Regional Sale Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Level: M1
Report To: BoD, Advisor
Department: Sales
Schedule Monday-Saturday morning
PURPOSE: The Regional Sales Manager at KOFI is responsible for driving sales performance across multiple sub-branches within a designated region. This role involves developing and implementing strategic sales plans, managing a team of sales representatives, and ensuring alignment with KOFI’s overall business goals. The ideal candidate will possess strong leadership skills, a deep understanding of the market, and a proven ability to deliver results.
KEY PERFORMANCE INDICATOR (KPI)
- Successful Probation KPI:
- 100% completed induction related SOPs, product knowledges, and systems;
- 900% superior leadership assessment score
- 90% delivered agreed projects initiatives
- 90% achieved sales target etc.
- Annual KPI:
- 25% new customer growth
- 85% customer retention
- 90% customer satisfaction
- 80% eNPS
- 85% employee competency rate
- 90% delivered planned project innnotions
- Other ect
Duties & Responsibilities:
- Regional-Sub-Regional Sales Strategy Development and Management: develop and implement a comprehensive regional expansion sales strategies targeted at the regional market, aligning with KOFI’s overall business goals; and identify market trends and customer needs to create customized solutions that meet the demands of regional clients.
- Regional-Sub-Regional Client Relationship Management: build and maintain strong relationships with key decision-makers in branch and sub-branch to drive customer loyalty and retention for the whole region; and conduct regular meetings and presentations to showcase KOFI’s products, services, and value proposition.
- Regional-Sub-Regional Market Analysis and Development: conduct competitive analysis and market research to identify new opportunities and challenges within the regions and sub-regions; and monitor customer preferences and feedback to adjust sales strategies and product offerings accordingly.
- Regional Sales Team Leadership: lead and mentor a team of sales region and sub-regional fostering a culture of performance and accountability; and set a clear sales target, performance metrics, and provide regular coaching to ensure the team meets or exceeds goals.
- Regional Sales Coordination and Operations Management:Collaborate with marketing, production, and operations, services and other supporting teams to ensure alignment on offerings, promotions, and service delivery; and coordinate with logistics and supply chain teams to ensure timely fulfillment of orders for regional and sub-regional clients.
- Regional-Sub-Regional Event Participation and Representation: Represent KOFI at industry trade shows, exhibitions, and networking events to promote brand awareness and foster relationships at the region and sub-regional; and organize customer tasting events and training sessions for HORECA staff to enhance product knowledge and engagement.
- Continuous Regional Sales Professional Development and Improvement: review and upgrade system, standard, procedure, and team competencies of regional team; identify opportunities for sales operational excellence improvements and cost efficiencies; implement best practices and innovative solutions in sales operations; train and coach team with up-to-date SOPs and competences required; and other tasks/projects assigned by supervisor or require by the business update etc.
Benefits:
- Seniority pay
- Yearly bonus
- Free lunch and coffee
- NSSF
- Professional Training
- Annual salary increment
- Annual Staff Party
Expected Profile of Candidates
Languages:
- English - Fluent is required
Qualifications:
- Bachelor's Degree in business, sales, marketing, or a related field;
Work History:
- Experienced regional sales development and management for 7 years
Skills & Knowledge:
General & Technical Skills
- Fluency in English is required; knowledge of additional languages is an advantage
- Experience working in the coffee or food and beverage industry is a plus
- Competency sales related technology such as CRM, Microsoft, power BI, AI, and advance excellence
- Experience in sales operations, regional, and or sub-regional management is plus
- Excellence communication skills, public speaking, coaching-mentoring, and training mythologies
Soft Skills
- Strong leadership, team management, and communication skills
- Ability to work effectively in a dynamic and fast-paced environment
- Strong attention to detail and ability to manage multiple tasks
- Proven high level of leadership toward KOFI vision, mission, and core values including productive, innovation, customer satisfaction, professionalism, and integrity etc.
Operations Manager
Position Circumstances
- Career Category: Exec. / Management, Operations Management, Logistics, Business Administration
- Schedule:Full-time
- Salary: Negotiable
ABOUT THE ROLE: The Operations Manager at KOFI is responsible for Warehouse and Delivery departments. To oversee the effective and efficient management of inventory, warehousing, and the timely delivery of products. This role is vital in ensuring smooth logistics operations, maintaining inventory accuracy, optimizing supply chain efficiency, and enhancing customer satisfaction, aligned with KOFI vision, mission, core values, and business directions "We are the leading operations services partners in line with international standard within Coffee industry, and being as the company value added agent. We provide operations service with professionalism, efficiency, quality, integrity, innovation and sustainability in order to provide our business partner the competitive productivities and exceptional experience internally and externally".
Level: M1, Head of Department (HoD),
Report To: BoD, Chief Finance Officer (CFO)
Department: Operations Department (OPD)
Base Location: Phnom Penh Head Office
Schedule: Monday-Saturday Morning
Duties & Responsibilities:
- Effective Warehouse Management:
- Oversee daily warehouse operations including receiving, storing, and tracking inventory of coffee and related products.
- Implement inventory control and management systems to ensure accuracy and minimize loss or damage.
