Sales & Bookings Assistant
Position Summary Expectations - Duties, Responsibilities
Location: Based in Sen Monorom - Mondulkiri Province
Department: Sale & Marketing
Report to: Chief Executive Officer
What We Offer:
- Competitive salary and benefits package.
- Opportunity to make a significant impact on our company's growth.
- A collaborative and supportive work environment.
- Opportunities for professional development and continuous learning.
Job Summary:
The Sales & Booking Assistant will work from our new base in Sen Monorom and be responsible for promoting and selling tours for Jahoo and other community-based ecotourism sites under SVC Stays, responding to email enquiries, liaising with partner travel agents and tour operators, facilitating payments, selling merchandise, and overseeing hospitality services in the booking office.
Key Responsibilities:
The Sales & Booking Assistant will be the first point of contact for visitors looking to learn more about our tours, book experiences, and purchase merchandise. This role plays a key part in promoting responsible tourism practices while supporting the social and environmental mission of SVC Stays.
- Sales
- Greet walk-in visitors and respond to enquiries about tours and experiences, maintaining a high standard of customer service, whilst representing the values of SVC Stays and Jahoo.
- Provide clear, engaging information on ethical wildlife viewing and responsible tourism in Cambodia.
- Assisting with events and promotional activities, and developing local partnerships.
- Develop, promote and sell merchandise, explaining how sales support local conservation and community development.
- Bookings
- Manage tour bookings via in-person, phone, and online channels promptly.
- Coordinate with tour guides and operations staff to manage tour availability and logistics.
- Update booking systems and calendars.
- Process payments, issue receipts, and maintain accurate booking records.
- Work with partner travel agents and tour operators, facilitating bookings and payments. Administration
- Maintain the cleanliness and presentation of the booking office and merchandise displays.
- Inventory management of merchandise and equipment.
- Assist in gathering guest feedback and supporting data collection for impact reporting.
- Provide timely feedback to management on ecotourism and hospitality progress in the booking office.
- Contribute to the website and social media blogs, newsletters, and posts.
- Experience
- Direct Customer Interaction: Proven experience in a customer-facing role, such as retail, hospitality, or a call centre, where they regularly engaged with diverse customers, answered inquiries, and resolved issues.
- Sales Acumen: Experience with direct sales, including understanding customer needs, presenting product information effectively, handling objections, and closing sales. This could involve selling tours, merchandise, or other services.
- Communication Skills: Demonstrated ability to communicate clearly, enthusiastically and empathetically, both verbally and in writing.
- Ecotourism or Conservation Awareness: An understanding of sustainable tourism practices, wildlife conservation, and community-based initiatives. This shows alignment with SVC Stays' mission and an ability to genuinely promote their values.
- Record Keeping: Demonstrated ability to maintain organised records, manage calendars, and update databases accurately.
- Inventory Management: Experience with tracking stock levels, ordering, and merchandising, particularly for the sales of physical goods.
- Qualification:
- Local Knowledge: Experience or demonstrable interest in Cambodian culture, history, and natural attractions, particularly around Sen Monorom and Mondulkiri. This helps in providing engaging and authentic information to visitors.
Digital Marketing Specialist
Position Summary Expectations - Duties, Responsibilities
Location: Phnom Penh (Occationally Travel to Mondulkiri and Preah Vihear Province)
Department: Sale & Marketing
Report to: Chief Executive Officer
What We Offer:
- Competitive salary and benefits package.
- Opportunity to make a significant impact on our company's growth.
- A collaborative and supportive work environment.
- Opportunities for professional development and continuous learning.
Job Summary:
The Digital Marketing Specialist is a highly motivated and versatile professional responsible for enhancing our online presence, engaging our audience, and driving sales through effective digital marketing strategies. This role encompasses website management, social media content creation and management, and the execution of marketing campaigns designed to boost brand awareness and generate leads. The ideal candidate is a self-starter with a strong understanding of current digital marketing trends, excellent communication skills, and a passion for achieving measurable results.
- Website Management & Optimization:
- Create, update, and maintain engaging and informative content for the company website, ensuring accuracy, relevance, and SEO best practices.
- Monitor website performance using analytics tools (e.g., Google Analytics) and identify areas for improvement in user experience (UX) and conversion rates.
- Ensure website functionality, mobile responsiveness, and overall site health.
- Collaborate with relevant teams to implement website updates, new features, and technical enhancements.
- Social Media Management & Content Creation:
- Develop and implement a comprehensive social media strategy aligned with marketing goals across various platforms (e.g., Facebook, Instagram, YouTube, Mailchimp).
- Create, curate, and schedule engaging and high-quality content (text, image, video) tailored to each platform and audience.
- Monitor social media channels, respond to comments and messages, and actively engage with our online community.
- Stay up-to-date with social media trends, algorithm changes, and best practices to optimize performance.
- Analyze social media performance metrics and generate reports to track progress and inform future strategies.
- Marketing & Sales Support:
- Plan, execute, and optimize digital marketing campaigns across various channels (e.g., email marketing, paid ads - Google Ads, social media ads).
- Conduct market research and competitive analysis to identify new opportunities and refine marketing strategies.
- Collaborate with the sales team to develop marketing materials and campaigns that support sales objectives and lead generation.
- Monitor campaign performance, analyze data, and provide insights to optimize future marketing efforts and demonstrate ROI.
- Assist in the creation of landing pages, calls-to-action (CTAs), and other conversion-focused assets.
- Analytics & Reporting:
- Track, analyze, and report on key performance indicators (KPIs) across all digital marketing activities.
- Use data to identify trends, opportunities, and areas for improvement.
- Provide regular reports to management on digital marketing performance and contribute to strategic planning.
