Program Manager
- Career Category: Exec. / Management, Health/Medical
- Schedule:Full-time
- Salary: Negotiable
Reports to: Country Director
Reporting to position: Program Assistant
Staff supervision 1
Travel Expectations: Up to 30%
Function and role
The Program Manager is responsible for managing Seva Foundation Cambodia’s eye health service delivery and system-strengthening work at both national and sub-national levels.
The position leads engagement with provincial referral hospitals for eye health service delivery and with district referral hospitals for Vision Center operations and sustainability. The Program Manager also supports the Country Director in national-level coordination, including engagement with the National Program for Eye Health (NPEH), the School Health Department, and broader eye health sector coordination.
The role combines technical oversight, partner management, and program leadership, with direct accountability to the Country Director. Moreover, special attention should be paid to ensure integration of Gender Equality, Disabilities, and Social Inclusion (GEDSI) principles into all eye health service delivery and program activities to ensure equitable and inclusive outcomes.
- National-Level Coordination and Sector Engagement
- Support the Country Director in engagement and coordination with the National Program for Eye Health (NPEH) and other national stakeholders.
- Participate in national technical working groups, coordination platforms, and sector meetings.
- Contribute to national planning, policy dialogue, and alignment of Seva-supported programs with government strategies, systems strengthening, and priorities.
- Represent Seva in national-level discussions as delegated by the Country Director.
- Eye Health Service Delivery
- Lead Seva’s engagement with provincial referral hospitals on eye health service delivery as per the agreement with Seva.
- Lead Seva’s engagement with School Health Department on school screening and eye health services for students and teachers.
- Lead Seva’s engagement with the University of Health Science on the Optometry training program development and implementation
- Coordinate planning, implementation, and monitoring of hospital-based eye health services.
- Work with hospital leadership and eye unit teams to address service delivery gaps, bottlenecks, and capacity needs.
- Program implementation and coordination with district referral hospitals and Vision Centers
- Lead Seva’s engagement and coordination with district referral hospitals and Vision Centers to ensure affordable, accessible and quality eye care is delivered
- Support establishment, strengthening, and sustainability of Vision Centers.
- Work with hospital management to improve service quality, utilization, cost recovery, and operational efficiency.
- Ensure Vision Centers are effectively linked with outreach, referral hospitals, school screening, and community demand creation activities.
- Budget Oversight and Team Coordination
- Manage and monitor program budgets related to eye health service delivery and Vision Center operations.
- Support accurate planning, fund utilization, and financial accountability.
- Review partner reports and verify outputs against expenditures.
- Coordinate with Senior Account for payment transfer to partners.
- Provide functional supervision and guidance to the Program Assistant.
- Monitoring, Reporting, and Learning
- Collect and compile service delivery reports, data and other information from partners.
- Review and validate service delivery and Vision Center performance, and school screening data.
- Contribute to reports, briefs, and presentations as per programs team’s requirements.
- Support documentation of program results, case studies, and learning.
- Collect partner reports, review and share with Seva staff, providing appropriate feedback to Seva partners on their reports and trends
- Perform other duties consistent with the role.
- Khmer - Fluent
- English - Fluent
- Bachelor's Degree in or master’s degree in public health, health sciences, Medical or clinical degree, or a related field.
- Experience in eye health or health system programs for 3 to 5 years as a minimum
- Demonstrated experience working with public hospitals and government health systems, national and sub-national health partners, and local communities.
- Proficiency in Microsoft Office applications.
- Strong program management, coordination, and leadership skills.
- Excellent communication skills in English and Khmer.
Program Assistant
- Career Category: Social Work, Health/Medical, Assistant, Community Development
- Schedule:Full-time
- Salary: Negotiable
Reports to: Program Manager
Reporting to position: Community Field Workers
Staff supervision 5 field staff
Travel Expectations: Up to 40%
Function and role
The Program Assistant plays a central operational role in Seva Foundation Cambodia’s eye health programs, with primary responsibility for community field operations, outreach screening coordination, day-to-day program support, data collection and monitoring.
The position directly supervises Community Field Workers and ensures that outreach, screening, referral, and follow-up activities are implemented effectively in target provinces. The Program Assistant provides coordinated support to both the Program Manager and Senior Program Manager, enabling smooth implementation, accurate reporting, and strong linkage between community-level work and service delivery.
The role support ensuring the Seva values are communicated and guiding field workers to practice them on the ground. This includes integrating Gender Equality, Disabilities, and Social Inclusion (GEDSI) principles into all outreach activities to ensure equitable and inclusive outcomes.
- Managing Outreach activities to ensure People-centered care (PCC)
- Coordinate and oversee community outreach and screening activities in target provinces.
- Supervise and support Community Field Workers to ensure quality, consistency, and adherence to agreed standards of operations.
- Monitor outreach activities by field workers, provide on-the-job guidance, and resolve operational challenges.
- Support referral coordination between communities, vision centers, and referral hospitals.
- Ensure outreach activities are inclusive and responsive to women, children, elderly people, people with disabilities, and other vulnerable groups.
- Supervision and Support of Community Field Workers
- Provide direct day-to-day supervision of Community Field Workers, including but not limited to; work planning and scheduling, performance monitoring problem-solving and coaching
- Development the performance indicators for Field Workers, conduct the monthly meeting and share the work accomplished in team meeting regularly.
- Facilitate regular check-ins and team meetings with field staff.
- Support training coordination, and capacity-building activities for Community Field Workers.
- Handholding and supportive supervision of community field workers to represent at operational district and provincial technical working groups Monitor inclusivity and access issues during outreach and flag gaps or risks.
- Program Implementation and Operational Support
- Support implementation of program activities across outreach, service delivery, and training components.
- Assist in coordinating field-level inputs required by both the Program Manager and Senior Program Manager.
- Coordinate logistics for field activities, trainings, workshops, and meetings.
- Maintain activity trackers, workplans, and follow-up lists to ensure timely execution.
- Data Collection, Documentation, Monitoring and Reporting
- Collect and compile outreach and screening data from Community Field Workers.
- Maintain accurate databases, trackers, and reporting templates.
- Support in reporting of community outreach, assist in collecting case studies and human-interest stories from the field.
- Ensure timely submission of field data, support in program monitoring and learning.
- Khmer - Fluent
- English - Fluent
- Bachelor's Degree in public health, social sciences, development studies, or a related field.
- Experience in community-based health or development programs for 2 years as a minimum
- Experience supervising or coordinating field staff is strongly preferred.
- Proficiency in Microsoft Office applications.
- Fluency in Khmer and working proficiency in English.
- Strong organizational, coordination, and communication skills.
