Receptionist Supervisor
Position Circumstances
- Career Category: Service & Hospitality, Tourism, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
The position is for the Afternoon Shift
Stay Nature Group is seeking a confident, service-oriented, and experienced Reception Supervisor (Afternoon Shift) to oversee Front Office operations during the afternoon and early evening period. The Reception Supervisor will lead the reception team, ensure smooth guest check-ins and check-outs, handle guest concerns, and maintain high service standards while supporting the Front Office Manager in daily operations.
Duties & Responsibilities:
- Supervise Front Office operations during the afternoon shift, ensuring smooth and efficient guest service.
- Lead, coach, and support reception staff to maintain professional service standards.
- Manage guest check-ins, check-outs, room changes, and special requests efficiently.
- Handle guest complaints or issues promptly and professionally, ensuring satisfactory resolution.
- Coordinate closely with Housekeeping and Maintenance to ensure room availability and readiness.
- Monitor cash handling, billing accuracy, and adherence to Front Office procedures.
- Prepare and review daily shift reports, handover notes, and occupancy updates.
- Ensure the reception area remains clean, organized, and presentable at all times.
- Act as Duty Supervisor when required during the shift.
- Assist with staff scheduling, attendance monitoring, and shift handovers.
- Ensure compliance with hotel policies, SOPs, and security procedures.
- Support VIP arrivals, group check-ins, and special events during the afternoon shift.
- Promote teamwork and effective communication within the Front Office team.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Annual performance-based bonus
- Training and career development opportunities
- Clear growth path within Front Office management
- Duty meals provided
- Uniform and staff facilities offered
- Supportive and professional working environment
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- High School Diploma in or Bachelor’s degree in Hospitality, Tourism, or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 2–4 years of Front Office experience, with at least 1 year in a supervisory role.
- Strong leadership and people-management skills.
- Proficiency in hotel PMS systems and Microsoft Office.
- Good command of English; additional languages are an advantage.
Soft Skills
- Excellent communication, problem-solving, and guest-service abilities.
- Ability to work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
- Flexibility to work afternoon shifts, weekends, and public holidays.
- Guest-focused service excellence
- Team leadership and supervision
- Decision-making and problem-solving
- Strong communication skills
- Attention to detail and accuracy
- Time management and multitasking
- Professionalism and reliability
Receptionist
Position Circumstances
- Career Category: Service & Hospitality, Tourism, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
The position is for the Afternoon Shift
Stay Nature Group is seeking a friendly, professional, and service-oriented Receptionist (Afternoon Shift) to manage Front Office operations during the afternoon and early evening hours. The Receptionist will be responsible for providing smooth guest check-in and check-out services, handling guest inquiries, and ensuring a welcoming experience while maintaining hotel service standards.
Duties & Responsibilities:
- Welcome guests warmly and handle check-in and check-out procedures efficiently.
- Assist guests with inquiries, requests, and complaints in a polite and professional manner.
- Manage room reservations, updates, cancellations, and modifications in the PMS system.
- Coordinate with Housekeeping and Maintenance to ensure room availability and readiness.
- Process guest payments, billing, and cashiering accurately.
- Handle incoming phone calls and respond to emails professionally.
- Maintain accurate guest records and daily Front Office reports.
- Prepare handover notes and communicate important information to the next shift.
- Keep the reception area clean, organized, and presentable at all times.
- Support VIP arrivals, walk-in guests, and group check-ins during the shift.
- Follow hotel policies, SOPs, security, and safety procedures.
- Assist supervisors and team members during busy periods or special situations.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Duty meals provided
- Uniform and staff facilities offered
- Training and career development opportunities
- Supportive and friendly working environment
- Opportunity for growth within Front Office operations
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- High School Diploma in Bachelor’s degree in Hospitality, Tourism, or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 1–2 years of experience in Front Office, customer service, or hospitality.
- Proficiency in hotel PMS systems and Microsoft Office.
- Good command of English; additional languages are an advantage.
Soft Skills
- Diploma or (preferred).
- Strong communication and interpersonal skills.
- Excellent guest-service and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
- Willingness to work afternoon shifts, weekends, and public holidays.
- Guest-focused service mindset
- Strong communication skills
- Accuracy and attention to detail
- Time management and multitasking
- Teamwork and cooperation
- Reliability and professionalism
- Adaptability and positive attitude
Receptionist
Position Circumstances
- Career Category: Service & Hospitality, Tourism, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
The position is for the Afternoon Shift
Stay Nature Group is seeking a friendly, professional, and service-oriented Receptionist (Afternoon Shift) to manage Front Office operations during the afternoon and early evening hours. The Receptionist will be responsible for providing smooth guest check-in and check-out services, handling guest inquiries, and ensuring a welcoming experience while maintaining hotel service standards.
Duties & Responsibilities:
- Welcome guests warmly and handle check-in and check-out procedures efficiently.
- Assist guests with inquiries, requests, and complaints in a polite and professional manner.
- Manage room reservations, updates, cancellations, and modifications in the PMS system.
- Coordinate with Housekeeping and Maintenance to ensure room availability and readiness.
- Process guest payments, billing, and cashiering accurately.
- Handle incoming phone calls and respond to emails professionally.
- Maintain accurate guest records and daily Front Office reports.
- Prepare handover notes and communicate important information to the next shift.
- Keep the reception area clean, organized, and presentable at all times.
- Support VIP arrivals, walk-in guests, and group check-ins during the shift.
- Follow hotel policies, SOPs, security, and safety procedures.
- Assist supervisors and team members during busy periods or special situations.
Benefits:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Duty meals provided
- Uniform and staff facilities offered
- Training and career development opportunities
- Supportive and friendly working environment
- Opportunity for growth within Front Office operations
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- High School Diploma in or Bachelor’s degree in Hospitality, Tourism, or related field is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 1–2 years of experience in Front Office, customer service, or hospitality.
- Proficiency in hotel PMS systems and Microsoft Office.
- Good command of English; additional languages are an advantage.
Soft Skills
- Strong communication and interpersonal skills.
- Excellent guest-service and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
- Willingness to work afternoon shifts, weekends, and public holidays.
- Guest-focused service mindset
- Strong communication skills
- Accuracy and attention to detail
- Time management and multitasking
- Teamwork and cooperation
- Reliability and professionalism
- Adaptability and positive attitude
