Business Intelligent Unit Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Develop and implement Business Intelligence strategies and solutions to be aligned with company’s goals.
- Oversee the design and maintenance of data warehousing systems.
- Collaborate with departments such as Credit, Digital Development, Business, Digital Banking, and Deposit to identify and track key business metrics.
- Design, build, and manage data visualization dashboards and reports using tools such as Power BI, or similar platforms.
- Stay informed about trends and technological advancements in the banking and finance industry.
- Develop and maintain documentation for BI processes and systems.
- Drive continuous improvement in data quality and data analytics processes.
- Ensure compliance with data governance and security policies.
- Collaborate with IT to ensure proper integration of BI systems.
- Manage the integration of various data into the BI platform.
- Conduct data analysis to identify trends and insights.
- Present insights and reports to management and leadership teams, helping them make data-driven decisions.
- Support ad-hoc reporting and analysis requests
- Provide training to end-users on BI tools and data interpretation.
- Perform other related duties as assigned by the supervisor.
- Bachelor’s degree in data science, Computer Science, Information Technology, Business Administration, or related field.
- Proven technical skills (e.g., SQL, Python, data visualization, etc.).
- Preferred certifications is a plus point (e.g., Certified Business Intelligence Professional (CBIP), Microsoft Certified: Data Analyst Associate).
- Preferred soft skills such as adaptability or strategic thinking is a plus point.
- Minimum 5 years of experience in business intelligence or data analytics with microfinances or banks.
- Well-rounded understanding about microfinance and banking operations.
- Expertise in BI tools such as Power BI or similar.
- Strong analytical and problem-solving skills.
- Knowledge of data warehousing, and data modeling.
- Excellent communication and presentation skills, with the ability to explain complex data insights to non-technical stakeholders.
- Leadership and team management skills, with a focus on fostering collaboration and innovation.
Regional Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
The position is for Siem Reap Region
Location: Head Office
- Ensure Disbursements by products/Portfolio/# of clients/Net Profit/PAR/ Asset backed product/Productivity per CO/write off collection/key ratios achieved as per BP.
- Monitor and verify the list of potential customers from each branches and strategizing with Deposit Department to mobilize the deposit balance.
- Ensure that digital products have been in sales well.
- Ensure the good repayment rate of loans.
- Follow up all product performance of each branch to make sure it is growing as the set plan.
- Initiating/ guiding business strategies to branches under his supervision to achieve higher results.
- Build relationship/partnership with Merchants, authorities, and other parties to improve the business’s opportunities.
- Survey competitor products and services; and find strategies to deal with them.
- Identify the barriers and reason why each product cannot be performed better than its actual performance.
- Regularly visit branches under supervision to identify the weaknesses, improve the weaknesses and strongly support them.
- Report to management all the issues related to business operation in the areas.
- Conduct regular meetings with branches to review their performance and take corrective actions.
- Conduct market spot check to ensure that each branch can maintain good relationship with merchants, appropriate branding display at merchant shop and good customer service management.
- Identify potential market and/or customer segment and advise to management for finding strategy to grab the market opportunities.
- Strengthening the staff capacity on internal control.
- Strengthen branches to strictly follow credit policies and procedures.
- Review staffing plan and encourage branches to closely cooperate with HR in staff recruitment.
- Perform other tasks which assigned by Head of Business Department.
- BA/MBA in Marketing, Finance and Banking, Management or equivalence.
- Minimum of 05-year field experiences a branch manager.
- Understanding how to use financial and operational tools such as Field Visit Report (FVR), Loan Provision Report, Monthly Operation performance in making decisions is highly preferred.
- Working knowledge of local and international laws and regulations - banking and finance, obligation and contracts, etc.
- Knowledge of administrative and accounting procedures and systems such as word processing, managing files and record, designing forms, and other office procedure and terminology.
- Good commitment and hard-working.
Senior Research Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
- Conduct market demand survey to keep track of the market trends on financial products.
- Conduct marketing research studies and analyze findings.
- Conduct feasibility studies on new products and services opportunities.
- Conduct monitoring and evaluation on financial services and related projects.
- Conduct microfinance environmental analysis and competition analysis.
- Develop research proposal.
- Write research reports focus mainly on finding and present result to the management.
