Restaurant Manager
Position Summary Expectations - Duties, Responsibilities
Department: Operations
Reports To: District Manager
Job scope
The Manager, Store is responsible for financial and operational success of the store including meeting revenue and profit targets, and customer service standards of the Company.
- Manage store operations.
- Lead and supervise a team of Assistant Managers, Store, Supervisors and Crew.
- Ensure that the store has adequate resources (including manpower and inventory) for daily operations through effective and efficient duty roster planning, manpower deployment and stocks ordering.
- Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
- Coach staff in providing excellent service experience to all customers.
- Handle all customer queries and feedback in a professional and timely manner.
- Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
- Ensure that policies and standard operating procedures are strictly adhered to.
- Handle selection and recruitment of staff.
- Monitor work performance of all staff and enforce discipline when necessary.
- Ensure on-the-job training is conducted for all staff.
- Check on supplier operations and provide feedback to the Supply Chain Department if necessary.
- GCE ‘O’ level.
- At least 5 years of working experience in a similar capacity in the food and beverage industry (experience in Japanese cuisine will be an added advantage).
- A natural leader, highly communicative and self-motivated to lead and motivate staff.
- Quality-driven with good understanding of local food and beverage trends.
- Trained eye for detail and customer centric.
- Ability to work in a fast-paced environment.
Assistant Restaurant Manager
Position Summary Expectations - Duties, Responsibilities
Department: Operations
Reports To: Restaurant Manager
Job scope
The Assistant Manager, Store is responsible for assisting the Manager, Store to achieve financial and operational success.
- Assist the Manager, Store to manage store operations.
- Lead and supervise a team of Supervisors and Crew.
- Plan and deploy to ensure that the store has adequate manpower for daily operations.
- Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
- Coach staff in providing excellent service experience to all customers.
- Handle all customer queries and feedback in a professional and timely manner.
- Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
- Ensure that policies and standard operating procedures are strictly adhered to.
- Monitor work performance of all staff and enforce discipline when necessary.
- Ensure on-the-job training is conducted for all staff.
- Check on supplier operations and provide feedback to the Manager, Store if necessary.
- GCE ‘O’ level
- At least 3 years of working experience in a similar capacity in the food and beverage industry (experience in Japanese cuisine will be an added advantage).
- Highly communicative to lead and motivate staff.
- Quality-driven with good understanding of local food and beverage trends.
- Trained eye for detail and customer-centric
- Ability to work in a fast-paced environment.
