Sales Manager
Position Summary Expectations - Duties, Responsibilities
Location: Phnom Penh (Head Office)
Job Summary:
The Sales Manager is responsible for leading and managing the sales team to achieve sales targets and drive business growth. This role involves developing sales strategies, overseeing the sales process, and fostering a high-performance sales culture. The Sales Manager plays a key role in expanding the customer base and ensuring customer satisfaction.
Working Conditions & Benefits:
- 5 Working Day Per week (from Mon-Friday) & Saturday haft days.
- Official Working Hour (8:00AM – 5:00PM); 12:00PM - 1:00PM Lunch Break
- Full Public Holiday, based on the Labor Law
- NSSF Insurances
- Annual Salary Increment
- Staff Internet Package Allowance
- Continuous Training & Career Development
- Others
- Develop and implement effective sales strategies to achieve organizational goals.
- Analyze market trends and competitor activities to identify opportunities and threats.
- Monitor competition by gathering current marketplace information on pricing, new products.
- Recruit, train, and mentor sales team members to build a high-performing sales team.
- Set clear objectives and performance goals for the sales team.
- Conduct regular performance reviews and provide feedback to team members.
- Monitor and analyze sales metrics to track team performance and identify areas for improvement.
- Ensure accurate and timely reporting of sales activities and results.
- Develop and maintain strong relationships with key customers and stakeholders.
- Address and resolve customer complaints and issues promptly.
- Ensure high levels of customer satisfaction and loyalty.
- Work closely with marketing, product development, and other departments to align sales strategies with business objectives.
- Collaborate with the marketing team to develop sales campaigns and promotions.
- Coordinate with technical support to ensure seamless service delivery to customers.
- Prepare sales forecasts and budgets
- Develop and implement sales plans to meet revenue targets.
- Track sales performance against targets and adjust strategies as needed.
- Develop and implement effective sales strategies to meet business objectives.
- Recruit, train, and mentor a high-performing sales team.
- Set individual and team sales targets, ensuring alignment with organizational goals.
- Prepare and present sales reports and forecasts to senior management.
- Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
- 5-7 years of experience in sales, with at least 2–3 years in a managerial or leadership role.
- Proven track record of meeting or exceeding sales targets in a competitive environment.
- Proven experience as a Sales Manager or in a similar senior sales role.
- Experience in the ISP industry is highly desirable.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strategic thinking and problem-solving abilities.
- Proficiency in CRM system and MS Office.
- Ability to analyze sales data and metrics.
- Goal-oriented with a strong drive for results.
- High level of integrity and professionalism.
- Ability to work under pressure and meet deadlines.
- Strong organizational and time management skills.
- Ability to inspire and guide teams to achieve outstanding results.
- Proficiency in designing and executing effective sales plans.
- Familiarity with CRM software, data analysis tools, and Microsoft Office Suite.
- High emotional intelligence (EQ) to manage diverse teams and foster strong client relationships.
Sales Supervisor
Position Summary Expectations - Duties, Responsibilities
Location:
- Phnom Penh (Head Office)
- Kandal Branch (Takhmao City)
- Kandal Branch (Chrey Thom)
- Banteay Meanchey Branch (Poi Pet)
Job Summary:
A Sales Supervisor is a professional who oversees and coordinates the activities of a sales team to ensure that sales goals are met efficiently and effectively. They act as a bridge between sales representatives and management, providing guidance, support, and monitoring to ensure the team performs at its best. A Sales Supervisor focuses on implementing sales strategies, fostering customer relationships, and ensuring compliance with company policies while motivating the team to achieve targets.
Working Conditions & Benefits:
- 5 Working Day Per week (from Mon-Friday) & Saturday haft days.
- Official Working Hour (8:00AM – 5:00PM); 12:00PM - 1:00PM Lunch Break
- Full Public Holiday, based on the Labor Law
- NSSF Insurances
- Annual Salary Increment
- Staff Internet Package Allowance
- Continuous Training & Career Development
- Others
- Oversee daily sales team activities to ensure tasks are completed efficiently.
