Various Positions

with Song Saa Private island
Job Announcement

BTDC-ID: 32564
Closing Date:
 

Announcement Positions

Learning and Development Manager (Closed)HR Executive Food and Beverage CaptainFood & Beverage AttendantGuest Experience Attendant

Announcement Description

Song Saa Private Island is Cambodia’s first private island resort, setting new benchmarks for luxury and sustainability. This award-winning five-star property has 24 luxurious villas built with sustainable materials and the most profound respect for the environment.

Announcement Positions

Learning and Development Manager (Closed) Apply Now

  • Category: Exec. / Management, Business Administration
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • KEY DUTIES / RESPONSIBILITIES
  • Plan, execute and evaluate a departmental induction/onboarding program specific to new hires. Conduct new hire orientation training twice a month.
  • Develop tailor made English training lessons for specific departments.
  • To arrange and deliver regular English classes for all team members to enhance the overall level of English communication.
  • Assist in recommending, develop and schedule training of Human Resources department and other departments.
  • Initiate, co-ordinate, execute and follow-up on all departmental training activities. Ensuring that they are aligned and relevant to hotel and departmental goals and objectives, as well as complementing the resort training plan and programs.
  • Provide support and development of Departmental Trainers in form of group meetings, observation of trainings and individual feedback.
  • Supervise and assist in SOP and Policies & Procedures trainings, use of training checklists and monthly training plans.
  • Provide and support cross-training and professional development opportunities.
  • Assists Department Head to identify individual talent and plan for career development.
  • Maintain complete knowledge of all sections, hotel services/features and hours of operation and ensuring employee’s knowledge is up to date.
  • Develop internal training competencies and establishes training structure for on-the-job training that will support career development and advancement of team members.
  • Keep track of the training hour goals /employee/year and include this in the monthly and annual training report.
  • To ensure on-going training on all employees meet the Song Saa standards in relation to communication, customer service, health and safety and hazard awareness.
  • Provide support and monitor departmental trainers.
  • Order and manage inventory of training materials and supplies.
  • Follow all company and safety and security policies and procedures.
  • Administration
  • To ensure all team member training files are up to date at all times.
  • To issue training certificates.
  • To develop and maintain human resources training databases computer software systems and manual filing systems in accordance with the HR audit requirements.
  • To maintain records and compile statistical reports concerning team member’s related data such as, performance appraisals, internship records, training attendance, HR events and activities, exit interviews, English class attendance, employee surveys.
  • Prepare monthly training calendars, staff activities calendars such as birthday, parties, team buildings.
  • Encode all training information and attendance in Bamboo HR system.
  • Translation of official and non-official Song Saa documents, training files from Khmer to English or English to Khmer languages.
  • Tracing and putting forward all schedules internship (local & international) and other administrative requirements.
  • To ensure internship feedback, internship evaluation is completed by all interns.
  • Send out emails on Song Saa Superstars nomination.
  • Team & Team Development
  • To ensure the disciplinary and grievance procedure is carried out in accordance with best practice, as and when necessary. Prepare and review written documents accurately and completely.
  • To ensure that all new Department Heads and supervisors are inducted in all matters relating to human resources.
  • Speak with others using clear and professional language; Ensure proper welcoming of new employee is in place with all necessary preparation includes welcome pack preparation, orientation schedule, first three months meeting with employee and Department Head
  • Responsible for arranging and monitoring induction for all employees upon arrival and until probationary period. Department buddy to be assigned.
  • Assist Human Resources Manager in relation to administration of employee performance reviews and identifies performance gaps that can be addressed by training.
  • Communication & Team Recognition
  • To assist HRM for the planning and conducting Song Saa Superstars awards, Song Saa Heroes, long service awards, honesty and organize all monthly and annual celebration. This includes coordinating and organizing social events together with the HR Team which includes birthdays, hospital visits, religious celebrations, monk blessings, recognition programs, and other related social activities.
  • To assist with all matters relating to employee welfare. This will include assisting with Karuna Village, events & activities and accommodation.
  • General
  • Maintain good contact with Local Authority (Chief Atoll, Police, Medical facilities).
  • To develop and maintain relationships with employment agencies, universities /colleges, local schools and other recruitment sources.
  • To project a smart image at all times by complying fully with the grooming and dress regulations and by maintaining the highest level of personal hygiene. Also to ensure all team members comply with the standards.
  • Effective interpersonal communication skill to be able to provide day to day service to employees visiting HR office.
  • Maintains cleanliness and maintenance of the work area and all HR equipment. Report any broken furniture and equipment.
  • Maintain high confidentiality level of all information coming through HR office official or non-official and keeping all the information within the professional boundaries of HR team.
  • Reports
  • Birthday Calendar
  • Team Activities & Learning Calendar
  • Training Report
  • Team Activities Report
  • This is not an exhaustive list of responsibilities. It is only an indication of the duties and responsibilities expected from you. You could be requested to perform any other reasonable duties by the management
 

