Programme Quality and Learning Coordinator
Position Circumstances
- Career Category: Social Work, Monitoring & Evaluation, Analyst / Assessment
- Schedule:Full-time
- Salary: Negotiable
Report to: Programme & Business Development Lead
Duration: Fixed Duration Contract
Role overview:
Under the guidance of the Programme Lead, the Programme Quality and Learning (PQL) Coordinator plays a key role in ensuring the effective implementation of programme quality, monitoring & evaluation (M&E), and learning systems within ActionAid Cambodia and across programme/project areas. The position is responsible for executing M&E and learning functions for the organisation and designated projects. Additionally, the PQL Coordinator provides guidance on system design, offers technical oversight, and coordinates M&E and learning efforts among relevant staff and key partners to ensure the system is implemented effectively.
Duties & Responsibilities:
- Strategy and Plan Development
- Support Programme & Business Development Lead and SMT in facilitating/coordinating Country Strategic Plan (CSP) development, mid-term, and final review processes.
- Support Programme & Business Development Lead in the development of organisational M&E and learning system and tools.
- Strategy Implementation/Delivery
- Support the effective implementation of programme quality, monitoring, evaluation, and learning (MEL) systems across all projects and within ActionAid Cambodia.
- Contribute to the development and implementation of PQL plans and/or M&E frameworks for programmes and projects, ensuring alignment with ALPS guidelines and organisational standards.
- Coordinate regular progress tracking across departments and ensure systems are in place for consistent monitoring and reflection.
- Ensure compliance with SHEA and safeguarding policies throughout all project activities, including implementation by partners and in community settings.
- Support the preparation and dissemination of monitoring reports and share findings with relevant stakeholders.
- Assist in managing external consultants for baseline studies, mid-term evaluations, final evaluations, and organisational research/studies.
- Collaborate with the Programme/Project team and relevant staff to internally conduct baseline studies, evaluations, and project reviews when required.
- Provide technical support to programme teams, child sponsorship staff, and partners in data collection, consolidation, and analysis to measure progress against project objectives.
- Facilitate effective systems for monitoring, review, reflection, and impact assessment to support programme learning.
- Maintain and update accurate project databases and tracking systems, ensuring alignment with M&E and reporting requirements.
- Support the operational planning and coordination of programme quality work in collaboration with other departments.
- Assist in ensuring systems for capturing data and preparing reports following programme monitoring visits are functioning effectively.
- Work closely with project teams to strengthen understanding of project progress, outcomes, and impact, and contribute to learning and reflection processes.
- Reporting
- Support departmental leads in the annual country planning and reporting processes required by ActionAid International.
- Support programme teams on M&E approaches and contribute to the development of progress tracking tools; provide inputs for donor reporting.
- Assist the Programme & Business Development Lead in the development of the Annual Country Report in collaboration with other unit heads and the Communications unit.
- Work with the Communications and Programme teams to document learning and develop impact stories for reports, the AAC website, and social media platforms.
- Provide data support to programme teams for the production of high-quality monthly, quarterly, semi-annual, and annual reports for donors and relevant government agencies, ensuring the inclusion of key achievements, lessons learned, and impact stories.
- Collaborate with Communications, Programme, and Child Sponsorship teams to develop and implement plans for capturing best practices, success stories, and lessons learned for public relations and visibility purposes.
- Review, consolidate, and share programme reports internally and externally to promote shared learning across teams and partners.
- Assist in compiling project-specific reports and reports required by government institutions.
- Business Development
- Ensure timely sharing of up-to-date data and learning with the business development and programme/project unit to support proposal design and development.
- Coordinate with the Business Development unit and the Programme/project unit in designing project M&E frameworks and logframes, including the development of relevant qualitative and quantitative indicators.
- Support the development of M&E plans and related components during the proposal and concept note development stages.
- Support programme teams in uploading and maintaining updated M&E documents and data in the Contract Management System (CMS).
