Assistant Director of Sales & Marketing, Food and Beverage Captain, Food & Beverage Attendant, and Guest Experience Attendant

with Song Saa Private island
Job Announcement

BTDC-ID: 33039
Closing Date:
 

Announcement Positions

Assistant Director of Sales & MarketingFood and Beverage CaptainFood & Beverage AttendantGuest Experience Attendant

Announcement Description

Song Saa Private Island is Cambodia’s first private island resort, setting new benchmarks for luxury and sustainability. This award-winning five-star property has 24 luxurious villas built with sustainable materials and the most profound respect for the environment.

Announcement Positions

Assistant Director of Sales & Marketing Apply Now

  • Category: Assistant, Sales / Marketing, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

JOB BRIEF

Song Saa Private Island is seeking a skilled, motivated and multi-lingual Assistant Director of Sales & Marketing to join the Phnom Penh office.

Duties
  • Proactively prospecting new accounts and partnerships for Song Saa, following the sales process through to conversion into ‘producing’ accounts.
  • Coordinating the activities of the sales with Island team.
  • Manage key accounts/key prospects to ensure maximum yield in line with budgetary objectives.
  • Attend international trade fairs, ensuring the Song Saa brand is promoted and appropriate networking is initiated.
  • To arrange and manage familiarization trips as and when necessary.
  • Develop and design attractive offers and packages for guests and travel agents.
  • Monitor and analyse sales results.
  • Ensure accurate and effect communication with the reservation and marketing teams.
  • Drive total hotel revenue and take ownership for the achievement of budgeted revenue streams.
  • Understand the competitive luxury property landscape and feeder market dynamics and changing customer needs.
  • Ensure sales related activities support customer satisfaction, retention and new business development goals.
  • Developing and managing PR and digital marketing strategies for Song Saa.
  • Design and implementation of the quarterly and annual sales plans.
  • Lead the global contracting process with all travel partners.
  • Develop departmental SOPs and conduct various sales related training with the team.
Requirements
  • Minimum of 5 years’ experience in Sales and 2 years in a similar role or as an Asst. Director of Sales & Marketing selling resorts in Asia Pacific.
  • Deep knowledge of UK and European travel trade and the regional travel markets.
  • Proven leadership and team working skills.
  • Excellent grooming standards.
  • Excellent presentation skills and the ability to persuade and influence.
  • Excellent administrative and organizational skills.
  • Extensive knowledge of revenue management.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
  • Excellent working knowledge of Opera imperative.
  • High degree of proficiency in written and spoken English.
 