HR Executive Apply Now

  • Category: HR
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • General:
  • Establishing and maintain an efficient and effective staff database, a workable HR filing and record archiving system to monitor dates relating to probationary periods, performance management, annual leave and sickness absence etc.
  • To assist the Asst HR & Training Manager in ensuring all applications or resumes of candidates are replied, recorded and maintain in a professional way
  • Ensure that all documentation is completed at commencement of employment for all resort based employees as per the commencement checklist
  • To assist the Asst HR & T Manager in arranging and monitoring induction for all team members upon arrival. This will include co-ordinating with the Team Village Manager regarding accommodation.
  • Assist in ensuring that all administration/reports are followed up and completed with statistical data.
  • Maintains and updates employee files and permanent records and provides a monthly Master Staff Database report for the HR & Training Manager.
  • Coordinates the cleanliness and maintenance of the work area and all HR equipment
  • Issues Certificates of Service Letters, Clearance Forms, ETF’s as requested and required.
  • Recruitment
  • To assist the HR & training Manager in the recruitment of all team members as requested. This may include interviewing job applicants, reviewing applications /CVs, evaluate applicant skills and make recommendations regarding applicant’s qualifications, experience and suitability.
  • Ensure all legal requirements are met when processing work visa and ensuring all records are updated and maintained.
  • Administration
  • To ensure all team member files are up to date with correct legal documents and all administration is carried out as required.
  • To develop and maintain human resources data-bases, computer software systems and manual filing systems in accordance with the HR audit requirements.
  • Identify labour laws and regulations pertaining to the employment and administration of personnel. Maintain updated work permit / Visa records. Monitor employee passports expiry and act accordingly to save incidental costs and maintain optimal staff strength.
  • Team & Team Development
  • To assist in ensuring the disciplinary and grievance procedure is carried out in accordance with best practice, as and when necessary.
  • To assist with all matters relating to team member welfare. This will include assisting the Staff Village Manager with the team village and accommodation.
  • Communication & Team Recognition
  • To assist the Asst HR & T Manager with the employee of the month and year awards, long service awards and organize all monthly and annual celebrations, this includes coordinating and organizing social events together with the Team Village Manager.
  • Ensure the team member notice boards are up-to-date and maintained.
  • General
  • To assist the HR Team in delivering all human resources activities, which include employment, remuneration, employee relations, benefits, health & safety and training and development.
  • Maintain good contact with Local Authority (Chief Atoll, Police, Medical facilities)
  • To project a smart image at all times by complying fully with the grooming and dress regulations and by maintaining the highest level of personal hygiene. Also to ensure all team members comply with the standards.
 

