Sales Executive
Position Summary Expectations - Duties, Responsibilities
On field Sales Executives interact principally with potential and key account existing customers through frequent visit, emails, telephone call to persuade them to open account and purchase companies' products and services.
- Foresee potential customer, contact them, prepare visit, persuade them, open account and place orders, build relationship with them. Report regularly result and possible issue to management
- Monitor and reply messages of Key account, enquiries and orders from multiple channels (social media, phone, message and others) - Actively sourcing new sales opportunities through visit, relationship
- Prepare quotation, contract and opening account form - special price, follow up order and other task that sales requested.
- Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products
- Assisting for price update for month end (trade and end consumer)
- Keep clients up to date with company news - Sending out quotations
- Deal with customer complaints
- Getting a full understanding of the company products and advising customers on suitable products selection based on their needs and specifications
- Assist sales team with basic marketing tasks.
- To ensure customer complaints and credit notes are handled promptly, efficiently and to ensure they are recorded in the appropriate manner.
- Following up on sales inquiries that are made by potential customers through social media, emails, and inbound calls.
- Essential:
- Strong written and oral communication skills are essential
- Nice manner, be elegant and persuasion is important for this role
- Exceptional customer service skills.
- Desirable:
- Experience within a sale, logistics or supply chain support function