- Ensure warehouse safety, cleanliness, and compliance with health and safety regulations.
- Coordinate stock rotation, storage, and dispatch to meet demand forecast and production needs.
- Lead, train, and develop warehouse staff to ensure operational efficiency etc.
- Smooth Delivery & Logistics Management:
- Plan and coordinate delivery schedules to ensure timely and accurate delivery to customers, distributors, or retail outlets.
- Optimize delivery routes for efficiency, cost-effectiveness, and timely service.
- Manage relationships with transportation providers, drivers, and other logistics partners.
- Monitor delivery performance and implement continuous improvements.
- Ensure effective and efficient fleet management and maintenance
- Ensure compliance with transportation regulations, safety standards, and documentation requirements etc.
- Efficient Operational Optimization:
- Streamline warehouse and delivery processes using technology and best practices.
- Manage budgets, track KPIs, and prepare reports on inventory levels, delivery performance, and operational costs.
- Collaborate with sales, production, and customer service teams to align logistics with business need etc.
- Compliance & Safety:
- Ensure compliance with legal and regulatory standards related to warehousing, transportation, and safety.
- Conduct regular safety audits and staff training sessions.
- Continuous Professional Development and Improvement:
- Review and update operational related system, technology, and SOsP proactively
- Review and coach team the professional competencies and SOPs as updated
- Identify opportunities to improve warehouse layout, inventory management systems, and delivery processes.
- Implement innovations to reduce costs, increase accuracy, and improve customer satisfaction.
- Other tasks/projects assign by supervisors and required by business etc.
Benefits:
- Seniority pay
- Yearly bonus
- Free lunch and coffee
- NSSF
- Professional Training
- Annual salary increment
- Annual Staff Party
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in related Supply Chain Management, Logistics or Business Administration
Work History:
- Experience in warehouse and delivery/logistics management for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong knowledge inventory management systems and logistics software.
- Knowledge of safety and compliance regulations in warehousing and transportation
- Ability to review and adapt the updated operational system and security standard
- Excellent English-Khmer communication skills
- Proven ability to work creatively and analytically in a problem-solving environment.
- Proficiency in English and Khmer
Soft Skills
- Proven leadership and team management skills
- Ability to work under pressure and adapt to changing operational needs.
- Willingness to travel to warehouse and delivery sites as required.
- Result effectiveness and optimized-process-cost efficiency
- Commitment to KOFI mission, vision, and core values including productivity, innovation, professionalism, integrity and customer satisfaction) etc.
Internal Audit Supervisor
Position Circumstances
- Career Category: Business Administration, Accounting, Accounting - Taxation / Audit, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Level: S1 (Specialist/Supervisor)-MTs (Management Team)
Report To: BoD, Chief Finance Officer (CFO)
Department: Audit and Compliance Unit (ACU)
Schedule Monday-Saturday morning
PURPOSE: The Internal Auditor leads, plans and performs independent audits and reviews across KOFI’s operations to evaluate the adequacy of internal controls, risk management, and compliance. The role identifies control gaps, recommends improvements, monitors corrective actions, and supports organizational governance and continuous improvement align with KOFI mission, vision, and core values etc.
KEY PERFORMANCE INDICATOR (KPI)
- SUCESFUL PROBATION KPI:
- 100% Completed satisfactory induction related SOP training
- 90% Culture fits leadership satisfaction
- 90% Delivered agreed projects/initiative
- 85% meet Professional Competency Standard
- Other
- ANNUAL KPI
- Annual audit plan completed and approved.
- Percentage of planned audits completed on schedule.
- Timely issuance of audit reports.
- Percentage of high-risk findings closed within agreed timeline.
- Improvements implemented from audit recommendations tracked.
- Other
Duties & Responsibilities:
- Effective Audit Planning & Execution
- Develop annual audit plan based on risk assessment and management priorities.
- Execute internal audits (financial, operational, compliance, IT, procurement, inventory, farms, harvest facility, warehouses, branches).
- Prepare clear audit working papers, findings, conclusions, and recommendations act.
- Quality Risk Assessment & Management
- Conduct enterprise and process-level risk assessments; update risk register.
- Evaluate effectiveness of risk mitigation controls and recommend enhancements.
- Participate in risk workshops with business units act
- Ensure Compliance & Controls
- Review adherence to internal policies, procedures, laws, and regulations.
- Test control design and operating effectiveness; report deficiencies.
- Monitor implementation of corrective action plans and follow-up audits etc.
- Reporting & Communication
- Draft audit reports for management with prioritized findings and action plans.
- Present results to management and, where required, to the Audit Committee.
- Provide periodic dashboards on audit coverage, open findings, and remediation status etc.
- Advisory & Process Improvement
- Advise management on control improvements, process redesign, and cost efficiencies.
- Support implementation of best practices in governance, risk, and compliance (GRC).
- Contribute to policy and procedure updates.
- Special Investigations & Projects
- Lead or support fraud investigations, whistleblower follow-ups, and ad-hoc reviews.
- Participate in system implementations (ERP, inventory, finance) to advise on internal control design.