- Capacity Development
- Facilitate the assessment of M&E capacity needs and training for staff and partners on monitoring and evaluation tools, systems, and approaches to effectively track progress and change.
- Support the design and implementation of capacity development plans for partners, covering key M&E components such as data collection methods, analysis tools, and reporting frameworks.
- Facilitate cross-organisational skill-sharing and learning sessions in collaboration with the P&C and programme teams to strengthen M&E knowledge and practices.
- Work with the Communication and other thematic teams in ensuring that campaign activities are well tracked.
- System Development, Update
- Develop a systematic data collection system to capture qualitative and quantitative data for regular reporting on programme and project performances.
- Support in developing data management systems and data compilation related to programme and projects efforts.
- Support in developing data collection tools for the projects.
- Annual budgeting and Planning
- Assist the project team and the PQL coordinator in organizing the capacity building training and workshop.
- Assist the project team and the PQL coordinator in providing on-going coaching to the Partner on the M&E related works.
- Conduct field capacity building support to partners, if necessary.
- Assist in organizing and facilitating various events such as POT meetings, and any learning/sharing platform online and off-line
- Knowledge management
- Provide guidance in managing M&E databases related to programmes and projects, ensuring data accuracy and accessibility.
- Review and validate updated qualitative and quantitative data, including change stories, to support programme learning and reporting.
- Maintain regular communication with partners to keep them informed about AAC’s activities and gather feedback for programme enhancement.
- Promote and monitor the use of programme-related knowledge within ActionAid Cambodia and among its partners to strengthen learning and impact.
- Engagement in Organisational Processes
- Responsible for related programme/event and learning reports including but not limited to proceeding reports of Participatory Reflection and Learning Meeting, Participatory Review and Reflection Process (PRRP), etc.
- Engage in AAC Local Rights Programme (LRP) evaluation process i.e., develop Terms of Reference (ToR), field visits and produce reports, mobilise consultant for evaluation and impact study
- Engage in LRP appraisal process
Expected Profile of Candidates
Languages:
- Khmer - Fluent is required
Qualifications:
- Bachelor's Degree in Social Science/Project Management/Data Management/Statistics or related field
- Master's Degree is preferred
Work History:
- At least of relevant experience prefebably in development sector for 5 years
Skills & Knowledge:
General & Technical Skills
- Training in M&E, research and/or project planning and management. Understanding of Human Rights Based Approach, participatory approaches and methodologies will be an added advantage.
- Highly proficient in data processing software including MS EXCEL, SPSS, and other research/survey online tools is a plus
- Proven practical experience in designing M&E plans, data management and M&E tools from a women’s rights and human rights perspective
- Experiences and knowledge in participatory data collection methodology and tools
- Experiences and knowledge in designing logical framework or proposal development
- Understanding different reports requirement of various institutional donors is preferable
- Good interpersonal skills, facilitation skill including capacity to collaborate and coordinate between different teams to achieve objectives
- Ability to work independently within the context of a larger multi-cultural team
Soft Skills
- Willingness to travel to provinces at some time
- High level of English and of Khmer is required
- Strong inter-personal and representation skills
- Ability to facilitate change in the organisation
- Excellent analytical, oral, and writing skills
- Strong problem solving and organisational skills
- Human Rights Based Approach and Community Organising
- Project management (Assessment, Planning, Financial, Monitoring and Evaluation)
- Be able to network effectively inside and outside of ActionAid Cambodia
- Be creative and innovative
- Risk management and conflict resolution
- Zero tolerance to harassment, child abuse, and any form of suppression and discrimination
- Demonstrates a strong understanding of and commitment to ActionAid’s core values: Mutual respect; Equity and justice; Honesty and transparency; Solidarity with the poor and marginalized; Courage of conviction; Independence and humility
- Gender-sensitive and committed to promoting equality and inclusion in all aspects of work.