- Experience
- Five years of proven experience in digital marketing, with a focus on website management, social media, and online campaign execution.
- Fluency in English and Khmer (written and spoken) is essential for local market engagement and cultural sensitivity.
- Demonstrable experience with social media management platforms and analytics tools (e.g., Hootsuite, Buffer, Sprout Social, Meta Business Suite).
- Solid understanding of SEO principles and experience with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs).
- Experience with email marketing platforms (e.g., Mailchimp, HubSpot, Constant Contact).
- Familiarity with paid advertising platforms (e.g., Google Ads, Meta Ads Manager) is a strong plus.
- Excellent written and verbal communication skills with a strong eye for detail.
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
- Creative mindset with a passion for staying updated on the latest digital marketing trends and technologies.
- Qualification:
- Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
- Proficiency with content management systems (CMS) like WordPress, Joomla, Drupal, Bokun or similar.
- Basic graphic design skills (e.g., Canva, Adobe Photoshop) for creating social media visuals are a plus.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
Duty Manager
Position Summary Expectations - Duties, Responsibilities
Lcoation: Based in Tmat Paeuy - Preah Vihear Province.
Department: Operation-Tmat Paeuy – Phear Vihear Province
Report to: Chief Executive Officer
Job Summary:
This pivotal role requires an exceptional leader with a proven track record in luxury or niche hospitality, a profound commitment to sustainable tourism, and deep cultural sensitivity. The Duty Manager will be the ultimate custodian of our brand, ensuring an unparalleled guest experience, fostering strong community relationships, and driving the long-term viability and growth of the property while steadfastly adhering to our environmental and social responsibilities.
- Strategic Leadership & Business Development:
- Execute the overall strategic business plan, setting clear objectives for all departments to achieve financial targets, guest satisfaction, and sustainability goals.
- Identify and pursue opportunities for business growth, market positioning, and new product/service development consistent with ecotourism principles.
- Monitor market trends, competitor activities, and economic indicators to adapt strategies accordingly.
- Represent the establishment at industry events, conferences, and with key stakeholders.
- Oversee all operational departments including Rooms, Food & Beverage, Tour Operations, Sales & Marketing, Human Resources, Finance, Maintenance, and Grounds.
- Ensure the seamless and efficient functioning of all areas, upholding the highest standards of service, quality, and guest experience.
- Implement robust management systems, standard operating procedures (SOPs), and performance metrics across all departments.
- Conduct regular operational reviews, identify bottlenecks, and implement continuous improvement initiatives.
- Financial Stewardship & Profitability:
- Full profit and loss (P&L) responsibility, including budgeting, forecasting, cost control, and revenue management.
- Develop and manage financial strategies to optimize profitability, return on investment, and asset utilization.
- Oversee procurement and supplier relationships, prioritizing local, sustainable, and ethical sourcing.
- Analyze financial reports, identify trends, and make informed decisions to drive financial performance. Ecotourism & Sustainability Champion:
- Act as the ultimate champion and ambassador for the establishment's ecotourism mission and sustainability commitments.
- Lead the development, implementation, and reporting of comprehensive environmental and social responsibility programs.
- Ensure compliance with all relevant local and international sustainability certifications and best practices.
- Drive initiatives for resource conservation (water, energy), waste management (zero-waste aspirations, extensive composting), local biodiversity protection, and responsible visitor management.
- Educate and inspire staff and guests about the importance of sustainable tourism and the unique ecosystem of Preah Vihear.
- Set and maintain the highest standards of personalized guest service, anticipating needs and exceeding expectations.
- Personally engage with guests to gather feedback, resolve complex issues, and build lasting relationships.
- Safeguard and enhance the brand's reputation through consistent service delivery, effective online reputation management, and positive public relations.
- Ensure the guest experience authentically reflects Cambodian culture and the natural beauty of the region. Human Resources & Talent Development:
- Lead the human resources strategy, including talent acquisition, retention, training, performance management, and succession planning.
- Cultivate a positive, inclusive, and high-performance work culture that empowers staff and promotes professional growth.
- Ensure fair labor practices, compliance with Cambodian labor laws, and competitive compensation and benefits.
- Prioritize local employment and provide opportunities for skill development within the community. Stakeholder & Community Relations:
- Build and maintain strong, transparent relationships with the community and local authorities, being their primary liaison and providing regular, comprehensive reports on performance and strategic progress.
- Foster genuine and beneficial relationships with local communities, ensuring the establishment contributes
- positively to their well-being and development.
- Risk Management & Compliance:
- Ensure full compliance with all local laws, regulations, and industry standards, including health, safety, security, and environmental protection.
- Develop and implement robust risk management strategies and emergency response plans.
- Safeguard the assets of the establishment.
- Experience
- Minimum of 5+ years of progressive leadership experience in the hospitality industry, with at least 2-3 years in a Duty Manager or similar top-tier executive role, preferably within a luxury, boutique, or ecotourism property.
- Demonstrated, in-depth knowledge and proven track record in developing and managing sustainable tourism operations, environmental conservation initiatives, and community engagement programs. Experience with relevant sustainability certifications is highly advantageous.
- Exceptional strategic thinking, analytical, problem-solving, and decision-making skills. Strong ability to motivate, inspire, and manage diverse teams at all levels.
- Proven expertise in P&L management, budgeting, forecasting, revenue management, and cost control.
- Excellent interpersonal, negotiation, and communication skills (written and verbal) in both English and Khmer - a third language is desirable.
- Extensive understanding of Cambodian culture, history, traditions, and the socio-economic context of Preah Vihear Province.
- Advanced proficiency in Hotel Property Management Systems, financial software, and business intelligence tools.
- Proven ability to thrive and lead effectively in a dynamic, potentially remote, and culturally unique environment.