- Capacity Building
- Provide training and awareness sessions on internal controls, compliance, and fraud prevention.
- Mentor and support junior audit staff or temporary audit teams.
- Other tasks and projects assigned by supervisor and as business needed etc
Benefits:
- Seniority pay
- Yearly bonus
- Free lunch and coffee
- NSSF
- Professional Training
- Annual salary increment
- Annual Staff Party
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Accounting, Finance, Auditing, Business, or related field
Skills & Knowledge:
General & Technical Skills
- 3–6 years’ experience in internal audit, external audit, risk, or compliance (industry experience in agriculture/coffee, logistics or manufacturing is an advantage).
- Professional qualification preferred: CIA, ACCA, CPA, or equivalent.
- Experience with ERP, audit software, and MS Office (Excel, Power BI desirable).
- Strong knowledge of internal control frameworks (COSO/ISO) and risk assessment methodologies
- Effective written and verbal communication; ability to present findings to senior management.
- Project management and time-management skills.
- Fluency in English and Khmer written and spoken.
Soft Skills
- Analytical thinking, attention to detail, and problem-solving skills.
- Integrity, objectivity, and ability to handle confidential information.
- Ability to work independently and collaboratively across functions.
- Willingness to travel to farms, harvest facilities, warehouses, and branches as required.
- Able to work flexible hours when audits require.
- Commitment to KOFI mission, vision, and core values including productivity, innovation, professionalism, integrity and customer satisfaction) etc.
Internal Audit Executive
Position Circumstances
- Career Category: Accounting, Banking / Finance, Business Administration, Accounting - Taxation / Audit
- Schedule:Full-time
- Salary: Negotiable
Level: Executive (E1)
Report To: Internal Audit Supervisor
Department: Audit and Compliance Unit (ACU)
Schedule Monday-Saturday morning
PURPOSE: The Internal Audit Executive performs independent audits, risk assessments, and compliance reviews across KOFI’s operations (farms, nurseries, harvest facility, warehouses, branches, and corporate). The role identifies control gaps, recommends improvements, monitors remediation, and supports governance, risk management, and compliance initiatives align with KOFI mission, vision, and core values etc.
KEY PERFORMANCE INDICATOR (KPI)
- SUCESFUL PROBATION KPI:
- 100% Completed satisfactory induction related SOPs training
- 90% Culture fits leadership satisfaction
- 90% Delivered agreed projects/initiative
- 85% meet Professional Competency Standard
- Other
- ANNUAL KPI
- Completion rate of planned audits on schedule.
- Timeliness of audit reports (e.g., issued within X days of fieldwork).
- Percentage of high-risk findings closed within agreed timelines.
- Number of process improvements implemented from audit recommendations.
- Accuracy and currency of the risk register.
Duties & Responsibilities:
- Effective Audit Planning & Execution
- Support development of the annual audit plan based on risk assessment.
- Execute scheduled and ad-hoc internal audits (operational, financial, inventory, procurement, IT, payroll, etc.).
- Maintain audit working papers and document findings, root causes, and recommendations.
- Risk Assessment & Monitoring
- Participate in enterprise and process-level risk assessments; update risk registers.
- Evaluate the design and operating effectiveness of controls and recommend mitigation actions.
- Monitor key risks and follow up on control changes.
- Compliance & Controls Testing
- Test compliance with internal policies, statutory requirements, and contractual obligations.
- Identify non-compliance and control weaknesses; propose corrective actions and timelines.
- Track and verify closure of audit findings.
- Reporting & Communication
- Prepare clear, concise audit reports and management summaries.
- Present findings to process owners and support follow-up meetings.
- Provide periodic status reports on open issues and audit coverage.
- Investigations & Special Reviews
- Support fraud investigations, whistleblower inquiries, and special reviews as required.
- Assist in root-cause analysis and process improvement recommendations.
- Advisory & Continuous Improvement
- Advise management on control improvements, process re-design, and risk mitigation.
- Contribute to policy updates and implementation of best practices (GRC).
- Support control design during new system or process implementations (ERP, inventory systems).
- Capacity Building
- Deliver training/awareness sessions on internal controls, compliance, and fraud prevention.
- Mentor junior staff or liaise with external auditors when required.
- Other tasks and projects assigned by supervisor and as business needed etc
Benefits:
- Seniority pay
- Yearly bonus
- Free lunch and coffee
- NSSF
- Professional Training
- Annual salary increment
- Annual Staff Party
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Accounting, Finance, Business, or related field.
Skills & Knowledge:
General & Technical Skills
- 3–4 years’ experience in internal audit, external audit, risk, or compliance (experience in agriculture, FMCG, or logistics is an advantage).
- Professional qualification preferred (CIA, ACCA, CPA, or equivalent) or working toward certification
- Good report-writing and presentation skills; clear communicator.
- Proficient in MS Office (Excel); familiarity with ERP/audit tools is a plus.
Soft Skills
- Strong analytical, investigative, and problem-solving skills.
- High integrity, objectivity, and confidentiality.
- Able to work flexible hours when audits require.
- Commitment to KOFI mission, vision, and core values including productivity, innovation, professionalism, integrity and customer satisfaction) etc.
