Primary Homeroom Teacher (2 Positions)
Position Summary Expectations - Duties, Responsibilities
PRIMARY HOMEROOM TEACHER (Native Speaker)
OFFICE/BRANCH : Academic/ Forest Hill International School
REPORTS TO : Lead Teacher or Head of Subject
SUPERVISES : N/A
POSITION SUMMARY
As a teacher, you will be responsible for cultivating the students’ interest in education and development. Your main responsibilities will include keeping up to date with subject knowledge, identifying students’ needs, evaluating students’ progress, and planning educational activities.
- ESSENTIAL FUNCTIONS
- Plans, prepares and delivers lessons;
- Teaches according to the educational needs, abilities and attainment of the individual pupils and groups of students;
- Assigns work, corrects and marks regularly work carried out by his/her students;
- Assesses, records and reports on the development, progress and attainment and behaviour of his/her students;
- Provides or contributes to oral and written assignments, reports and references relating to individual students or groups of students;
- Participates in arrangements within an agreed national framework for the appraisal of the student’s performance;
- Promotes the general progress and well-being of individual students, groups of students or class/es entrusted to him/her;
- Provides guidance and advice to students on educational and social matters and on their further education and future careers, including information about sources of more expert advice;
- Communicates, consults, and co-operates with other members of the school staff, including those having posts of special responsibility and parents in the interest of pupils;
- Participates during school time in meetings held in the interest of the students;
- Reviews and evaluates his/her methods of teaching and learning and the teaching and learning programme/s within the National Minimum Curriculum;
- Advises and co-operates with the Principal, Head of School, Assistant Head, other teachers and Education Officers in the preparations and development of courses of study, teaching material, teaching programmes, methods of teaching and assessment and pastoral care arrangements;
- Participates in further personal training and professional development as a teacher, including the attendance to in-service education and training courses prescribed by the management and agreed upon with the relevant trade union;
- Maintains good order and discipline among pupils and safeguards their health and safety at any time and place when students are under his/her care;
- Participates in staff, group or other meetings for the better organisation and administration of the school, or related to the school curriculum or pastoral care arrangements;
- Contributes to the professional development of new teachers and student teachers according to arrangements agreed upon with the School Principal;
- Provides the necessary information and advice and makes the necessary requisitions and arrangements in connection with the teaching of the subject/s assigned to him/her;
- Ensures the safe custody of equipment normally used by him/her during lessons and sees to its regular servicing and maintenance;
- Attends school assemblies;
- Registers the attendance of students under his/her care;
- Shares in any possible and reasonable way in the proper management, organisation, order, and discipline of the school;
Secondary English Teacher (1 Position)
Position Summary Expectations - Duties, Responsibilities
SECONDARY ENGLISH TEACHER (Native Speaker)
OFFICE/BRANCH : Academic/ Forest Hill International School
REPORTS TO : Lead Teacher or Head of Subject
SUPERVISES : N/A
POSITION SUMMARY
As a teacher, you will be responsible for cultivating the students’ interest in education and development. Your main responsibilities will include keeping up to date with subject knowledge, identifying students’ needs, evaluating students’ progress, and planning educational activities.
- ESSENTIAL FUNCTIONS
- Plans, prepares and delivers lessons;
- Teaches according to the educational needs, abilities and attainment of the individual pupils and groups of students;
- Assigns work, corrects and marks regularly work carried out by his/her students;
- Assesses, records and reports on the development, progress and attainment and behaviour of his/her students;
- Provides or contributes to oral and written assignments, reports and references relating to individual students or groups of students;
- Participates in arrangements within an agreed national framework for the appraisal of the student’s performance;
- Promotes the general progress and well-being of individual students, groups of students or class/es entrusted to him/her;
- Provides guidance and advice to students on educational and social matters and on their further education and future careers, including information about sources of more expert advice;
- Communicates, consults, and co-operates with other members of the school staff, including those having posts of special responsibility and parents in the interest of pupils;
- Participates during school time in meetings held in the interest of the students;
- Reviews and evaluates his/her methods of teaching and learning and the teaching and learning programme/s within the National Minimum Curriculum;
- Advises and co-operates with the Principal, Head of School, Assistant Head, other teachers and Education Officers in the preparations and development of courses of study, teaching material, teaching programmes, methods of teaching and assessment and pastoral care arrangements;
- Participates in further personal training and professional development as a teacher, including the attendance to in-service education and training courses prescribed by the management and agreed upon with the relevant trade union;
- Maintains good order and discipline among pupils and safeguards their health and safety at any time and place when students are under his/her care;
- Participates in staff, group or other meetings for the better organisation and administration of the school, or related to the school curriculum or pastoral care arrangements;
- Contributes to the professional development of new teachers and student teachers according to arrangements agreed upon with the School Principal;
- Provides the necessary information and advice and makes the necessary requisitions and arrangements in connection with the teaching of the subject/s assigned to him/her;
- Ensures the safe custody of equipment normally used by him/her during lessons and sees to its regular servicing and maintenance;
- Attends school assemblies;
- Registers the attendance of students under his/her care;
- Shares in any possible and reasonable way in the proper management, organisation, order, and discipline of the school;
- HIGHEST PRIORITY
- Respects and abides by Forest Hill International School vision, mission, goals and all policies, guideline, and quality management systems;
- Coordinates all daily class operation within the school;
- Follows and handles all issues related to students for the school;
- Coordinates and suggests recommendations for school;
- Provides information about students to the teachers and Vice-Principal;
- Handles hospitality work for Forest Hill;
- EXPECTED OUTCOMES
- Develop and deliver engaging lesson plans that meet diverse student needs and foster a stimulating learning environment.
