Category: HR, Exec. / Management, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Assist in implementing recruitment plans for all levels of staff and ensure compliance with recruitment and selection policies.
- Assist in maintain and update HR personnel database, including staff on boarding and resign, reference checks, employment contracts, and document collection.
- Support staff performance processes (probation confirmation, promotion tracking).
- Assist in preparing job descriptions and conducting job analysis.
- Coordinate training activities and maintain accurate training records.
- Prepare and consolidate HR reports (monthly and quarterly).
- Assist in employer branding initiatives.
- Assist in manage employee leave records and monitor attendance/fingerprint data.
- Assist in preparing and declaring monthly NSSF contributions.
- Ensure HR compliance with labor laws and support MOL systems (LACMS, FWCMS, SICMS).
- Other tasks assigned by Head of HR.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in HRM or related field.
Work History:
- Experiences recruitment (experience in insurance or microfinance is an advantage) for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Basic understanding of Cambodian Labor Laws and related regulations.
- Knowledge of payroll and benefits administration.
- Good communication skills in English (spoken and written).
Soft Skills
- Hard-working and able to work under pressure.
- Strong organizational and planning skills.
- Team-oriented, proactive, and able to work under pressure.
Senior QA and UAT Officer
Position Circumstances
- Career Category: Computer - General, Banking / Finance, Computer - Networking, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Quality Assurance & Testing
- Review Business Requirement Documents (BRDs), functional specifications, user stories, process flows and solution designs to identify test requirements and gaps.
- Prepare comprehensive test plans, test scenarios, test cases, test scripts and expected results.
- Perform functional, integration, system, regression, smoke, end-to-end and production verification testing.
- Execute positive and negative test scenarios to validate system behavior under normal, exception and failure conditions.
- Validate web applications, mobile applications, APIs, backend systems, reports, interfaces and system integrations.
- Verify data accuracy across integrated systems, databases, reports and reconciliation outputs.
- Retest defect fixes and conduct regression testing before recommending release readiness.
- Maintain complete testing evidence and documentation for project governance, audit and control requirements.
- User Acceptance Testing (UAT)
- Plan, coordinate and support UAT activities with business users and relevant departments.
- Translate business requirements into practical UAT scenarios, acceptance criteria and business test scripts.
- Guide business users during UAT execution and ensure evidence is captured consistently.
- Track UAT progress, open issues, dependencies and resolution timelines.
- Facilitate UAT sign-off from relevant business owners before production deployment.
- Ensure critical end-to-end business processes are thoroughly tested before go-live.
- Banking, Finance & Insurance Testing Scope
- Customer onboarding, KYC and customer maintenance processes.
- Loan origination, approval, disbursement, repayment, rescheduling, collection and recovery workflows.
- Deposit and savings products, interest, fees, penalties and charges.
- Payments, fund transfers, reconciliation and transaction processing.
- Accounting entries, General Ledger integration and financial posting validation.
- Mobile banking, digital channels, payment integrations, APIs and third-party systems.
- Customer, management, financial and regulatory reporting.
- Insurance policy issuance, premium calculation and collection, claims, renewals, cancellations and commission calculations.
- Defect & Issue Management
- Identify, document and report system defects clearly with expected results, actual results, screenshots, logs and supporting evidence.
- Assign appropriate severity and priority based on business and operational impact.
- Coordinate with developers, vendors and project teams for issue investigation and resolution.
- Retest resolved defects, validate fixes and confirm closure.
- Maintain defect registers and provide clear testing status updates to project and management teams.
- Escalate critical issues that may impact project timelines, customer experience, financial accuracy or production stability.
- Project & Release Support
- Participate in requirement discussions, solution walkthroughs, demos, project meetings and release planning sessions.
- Support SIT, UAT, pilot testing, go-live readiness and post-implementation validation.
- Perform agreed production verification after deployments or major changes.
- Support root-cause analysis for production incidents where testing or system behavior is involved.
- Contribute to improving QA, UAT, change management and release management practices.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, Banking & Finance, Business Administration or a related discipline.
Work History:
- Quality Assurance, Software Testing, UAT, Business Analysis, Application Support or a similar role. for 3 to 5 years
Skills & Knowledge:
General & Technical Skills
- Previous experience within a Cambodian bank, microfinance institution, finance company, insurance company, fintech, payment company or financial technology environment is strongly preferred.
- Practical understanding of financial business processes, transaction flows, reconciliations and operational controls.
- Experience working with software development teams, technology vendors and business users in project environments.
- Web and mobile application testing.
- Basic SQL and database validation capability.
- Jira or similar defect / project management tools.
- Test case, test evidence and defect management practices.
- Exposure to Core Banking Systems, Loan Origination Systems, Insurance Core Systems, Digital Banking, Payment Systems, REST APIs or system integrations is an advantage, but is not mandatory.
- Experience with test automation tools is an advantage but is not mandatory.
- API testing using Postman or similar tools is an advantage but is not mandatory.
- Understanding of banking, microfinance, finance, payments or insurance operations in Cambodia.
- Familiarity with National Bank of Cambodia (NBC) requirements and the Cambodian digital payments ecosystem is an advantage.
- Insurance industry process knowledge and exposure to Insurance Regulator of Cambodia requirements is an advantage.
- Awareness of KYC, AML-related workflows, internal controls, audit requirements and regulatory reporting expectations in financial institutions.
- Khmer: Native / fluent.
- English: Good working proficiency, particularly for reading technical documents, writing test cases, reporting defects and communicating with regional or international technology teams.
Soft Skills
- Strong analytical and problem-solving ability with excellent attention to detail.
- Ability to understand complex business processes and identify risks, edge cases and failure scenarios.
- Strong ownership, accountability and ability to work under project deadlines.
- Good communication and coordination skills across business and technical teams.
- Ability to challenge system behavior when results do not meet business expectations.
- Strong documentation and reporting discipline.
- Willingness to learn new banking, financial, insurance and technology platforms.
