Executive Assistant, Software Customer Service, and IT-NOC with Techbodia Co., Ltd.

BTDC-ID: 32587

Closing Date: 01-Jan-2025

Executive Assistant Software Customer Service IT-NOC

Contact Name

Techbodia Co., Ltd.

Phone

010 919 651

Email

info.hr@techbodia.com

Website

https://www.techbodia.com/

Announcement Description

We are now looking for qualified candidate to fulfill the position below:

Executive Assistant Apply Now

Category: Assistant, Admin / Supervisory
Type : Job Opportunity
Location: Phnom Penh
Schedule: Full-time
Salary: $300 - $1000

Company benefit:

Saturday and Sunday are off
Offer Lunch
10 paid sick leave
12 paid annual leave
Performance-based bonus twice a year

Duties

Product Department Operations:
Provide essential support to the product department to ensure smooth and efficient operations.
Assist in coordinating and streamlining departmental tasks, ensuring that all processes run effectively.
Respond promptly (within 15 minutes) to information requests from internal teams, especially the product department, to facilitate quick decision-making and problem-solving.
Take on a variety of tasks and responsibilities as needed to ensure the product department functions seamlessly.
Information Management:
Collect, organize, and maintain accurate documentation from third-party providers, including updates on API documents, product launches, and promotions.
Develop and maintain a comprehensive knowledge base to ensure all teams have access to up-to-date and relevant information.
Document and share insights and information within the organization to enhance team knowledge and efficiency.
Cross-Functional Collaboration:
Collaborate with other departments such as engineering and sales to align efforts and provide the best possible service to customers.
Facilitate clear and effective communication across teams, ensuring that all relevant information is shared and understood.
Communication and Liaison:
Serve as a primary communication liaison between the company and third-party providers, ensuring timely and accurate exchange of information.
Escalate urgent issues from third-party communication channels to the Product Team's Product Owner, ensuring rapid response and resolution.
Process Improvement:
Regularly inspect and adapt workflows and problem-solving processes to enhance efficiency within the product department and across related teams.
Proactively identify areas for improvement in communication, information management, and operational processes, and implement changes as needed.
Departmental Support:
Take on any tasks that contribute to the smooth and efficient operation of the product department. This could include, but is not limited to, arranging meetings, handling administrative tasks, or coordinating with other teams to ensure that departmental objectives are met.

Requirements

Able to communicate in English.
Excellent communication skills, both written and verbal.
Strong organizational skills with attention to detail.
Ability to work under pressure and manage multiple tasks simultaneously.
Flexibility to adapt to different departmental needs and tasks.
A proactive mindset with a focus on continuous improvement and adaptability.
Computer literate Microsoft word, Excel, PowerPoint.

Software Customer Service Apply Now

Category: Customer Service/Support
Type : Job Opportunity
Location: Phnom Penh
Schedule: Full-time
Salary: $300 - $1000

Job Benefits

Compensation leaves for Saturday, Sunday, and Cambodian Public Holiday.
Annual Leave (Subject to company policy).
Monthly full-attendance bonus $25. (After pass the probation)
Morning Shift (06:00 ~ 15:00): Free Lunch between Monday and Friday.
Afternoon Shift (14:00 ~ 23:00): $50 shift subsidy and $70 food subsidy
Midnight Shift (22:00 ~ 07:00): $80 shift subsidy and $70 food subsidy
Flexible, professional, and international working style and environment at international standard and technology for international business and market.
Performance-based bonus twice a year

Duties

Customer Support: Respond to customer inquiries and provide guidance on how to use the system/application. This might involve guiding a user through a complex feature.
Issue Resolution: Assist customers in troubleshooting issues they encounter while using the system. This might involve walking the customer through a series of steps to solve a problem, or it might involve escalating a more complex issue to a higher level of support or the development team.
Feedback Collection: Collect and categorize feedback from customers. This could be feedback about potential bugs, feature requests, user interface improvements, etc. This feedback is then communicated to the appropriate teams in the company.
Cross Functional Collaboration: Work with other teams in the company, such as product, engineering and sales to provide the best possible service to customers. This might involve sharing customer feedback, alerting other teams to urgent issues, or coordinating on product releases.

Requirements

Excellent communication in English and Chinese both written and verbal
Strong problem-solving abilities.
Experience with customer support or a similar role is a plus.
Knowledge of the software being supported or similar software products.
Ability to work in a fast-paced environment and handle multiple tasks at once.
Familiarity with customer support tools and ticketing systems, such as YouTrack and JIRA.
Basic understanding of software technologies.
High level of patience and professionalism when dealing with challenging situations or customers