- Assign territories, accounts, or responsibilities to team members based on strengths and expertise.
- Conduct regular team meetings to communicate updates, address challenges, and provide guidance.
- Track and analyze sales metrics (e.g., revenue, conversion rates, and quotas) to assess team performance.
- Prepare and submit sales reports to management, highlighting successes and areas for improvement.
- Identify and implement corrective actions to address performance gaps.
- Ensure the team delivers excellent customer service and builds strong client relationships.
- Address escalated customer issues and complaints in a timely and professional manner.
- Gather customer feedback and share insights with senior management for product or service improvements.
- Provide training and coaching to enhance the team’s sales techniques, product knowledge, and customer engagement skills.
- Mentor new team members, ensuring they understand their roles and organizational expectations.
- Identify opportunities for team members’ growth and recommend professional development initiatives.
- Support the execution of sales strategies developed by senior management.
- Monitor market trends and competitor activities, sharing insights with the team and management.
- Collaborate with marketing teams to execute campaigns that drive sales growth.
- Ensure all sales activities comply with company policies, industry standards, and legal requirements.
- Enforce ethical sales practices and resolve any issues related to policy violations.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3-5 years of experience in sales, with at least 1-2 years in a supervisory or leadership role.
- Proven track record of meeting or exceeding sales targets.
- Ability to guide, motivate, and manage a team effectively.
- Proficiency in sales techniques, negotiation, and closing deals.
- Strong verbal and written communication skills to engage with team members and clients.
- Capability to analyze sales data, identify trends, and implement actionable improvements.
- Strong decision-making abilities to address team or client challenges promptly.
- Familiarity with CRM tools, sales reporting software, and Microsoft Office Suite.
- Results-driven mindset with a focus on achieving team targets.
- High level of integrity, professionalism, and adaptability.
- Excellent organizational skills to manage multiple priorities simultaneously.
Sales Executive Officer
Position Summary Expectations - Duties, Responsibilities
Location:
- Phnom Penh (Head Office)
- Kandal Branch (Takhmao City)
- Kandal Branch (Chrey Thom)
- Banteay Meanchey Branch (Poi Pet)
Job Summary:
The Sales Executive Officer is responsible for driving sales growth by acquiring new customers, managing existing client relationships, and meeting sales targets. This role requires excellent communication skills, a strong understanding of the ISP industry, and the ability to deliver exceptional customer service.
Working Conditions & Benefits:
- 5 Working Day Per week (from Mon-Friday) & Saturday haft days.
- Official Working Hour (8:00AM – 5:00PM); 12:00PM - 1:00PM Lunch Break
- Full Public Holiday, based on the Labor Law
- NSSF Insurances
- Annual Salary Increment
- Staff Internet Package Allowance
- Continuous Training & Career Development
- Others
- Meet sales target as assigned by the management line.
- Identify and pursue new sales opportunities through networking, cold calling, and market research.
- Develop and implement sales strategies to meet or exceed sales targets.
- Maintain and grow relationships with existing customers.
- Address customer inquiries and provide solutions to their needs.
- Ensure high levels of customer satisfaction through excellent sales service.
- Stay updated with the ISP industry trends and product knowledge.
- Provide customers with detailed information about ISP services and packages.
- Prepare and deliver sales reports, forecasts, and presentations.
- Track and report on sales metrics and performance.
- Work closely with the marketing team to develop sales campaigns and promotions.
- Collaborate with technical support to ensure customer satisfaction.
- Negotiate terms and conditions with customers to close sales.
- Ensure all sales agreements and contracts are completed accurately.
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven experience as a Sales Executive or relevant role.
- Strong negotiation and sales skills.
- Ability to understand and analyze sales performance metrics.
- Proficiency in MS Office and CRM System.
- Goal-oriented with a passion for sales.
- Self-motivated and proactive.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Be travel, field works and mission.
- Good written and spoken English, or other languages: Chinese/Vietnamese is preferable