Food and Beverage Captain Apply Now

  • Category: Service & Hospitality
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • General:
  • To uphold the company beliefs and Brand DNA at all times
  • To understand STANDARDS as set by Song Saa and to maintain them as documented
  • Oversee and direct Basic Mise en Place for the F&B outlets
  • All food handlers must follow best practice when handling food - to stop contamination / illness
  • Relieve other positions if needed
  • Will be required to work in all bars and restaurant when necessary
  • To learn and apply all basic principles of drinks service and food service
  • Ensure all operating procedures and high standards are maintained at all times
  • To arrive at work on time, as per your roster, and remain at work until service for your shift that day is completed
  • To assist in making the F&B department a profitable operation
  • To lead in the department and outlet until the work is complete and also if the required/delegated work has not been achieved
  • Proper handling and maintaining of all equipment within the bar and restaurant, thus ensuring the proper up keep of all equipment and the prevention of damage and loss of property
  • To oversee and direct the rotation of all perishables on a daily basis, making sure that all mise en place are properly labeled, cleaned and stored. Thus reducing wastage to a minimum
  • To ask the F&B Manager for extra information and training at all times
  • To assist in staff development and training
  • You will be required to carry out extra duties from time to time within the Food & Beverage framework
  • To attend all Food & Beverage and staff meetings
  • To ensure the absolute highest standards of cleanliness are maintained in all food and beverage areas and to ensure that all necessary cleaning equipment and products are available in all areas
  • Food Service work should be done to the highest quality and standard of the resort and the guests’ expectations
  • Restaurant service, handling and production should be done to the highest standards, thus creating a consistently high quality of standards
  • Ensure that the reputation and image of the food outlets in the resort be sustained and improved all the time
  • Carry out other requests that might be asked of you from time to time
  • Maintain an excellent reputation in the eyes of the guest, management and staff
  • To contribute to a content, challenged and stable team
  • When not required in above duties to assist Food & Beverage department as and where needed
  • In all food service areas, the highest standards, professionalism & a level of consistency that ensures that Song Saa Private Island’s reputation and for what it stands for is upheld at all times
  • A streamlined, efficient operation that contributes to the profitability of Song Saa
  • Administration
  • Undertake all office duties as required by the management team including, but not limited to, daily menu checking and printing, completion of breakage reports, assistance with rostering, sending of any essential emails, inventory, ordering items through purchasing system etc
  • Assist with the following up on delivery of purchased items by checking on regular basis with the finance team
  • Checking with the kitchen team daily about non-available items, menu ingredients and also ensuring that all guest dietary requirements are understood
  • Team & Team Development
  • Ensure that all food and beverage team members have access to all relevant training materials at all times
  • Have a commitment to the continued development of all food and beverage team members
  • Ensure that all team members are scheduled for any relevant internal and external training sessions
  • Identify training needs of individual team members and ensure that proper training plans are in place to address these needs
  • Assist with the maintaining of accurate training records to ensure that team member’s training attendance is properly recorded
  • Understands and takes into account the global nature of our business; is adept at working within a multicultural environment and is always respectful of cultural differences, both with other team members and with guests
  • Finance
  • Ensure proper stock control measures are in place in all areas of the food and beverage operation
  • Manage all departmental costs and try to find innovative ways to reduce overall costs at all times
  • Communication & Team Recognition
  • Attend all relevant daily, weekly and monthly meetings
  • Organize daily meetings / briefings within your outlet to ensure that all employees are kept up to date with all relevant information
  • Communicate to others clearly & always follow the correct lines of communication
  • Communicate with Restaurant Manager and EAM F+B to discuss department / property related issues that need attention and action.
  • Communicate and ask for assistance from the management team when faced with a difficult problem or situation that you have not experienced before
  • Be available for your team and be ready to coach, train & advise them
  • Show passion and sincerity through your verbal and non-verbal communication, you are a Song Saa brand Ambassador
  • Be open to receive feedback and provide constructive feedback to others focusing on facts and not personal opinion
  • Follow all rules relating to confidentiality of property and company information and do not share information with inappropriate people
  • Training & Development
  • Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing support
  • Develop the potential of others through coaching and training that is tailored specifically to Song Saa
  • Conduct training sessions as required either alone or under the supervision of the management team
  • Always be available for one to one mentoring and coaching sessions with the food and beverage team
  • Always motivated to develop yourself by attending all relevant training sessions and seeking new ways to increase your knowledge
 

Food & Beverage Attendant Apply Now

  • Category: Service & Hospitality
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
  • Serving food and beverages to guests in the assigned outlet ensuring that the highest standards are established and maintained.
  • Ensuring guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
  • Undertaking table service and service preparation within a specified F&B outlet.
  • Identifying potential problems and ask for assistance before breakdown occurs.
  • Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
Requirements
  • Qualification & Experiences:
  • Minimum 2 years’ experience at a similar position in a luxury hotel/resort.
  • Knowledge of Food and Beverage products, menus and standards of service.
  • Excellent English communication skills
  • Able to live in a remote location and appreciation for island lifestyle.
  • Knowledge & Competencies
  • Highly motivated and good interpersonal skills
  • Easily adapt to unpredictable events and work under pressure
  • Pro-active and reliable
  • Customer Focus
  • Team Work
 

Guest Experience Attendant Apply Now

  • Category: Hotel/Restaurant, Service & Hospitality
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
  • Maintain a high level of knowledge about Song Saa Private Island facilities, guest experiences and services. To be prepared to answer any guest enquiries and questions.
  • A constant source of information offering their assistance to all guests and colleagues.
  • Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay. Overseeing daily guest communication.
  • Preparing the guest personalized itinerary.
  • Servicing all guest requirements and be a source of information on guest activities, experiences and food & beverage.
  • Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
  • Resolving guest complaints to the guest’s satisfaction within your level of authority, ensuring these issues are feedback to the staff to ensure that these incidents aren’t repeated
  • Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
Requirements
  • Qualification & Experiences:
  • A minimum of 2 year’s experience in a similar role in a 5star luxury hotel/resort environment.
  • Strong problem solving skills, ability to handle difficult situations and guests.
  • Excellent English communication and interpersonal skills.
  • Able to live in a remote location and appreciation for island lifestyle.
  • Is able to work in any given shifts.
  • Ability to work in a remote location of island life
  • Knowledge & Competencies
  • Highly motivated and good interpersonal skills
  • Easily adapt to unpredictable events and work under pressure
  • Ability to remain calm during challenging situations.
  • Pro-active and reliable
  • Customer Focus
  • Team Work
 

How to Apply

Interested applicants who meet these criteria should submit their CVs to email provided in the contact details.

Due to the nature of the position and the expected response we will only be able to respond to shortlisted candidates.

 

Contact Details

Contact Name
  •  Songsaa Private island
 
Email
 
Website