Receptionist
Position Summary Expectations - Duties, Responsibilities
Location: Rose Apple Square, Siem Reap, Cambodia
Reports to: Director
Works with: Other Receptionists and hub staff
- Main Responsibilities:
- Greet visitors with a warm and welcoming demeanor, ensuring a positive and professional experience for all guests.
- Prepare and serve coffee for guests as needed.
- Provide basic IT support and troubleshooting assistance.
- Answer phone calls, emails, and inquiries promptly and professionally, directing them to the appropriate person or department.
- Maintain a clean, organized, and presentable reception area, including managing incoming and outgoing mail and packages.
- Schedule and coordinate meetings, events, and conference room reservations efficiently.
- Assist with administrative tasks such as data entry, document preparation, and filing.
- Provide accurate information about SRH’s programs, services, and events to visitors and callers.
- Collaborate with team members to ensure smooth daily operations and contribute to ongoing projects and initiatives.
- What Success Looks Like:
- Exceptional customer service, demonstrated through positive feedback from visitors, clients, and community members.
- Efficient and professional handling of phone calls, emails, and inquiries, ensuring clear and timely communication.
- A clean, organized, and welcoming reception area that creates a positive impression for guests and staff.
- Accurate scheduling and seamless coordination of meetings, events, and conference room bookings.
- Proactive administrative support, contributing to team productivity and operational success.
- Comprehensive knowledge of SRH’s programs, services, and events, enabling clear and helpful communication with guests and callers.
- Strong collaboration and engagement with colleagues, fostering a supportive and inclusive work environment.
- Consistent adherence to SRH’s organizational values and mission in daily interactions and decision-making.
- High school diploma or equivalent; additional education or certifications in office administration or related fields are a plus.
- Previous experience in coffee preparation and basic IT troubleshooting is an advantage.
- Experience in customer service or administrative roles, ideally in a professional office environment.
- Excellent communication and interpersonal skills, with the ability to engage professionally with diverse individuals.
- Strong organizational abilities and keen attention to detail, with the capacity to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and other commonly used office software.
- Positive, proactive attitude with enthusiasm for supporting SRH’s mission and values.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Flexibility to adapt to shifting priorities and take on new responsibilities as needed.
- Intermediate proficiency in English, with effective verbal and written communication skills.