- Regularly assess student progress, providing constructive feedback and maintaining clear communication with parents and staff.
- Create a safe and inclusive classroom atmosphere, implementing effective management strategies to encourage participation.
- Collaborate with colleagues and engage in professional development to enhance teaching skills and support school improvement.
- Contribute to curriculum development and adapt teaching methods based on assessment feedback to meet student needs.
- Uphold school values and ensure student health and safety, fostering a positive and productive learning environment.
- Education Background
- Bachelor’s Degree in teaching or relevant fields;
- Work Experience
- Minimum of one-year experience in teaching;
- Computer knowledge (Ms. Office, internet & email, & Ms. Project);
- Language
- Good English Proficiency;
- Technical Competencies and Skills
- High level of diplomacy & confidentiality required;
- Understand that becoming a teacher assistant is far from being a menial supportive staff job, they are vital elements in the field of education;
- Individuals should demonstrate a high level of knowledge in a specific subject area related to children;
- Leadership and Communication Skills/Personality Qualities
- Strong organizational, communication, report writing, decision-making, conflict solving, & facilitating skills, & good interpersonal skills;
- Demonstrates ability to work independently, trustworthily, & collaboratively;
- Being able to quickly solve the issue is required.
- Corporate Competencies
- Strong commitment to Westline Education Group’s Mission, Vision and Values;
- Respects and abides by WEG’s management policies, academic regulations, policies and procedures and guideline;
- Sensitivity and adaptability towards culture, gender, religion, race, nationality, and age.
Customer Service Representative (1 Position)
Position Summary Expectations - Duties, Responsibilities
CUSTOMER SERVICE REPRESENTATIVE (LOCAL)
OFFICE/BRANCH : Administration/ Forest Hill International School
REPORTS TO : Head of Customer Service
SUPERVISES : None
POSITION SUMMARY
The Customer Service Representative is responsible for providing exceptional service to students, parents, and community members, ensuring their inquiries and concerns are addressed promptly and effectively. This role involves managing communications, fostering positive relationships, and enhancing the overall school experience through excellent customer service.
- Customer Support
- Serve as the primary point of contact for students and parents regarding inquiries about school programs, policies, admissions, and events.
- Respond to phone calls, emails, and in-person inquiries in a courteous and timely manner, providing accurate information and solutions.
- Assist with resolving complaints or issues, escalating as necessary to the appropriate staff or department.
- Communication and Engagement
- Foster positive relationships with students, parents, and community members, promoting a welcoming and supportive environment.
- Maintain clear and professional communication channels with all stakeholders, ensuring timely dissemination of information about school activities.
- Coordinate and promote school events, initiatives, and programs to ensure community engagement and participation.
- Administrative Support
- Assist with managing school databases related to student information, inquiries, and services.
- Support enrollment and registration processes, ensuring all relevant documentation is accurate and up-to-date.
- Help maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.
- Problem Solving
- Collaborate with faculty and staff to address specific concerns raised by parents and students, facilitating effective solutions.
- Utilize problem-solving skills to provide appropriate resolutions to issues related to school services and operations.
- Gather and document feedback from stakeholders to help improve services and processes within the school.
- Team Collaboration
- Work closely with other administrative staff to enhance operational efficiency and support the school's mission and objectives.
- Participate in staff meetings and contribute to discussions regarding customer service improvements and school initiatives.
- Assist in training new staff on customer service protocols and practices.
- Professional Development
- Engage in continuous professional development opportunities to enhance customer service skills and knowledge.
- Stay informed about trends in educational customer service and best practices to continually improve service quality.
- Community Outreach
- Support initiatives that promote the school within the community and improve its visibility and reputation.
- Build and maintain relationships with local organizations, businesses, and community leaders to enhance collaborative efforts.
- DECISION-MAKING AUTHORITIES
- Handle customer inquiries and complaints independently, making decisions within established guidelines to ensure customer satisfaction.
- Collaborate with administrative staff to develop policies and procedures related to customer service operations.
- EXPECTED OUTCOMES
- Provide exceptional support as the primary contact for students and parents, addressing inquiries promptly to ensure high satisfaction.
- Foster positive relationships and maintain clear communication with stakeholders about school activities and events.
- Assist in managing student information databases and support enrollment processes for a smooth onboarding experience.
- Collaborate with faculty to resolve concerns and utilize problem-solving skills to enhance customer satisfaction.
- Engage in professional development to improve customer service skills and support community outreach initiatives.
- Maintain accurate records of interactions and uphold the values and policies of Westline Education Group in all activities.
- Education Background
- Bachelor’s Degree in Business Administration, Communications, Education, or a related field is preferred;
- Relevant customer service training or certifications are a plus.
- Work Experience
- At least two years of experience in a customer service role, preferably within an educational or administrative setting.
- Experience in handling customer relations and problem resolution is advantageous.
- Language Skills
- Excellent proficiency in English, both written and spoken; additional language skills are an advantage.
- Technical Competencies and Skills
- Proficient in using customer service software, databases, and standard office applications (e.g., Microsoft Office Suite).
- Strong organizational skills with the ability to handle multiple tasks efficiently.
- Excellent verbal and written communication skills.
- Interpersonal Skills
- Ability to build rapport and maintain positive relationships with students, parents, and colleagues.
- Demonstrated patience, empathy, and active listening skills to address concerns effectively.
- Corporate Competencies
- Commitment to Westline Education Group’s Mission, Vision, and Values.
- Respect for diverse perspectives and cultural sensitivities within the school community.
- Adherence to WEG’s policies, academic regulations, and ethical standards.
