Sales Administration Officer
Position Circumstances
- Career Category: Customer Service/Support, Sales / Marketing, Business Administration, Accounting
- Schedule:Full-time
- Salary: $300
Department: Accounting
Reports To: Account & Finance Manager
Duties & Responsibilities:
- Receive and review sales orders from the Sales Team.
- Verify product availability with the warehouse.
- Create Sales Orders (SO), Delivery Notes (DN), and Sales Invoices in ERP system.
- Ensure all sales documents are accurate and complete.
- Coordinate daily deliveries with the Warehouse and Logistics teams.
- Follow up on urgent and pending orders.
- Monitor delivery status and resolve order issues promptly.
- Respond to customer inquiries regarding orders, deliveries, and product availability.
- Coordinate with the sales team to resolve customer complaints.
- Maintain professional communication with customers and internal departments.
- Maintain accurate sales records and customer files.
- File and archive sales documents properly.
- Prepare daily, weekly, and monthly sales reports.
- Coordinate with the warehouse regarding stock availability.
- Inform the sales team of stock shortages or discontinued products.
- Support stock allocation for key customers when required.
- Prepare daily sales reports.
- Update order status reports.
- Monitor outstanding orders and backorders.
- Assist in preparing monthly sales performance reports.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business Administration, Management, Marketing, Accounting, or a related field.
Work History:
- Sales administration, customer service, or administrative support for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in FMCG or distribution companies is an advantage.
- Experience working with supermarkets, convenience stores, or key accounts is an advantage.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