- Assist management in develop and update market research manual.
- Assist in business analysis by using Power BI tool.
- Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
- Perform other tasks assigned by management.
- Bachelor’s Degree in Marketing, Management, Social Science or equivalent.
- 02 year-experiences in research (field research, data collection, analysis), preferably with financial industry.
- Interviewing skills and capacity to carry out research.
- High motivation, initiative, willing, and able to travel to field.
- Good problem solving and analysis skills.
- Good computer literacy (Ms. Office, SPSS, Power BI, Google Form, Microsoft Form, and relevant applications)
- Good command in English is preferred.
- Ability to work independently.
- Hard-working and able to work under pressure.
Internal Auditor (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Perform regular branches and head office audit.
- Prepare audit report indicating the findings and recommendations for supervisor’s review.
- Evaluate the effectiveness and efficiency of internal control system, risk impact and recommend improvement.
- Conduct compliance check to ensure internal policies and law and regulation are fully complied.
- Ensure accurate and sufficient documentation exists for supervisor review.
- Perform preliminary data analysis and provide ideas on the result of the data analysis.
- Conduct audit follow up.
- Ensure assigned tasks are completed within budgeted time for every audit.
- Perform other tasks assigned by manager.
- Bachelor’s Degree in accounting and related field is required.
- At least 1 year of audit experience or 2 years work MFIs/bank experience is priority.
- Knowledgeable in MS Word, MS excel and power point.
- Understanding of accounting and MFIs/Bank operation.
- High level of written and oral communication skill.
- Honesty, accountability hard working and commitment.
- Ability to work independently, safeguard confidential information and great attention to detail to meet the deadline.
- Creative skill, strong problem solving and sound judgment and good decision making.
- Willing to learn new things and adapt to new working environment.
Data Engineer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Design, develop, and maintain robust data pipelines and ETL processes.
- Collaborate with data scientists, analysts, and stakeholders to ensure data accuracy and accessibility.
- Build scalable data architectures for real-time and batch processing.
- Optimize database performance and troubleshoot issues in data workflows.
- Implement data governance and security best practices.
- Monitor and maintain data integrity and consistency across systems.
- Integrate data from various sources including APIs, third-party services, and cloud platforms.
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
- Work with stakeholders including management, Product committee, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Perform other duties as assigned by supervisor.
- Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field.
- Proven experience with SQL and relational databases (e.g., PostgreSQL, MySQL).
- Strong proficiency in programming languages like Python, Java, or Scala.
- Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud).
- Familiarity with big data technologies (e.g., Spark, Hadoop, Kafka).
- Knowledge of data warehousing solutions (e.g., Snowflake, Redshift, BigQuery).
- Strong problem-solving and communication skills.
- Strong analytic skills related to working with unstructured datasets.
HR Intern-Recruitment (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assist to support the recruitment and selection processes.
- Assist to support the career events conducted in PP and provinces.
- Assist to support in completing candidates’ documents.
- Support in pooling candidates for various vacancies.
- Perform other tasks assigned by managers.
- Under graduate/graduate of any related fields
- Knowledge of recruitment and selection.
- Good English and be flexible.
- Honesty, willing to learn, hard-working, fast learner, team player, and open-minded and
- Good communication and inter-personal skills.
Digital Banking Development Intern (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assist to conduct survey and desk research on competitor’s products and services.
- Assist to conduct the UAT on digital products/services.
- Call to Interview merchant after registering by branches.
- Review iPay registration information submitted by iPay users.
- Review Digital Saving account opening through iPay users.
- Daily operational support such as on iPay issue, Merchant issue, KHQR Code printing issue, ATM issue, …, etc.
- Verify all the ATM Card application form submitted by branches.
- Package PIN mailer and delivery to branches.
- Follow up branch to make sure that the card and PIN mailer have been received.
- Responsible on departmental admin tasks such as stock control, filing document, …, etc.
- Perform other tasks assigned by managers.
- Bachelor’s Degree in Finance and Banking, Economics or related fields or fresh graduate or bachelor’s degree candidates.
- Knowledge in digital products/services.
- Ability to work under pressure.
- Good computer literacy (MS. Office).
- Be able to write and speak English.
- Fast learner
- Be honest, high commitment and good team work spirit.
