Property Manager
Position Summary Expectations - Duties, Responsibilities
Department: Property Management
Report to: Business Development & Coordination Manager and Vice President
POSITION OVERVIEW:
The Property Manager will oversee the day-to-day operations, maintenance, and overall management of one of OCIC’s Properties. This includes managing residential and commercial properties for rent/sale, event spaces, and related facilities. The role encompasses maintaining high customer satisfaction, collaborating with various departments, developing policies, ensuring financial efficiency, and training programs to achieve operational excellence.
- Property Management
- Manage the overall operation of properties, including residential units, event spaces, and retail areas, ensuring optimal utilisation and presentation of all spaces.
- Oversee maintenance and repair activities to ensure the facilities are in excellent condition.
- Manage parking facilities, including the basement parking, ensuring smooth operations and safety compliance.
- Conduct regular inspections of properties and facilities to maintain quality standards.
- Manage vendor and contractor relationships for facility services, ensuring cost-effectiveness and high-quality service delivery.
- Ensure public areas, including walkways, landscaping, and shared spaces, are well-maintained and visually appealing to create a welcoming atmosphere for tenants and visitors.
- Customer Satisfaction
- Serve as the primary point of contact for tenants, buyers, and event organizers, ensuring their needs are addressed promptly and professionally.
- Handle complaints and resolve conflicts effectively to maintain a positive customer experience.
- Regularly collect feedback from tenants and stakeholders to improve services and operations.
- Collaboration with Internal Teams
- Work closely with the Leasing and Sales departments to ensure smooth onboarding of tenants and buyers.
- Collaborate with stakeholders across the company to implement new initiatives and address operational challenges.
- Assist the Leasing and Sales teams with property tours, and client relationships to boost occupancy and usage rates.
- Training and Policy Development
- Develop and implement policies, procedures, and guidelines to improve operational efficiency and compliance.
- Design and conduct training programs for staff to enhance their skills and knowledge in property management.
- Ensure compliance with local regulations, safety standards, and company policies.
- Financial Oversight
- Monitor and manage the revenue and expenses of all assigned properties.
- Oversee accounts receivable (AR) and ensure timely clearing of outstanding payments.
- Prepare budgets, financial reports, and forecasts for the properties under management.
- Develop and implement strategies to maximize profitability and minimise costs.
- Local candidate with international experience
- Bachelor’s degree in Property Management, Business Administration, or a related field.
- At least 5 years of experience in property or facility management, with a preference for candidates with experience in mixed-use developments.
- Proven experience in financial management, including budgeting and AR clearing.
- Strong leadership and interpersonal skills.
- Excellent communication and conflict-resolution abilities.
- Proficiency in financial reporting and operational management tools.
- Good understanding of local property laws and regulations in Cambodia.
- Proficiency in English and Khmer.
