Senior Customer Service
Position Circumstances
- Career Category: Customer Service/Support, Logistics
- Schedule:Full-time
- Salary: Negotiable
Department – Logistics & Chemical Solution
Category - Shipping & Logistics
Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Handle export/ import shipments from/ to Cambodia according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.
- Receiving booking requests/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.
- Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.
- Tracing/ updating and coordinating with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
- Follow up process of transportation, handle the information and solve situations.
- Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.
- Have good knowledge about services information to provide best service to Customers.
- Solve problems with Airlines, Carriers, oversea Agents, Customers.
- Input all required data on the system and maintain it.
- Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
- Doing additional tasks of a leader that is assigned by Supervisor or Manager.
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in relevant majors
Work History:
- Forwarding – Logistics company at Operations/ Customer Service/ Documentation position, familiar to handle Freehand/Controlled cargoes for 2 to 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Good skills of computers; Microsoft Office
- Good at reading, written in English, good communication is an advantage
- Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners.
- Having experience in US/South America, Canada trade lane is an advantage.
- Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)
Soft Skills
- Ability to work independent and teamwork, have good health, be honest in work, have a sense of responsibility & self-discipline.
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
Documentation & Customer Service
Position Circumstances
- Career Category: Customer Service/Support, Logistics
- Schedule:Full-time
- Salary: Negotiable
Department – Liner Agency
Category - Shipping & Logistics
Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Export Documentation Responsibilities:
- Received booking from shipper.
- Booking space to feeder/barge.
- Release booking to shipper.
- Communicate with customers and agents.
- Issue MBL to customers.
- Issue invoice to customer.
- Follow up shipment.
- Provide pre-alert to destination agent/transit team.
- Update container movement.
- Other tasks requested by Management
- Import Documentation Responsibilities:
- Provide arrival notice once received pre-alert from POL agent/feeder.
- Communicate with customer and agent
- Issue invoice to customer.
- Submit customs manifest for MBL.
- Release D/O to customer.
- Checking and refund deposit to customer.
- Update container movement.
- Other tasks requested by Management
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree
Work History:
- experience in a similar role for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Proficiency with Microsoft Excel.
- Proficiency with Microsoft PowerPoint
