Butler
Position Summary Expectations - Duties, Responsibilities
We are currently seeking an experienced BUTLER to join our dynamic crew onboard the Scenic Spirit. This is a full-time position requiring work and residence on either ship along the Mekong River. The role involves being part of a rotational leave schedule.
Benefits:
- Full-time employment contract with competitive net salary, aligned with current local industry standards.
- Fixed monthly gratuities.
- Comprehensive social welfare and insurance coverage.
- Onboard food, beverage, and accommodation provided.
- Uniforms supplied.
- The employee's standard working hours will be determined by the roster set by the Head of Department and approved by HR. This schedule operates on the basis of a rotation of seven (7) weeks onboard the ship, followed by one (1) week off the ship, which becomes applicable after completing the probationary period.
- Providing personalized and attentive service to VIP guests in suits or higher-end staterooms.
- Unpacking or packing guest luggage, setting up room, and ensuring guests have a comfortable and luxurious experience throughout the journey.
- Serving in-suit meals or beverages upon request.
- Coordinating dining experiences, including private dining on balconies, or special occasions.
- Assisting guests in booking and preparing for shore excursions, providing recommendations, and helping with any special requirements.
- Acting as personal concierge, making reservations, arranging transportation, or securing special experiences at various ports of call.
- Managing specific guest requests such as dietary needs, event planning, and spa booking.
- Overseeing room cleanliness and ensuring rooms are always in immaculate condition.
- Offering top-level service such as priority boarding and disembarkation, welcome drinks, and managing and special travel arrangements.
- Maintaining strict confidentiality with guest preferences and interactions, ensuring that VIP guests receive high-end, personalized service without intrusion.
- Keeping guests informed of daily activities, ship events, and other relevant information while providing a seamless communication channel between the guest and ship’s services.
- Experience as a butler in a cruise ship environment, or in a five-star hotel.
- Background in hospitality, particularly in five-star service or high-end cruise service.
- Exceptional interpersonal and communication skills.
- Ability to anticipate guest needs and provide personalized service.
- Ability to work effectively under pressure and within a confined living environment.
- Fluency in spoken English is essential, with good written English skills. English must be always spoken while on duty.
- Keen eye for details and high standards in maintaining luxury accommodations and guest preferences.
- Capable in handling multiple tasks in a confined environment.
- Ability to work long hours often standing and move around the ship.
- Ability to work well with other crewmembers.
- A willingness to learn, follow instructions, and contribute positively as part of a team.
- An outgoing and positive personality.
- Basic first aid and knowledge of safety procedures on board the ship.
Housekeeping Attendant
Position Summary Expectations - Duties, Responsibilities
Housekeeping Attendant - Scenic Luxury Cruises & Tours
We are currently seeking an experienced Housekeeping Attendant to join our dynamic crew onboard the Scenic Spirit. This is a full-time position requiring work and residence on either ship along the Mekong River. The role involves being part of a rotational leave schedule.
Position Summary:
As a Housekeeping Attendant, you will play a vital role in creating a clean, welcoming, and comfortable environment for our guests. You’ll maintain the highest standards of cleanliness and service in guest cabins, public areas, and other shipboard spaces, ensuring an unforgettable experience for all onboard.
Benefits:
- Full-time employment contract with competitive net salary, aligned with current local industry standards.
- Fixed monthly gratuities.
- Comprehensive social welfare and insurance coverage.
- Onboard food, beverage, and accommodation provided.
- Uniforms supplied.
- The employee's standard working hours will be determined by the roster set by the Head of Department and approved by HR. This schedule operates on the basis of a rotation of seven (7) weeks onboard the ship, followed by one (1) week off the ship, which becomes applicable after completing the probationary period.
- Clean and maintain guest cabins, including beds, bathrooms, and furnishings, following standard operating procedures.
- Ensure public areas, hallways, and other ship facilities are spotless and presentable.
- Replenish supplies and amenities as needed, adhering to inventory controls.
- Report maintenance issues or damages promptly.
- Interact professionally and courteously with guests, addressing inquiries and requests with efficiency.
- Adhere to health, safety, and sanitation standards.
- Collaborate with other departments to ensure seamless service delivery.
- Previous experience in housekeeping, preferably in hospitality or cruise ship operation.
- Fundamental English communication skills and requires speaking English during work hours.
- Ability to work effectively under pressure and within a confined living environment.
- Ability to work long hours often standing and move around the ship.
- Ability to work well with other crewmembers.
- A willingness to learn, follow instructions, and contribute positively as part of a team.
- An outgoing and positive personality and healthy.
- Basic first aid and knowledge of safety procedures on board the ship.
F&B Attendant
Position Summary Expectations - Duties, Responsibilities
We are currently seeking an experienced F&B Attendant to join our dynamic crew onboard the Scenic Spirit. This is a full-time position requiring work and residence on either ship along the Mekong River. The role involves being part of a rotational leave schedule.
Benefits:
- Full-time employment contract with competitive net salary, aligned with current local industry standards.
- Fixed monthly gratuities.
- Comprehensive social welfare and insurance coverage.
- Onboard food, beverage, and accommodation provided.
- Uniforms supplied.
- The employee's standard working hours will be determined by the roster set by the Head of Department and approved by HR. This schedule operates on the basis of a rotational leave arrangements, which becomes applicable after completing the probationary period.
- Greet and serve guests in a professional and friendly manner.
- Ensure a seamless dining and beverage experience by taking orders and delivering items efficiently.
- Maintain cleanliness and organization in service areas.
- Assist in setting up and breaking down service stations as required.
- Adhere to safety and hygiene standards at all times.
- Handle guest inquiries, special requests, and feedback with a positive attitude.
- Previous experience in food and beverage service; bar experience preferred.
- Excellent communication and interpersonal skills.
- Strong ability to multitask and work in a high-energy, team-oriented environment.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A passion for providing top-notch guest experiences.
- Ability to work long hours often standing and move around the ship.
- Ability to work well with other crewmembers.
- A willingness to learn, follow instructions, and contribute positively as part of a team.
- An outgoing and positive personality.
- Basic first aid and knowledge of safety procedures on board the ship.
