Regional IT Technical Support Officer
Position Summary Expectations - Duties, Responsibilities
The Regional IT technical support officer’s duties include the monitoring and maintenance of internal computer systems and networks. This also includes installation and configuration of computer systems, diagnosing hardware and software issues and solving technical and applications problems, either remotely or in person.
Reports to: Regional IT Director, Regional IT Systems Engineer and Regional IT Support Coordinator
Key internal relationships: IT Consultants
Salary range: Competitive, varying based on the qualifications and experience
Position type: Permanent, Full Time
Applicants eligible: Any qualified candidate
- Main duties of the role:
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Communicating with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Maintaining/repairing/replacing PC and laptops parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Working continuously on a task until completion (or referral to third parties, where appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with staff and other professionals; and
- Testing and evaluating new technology.
- Active Directory / File Server
- User account management (create, update, delete), including Cambodia and oversea offices;
- File management: manage files & folders as per DFDL’s requirements and policy;
- Data security and access management as per DFDL's policy; and
- Maintaining backups of all systems.
- Office 365
- Creating and Updating user mailboxes;
- Providing Auto responder services;
- Outlook/Mailbox monitoring; and
- Managing OneDrive and Document Libraries.
- Network Infrastructure
- WAN/LAN monitoring;
- Monitoring DNS, DHCP;
- Internet traffic monitoring; and
- Maintaining network cables and WiFis.
- Printer Management
- Ensuring proper connection to printers; and
- Assisting in servicing printers.
- General Maintenance:
- Hardware and software installation and service;
- Laptops, workstations, printers
- MS Office 2013/2016/365
- Antivirus
- Printing and Scanning
- DFDL custom applications
- Solve IT Support ticket requests; and
- Manage IT inventory;
- Other activities:
- Other tasks not specifically listed in this document may be assigned from time to time.
- Essential
- Demonstrates excellent IT skills;
- Possesses a tertiary-level qualification in IT or any related discipline;
- At least four years’ experience in IT with a large company, preferably a professional services firm;
- Possesses strong organizational skills. With the ability to cope with competing demands and prioritizing tasks;
- Excellent English communications skills (spoken and written);
- Demonstrates the maturity necessary to effectively manage requests;
- Demonstrates excellent IT skills (MS Outlook (and Office 2010/13); andExhibits honesty, reliability, and a commitment to strict confidentiality.
- Technical skills
- Technically proficient in Windows 7/8/10, Office 2013/16, Server 2012/2016 or higher, Exchange 2010, Office 365; and
- Strong technical aptitude, especially relating to PC/Server/Network hardware.
- Personal qualities
- Ability to work in a dynamic and supportive team environment;
- Possess good verbal and written English communications skills;
- Executes tasks with precision;
- Proactive and self-motivated; and
- Makes a continuous effort to broaden personal knowledge and skills to become more effective in this role.
- Desirable:
- Knowledge of VM platforms such as Citrix XenServer and Windows Hyper V 2012;
- Knowledge of Cisco IOS specifically with Security Appliances and Managed Switches;
- Knowledge of MS SQL and SharePoint; and
- Technical diploma or equivalent employment experience.
Regional Compensation & Benefits Manager
Position Summary Expectations - Duties, Responsibilities
Reports to: CEO, CFO, Regional HR Director
Key external relationships: Office Managers, Finance Managers, Partners and other staff
Key internal relationships: Partners, Directors, Senior Managers and other staff
Position type : Regular
Commencement: To be agreed
- Main duties of the role
- Employee benefits: delivery of benefits processes such as, healthcare, health and risk insurances, holiday hours, bonuses etc.
- Remuneration: review and reporting of the annual salary, bonus, monthly remuneration etc.
- Benchmarking: manage the compensation benchmarking processes, and analyze competitive market data to ensure that DFDL remains employer of choice for employees and new joiners;
- Secondments: support the process of international secondments (incoming and outbound);
- Appraisals: working with the HR team to support and record the appraisal process;
- Budgeting: delivery of data for annual salary and headcount planning;
- Payroll: monitoring and control of the monthly payroll;
- Providing support and mentoring to the Office Managers: continuously ensure efficiency and effectiveness of the department's HR (administration) processes;
- Management information and data: provide management information and data to internal stakeholders (partnership and management);
- Keeping up to date with market developments and trends and assessing the impact of new regulations / legal requirements on the compensation and benefits processes; And
- Projects: participating in HR activities and projects.
- Competencies Knowledge & experience
- University degree and a minimum of 5 years of relevant and demonstrated compensation & benefits experience gained in a large commercial environment, ideally Professional Services;
- Active involvement in the successful delivery of annual salary and bonus reviews
- Current knowledge of compensation and benefits best-practices;
- Experience with managing benchmarking processes;
- Experience with monitoring payroll processes;
- Highly proficient in English;
- Excellent computer skills including strong knowledge of Excel.
- Further, you will be able to demonstrate the following competencies:
- Analytical skills: ability to comprehend complex data and strong numerical capability to support budgeting processes and financial analysis activities;
- Quality focused: a high level of accuracy and attention to detail;
- Flexible in approach: ability to balance priorities and to deliver multiple tasks under pressure within a demanding environment;
- You are able to work independently and enjoy taking initiative and completing work autonomously.
- Hands-on mentality: willingness to work hands-on with the (HR)-team when necessary.
