Quality Assurance Officer
Position Circumstances
- Career Category: Manufacturing - Quality Assurance, Manufacturing - Quality Control
- Schedule:Full-time
- Salary: Negotiable
The Quality Assurance Officer supports the Quality team in ensuring all products meet brand standards and compliance requirements across the production lifecycle. The role includes conducting inspections, performing audits, analysing quality issues, and driving corrective actions to improve overall product quality. The Quality Assurance Officer works closely with cross-functional teams and suppliers to ensure timely resolution of quality issues and adherence to Group standards. This role reports directly to the Quality Team Leader.
Duties & Responsibilities:
- Inspection & Quality Control
- Perform Pre-Production Meetings (PPM), inline inspections, and final inspections to ensure compliance with brand quality standards.
- Identify defects, non-conformities, and potential risks throughout production stages.
- Provide accurate and timely feedback to the Quality Team Leader and relevant stakeholders.
- Audit & Compliance
- Conduct follow-up audits on Quality Management Systems (QMS) to ensure compliance with Group standards and procedures.
- Ensure suppliers adhere to required quality processes and compliance expectations.
- Quality Improvement & Problem Solving
- Perform root cause analysis (e.g. 5M1E) to investigate quality issues.
- Develop and implement corrective and preventive action (CAPA) plans to address recurring defects.
- Monitor effectiveness of actions and support continuous improvement initiatives.
- Reporting & Collaboration
- Prepare and submit inspection reports, audit findings, and quality performance updates in accordance with Group requirements.
- Collaborate with Merchandising, Technical, and Production teams to resolve quality issues efficiently.
- Communicate effectively with vendors and factories to ensure alignment on quality standards.
Expected Profile of Candidates
Languages:
- Chinese - Mandarin - Fluent
- Khmer - Fluent
- English - Fluent
Work History:
- Experience in Quality Assurance / Quality Control, preferably in garment manufacturing or sourcing environment for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Diploma or Degree in Textile, Garment, or related field preferred.
- Experience in handling inspections (PPM, inline, final) and audit processes.
- Strong knowledge of quality inspection standards and Quality Management Systems (QMS).
- Proficiency in root cause analysis tools and corrective action planning.
- Fluent in Khmer, English, and Mandarin Chinese (spoken and written).
Soft Skills
- Strong analytical, attention to detail, and problem-solving skills.
- Ability to communicate and collaborate effectively with cross-functional and external stakeholders.
- Self-driven, proactive, and able to work under pressure in a fast-paced environment.