Food and Beverage Captain Apply Now

  • Category: Service & Hospitality
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • General:
  • To uphold the company beliefs and Brand DNA at all times
  • To understand STANDARDS as set by Song Saa and to maintain them as documented
  • Oversee and direct Basic Mise en Place for the F&B outlets
  • All food handlers must follow best practice when handling food - to stop contamination / illness
  • Relieve other positions if needed
  • Will be required to work in all bars and restaurant when necessary
  • To learn and apply all basic principles of drinks service and food service
  • Ensure all operating procedures and high standards are maintained at all times
  • To arrive at work on time, as per your roster, and remain at work until service for your shift that day is completed
  • To assist in making the F&B department a profitable operation
  • To lead in the department and outlet until the work is complete and also if the required/delegated work has not been achieved
  • Proper handling and maintaining of all equipment within the bar and restaurant, thus ensuring the proper up keep of all equipment and the prevention of damage and loss of property
  • To oversee and direct the rotation of all perishables on a daily basis, making sure that all mise en place are properly labeled, cleaned and stored. Thus reducing wastage to a minimum
  • To ask the F&B Manager for extra information and training at all times
  • To assist in staff development and training
  • You will be required to carry out extra duties from time to time within the Food & Beverage framework
  • To attend all Food & Beverage and staff meetings
  • To ensure the absolute highest standards of cleanliness are maintained in all food and beverage areas and to ensure that all necessary cleaning equipment and products are available in all areas
  • Food Service work should be done to the highest quality and standard of the resort and the guests’ expectations
  • Restaurant service, handling and production should be done to the highest standards, thus creating a consistently high quality of standards
  • Ensure that the reputation and image of the food outlets in the resort be sustained and improved all the time
  • Carry out other requests that might be asked of you from time to time
  • Maintain an excellent reputation in the eyes of the guest, management and staff
  • To contribute to a content, challenged and stable team
  • When not required in above duties to assist Food & Beverage department as and where needed
  • In all food service areas, the highest standards, professionalism & a level of consistency that ensures that Song Saa Private Island’s reputation and for what it stands for is upheld at all times
  • A streamlined, efficient operation that contributes to the profitability of Song Saa
  • Administration
  • Undertake all office duties as required by the management team including, but not limited to, daily menu checking and printing, completion of breakage reports, assistance with rostering, sending of any essential emails, inventory, ordering items through purchasing system etc
  • Assist with the following up on delivery of purchased items by checking on regular basis with the finance team
  • Checking with the kitchen team daily about non-available items, menu ingredients and also ensuring that all guest dietary requirements are understood
  • Team & Team Development
  • Ensure that all food and beverage team members have access to all relevant training materials at all times
  • Have a commitment to the continued development of all food and beverage team members
  • Ensure that all team members are scheduled for any relevant internal and external training sessions
  • Identify training needs of individual team members and ensure that proper training plans are in place to address these needs
  • Assist with the maintaining of accurate training records to ensure that team member’s training attendance is properly recorded
  • Understands and takes into account the global nature of our business; is adept at working within a multicultural environment and is always respectful of cultural differences, both with other team members and with guests
  • Finance
  • Ensure proper stock control measures are in place in all areas of the food and beverage operation
  • Manage all departmental costs and try to find innovative ways to reduce overall costs at all times
  • Communication & Team Recognition
  • Attend all relevant daily, weekly and monthly meetings
  • Organize daily meetings / briefings within your outlet to ensure that all employees are kept up to date with all relevant information
  • Communicate to others clearly & always follow the correct lines of communication
  • Communicate with Restaurant Manager and EAM F+B to discuss department / property related issues that need attention and action.
  • Communicate and ask for assistance from the management team when faced with a difficult problem or situation that you have not experienced before
  • Be available for your team and be ready to coach, train & advise them
  • Show passion and sincerity through your verbal and non-verbal communication, you are a Song Saa brand Ambassador
  • Be open to receive feedback and provide constructive feedback to others focusing on facts and not personal opinion
  • Follow all rules relating to confidentiality of property and company information and do not share information with inappropriate people
  • Training & Development
  • Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing support
  • Develop the potential of others through coaching and training that is tailored specifically to Song Saa
  • Conduct training sessions as required either alone or under the supervision of the management team
  • Always be available for one to one mentoring and coaching sessions with the food and beverage team
  • Always motivated to develop yourself by attending all relevant training sessions and seeking new ways to increase your knowledge
 

Food & Beverage Attendant Apply Now

  • Category: Service & Hospitality
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
  • Serving food and beverages to guests in the assigned outlet ensuring that the highest standards are established and maintained.
  • Ensuring guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
  • Undertaking table service and service preparation within a specified F&B outlet.
  • Identifying potential problems and ask for assistance before breakdown occurs.
  • Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
Requirements
  • Qualification & Experiences:
  • Minimum 2 years’ experience at a similar position in a luxury hotel/resort.
  • Knowledge of Food and Beverage products, menus and standards of service.
  • Excellent English communication skills
  • Able to live in a remote location and appreciation for island lifestyle.
  • Knowledge & Competencies
  • Highly motivated and good interpersonal skills
  • Easily adapt to unpredictable events and work under pressure
  • Pro-active and reliable
  • Customer Focus
  • Team Work
 

Guest Experience Attendant Apply Now

  • Category: Hotel/Restaurant, Service & Hospitality
  • Type : Job Opportunity
  • Location: Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: Negotiable

Location: Koh Rong

Duties
  • Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
  • Maintain a high level of knowledge about Song Saa Private Island facilities, guest experiences and services. To be prepared to answer any guest enquiries and questions.
  • A constant source of information offering their assistance to all guests and colleagues.
  • Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay. Overseeing daily guest communication.
  • Preparing the guest personalized itinerary.
  • Servicing all guest requirements and be a source of information on guest activities, experiences and food & beverage.
  • Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
  • Resolving guest complaints to the guest’s satisfaction within your level of authority, ensuring these issues are feedback to the staff to ensure that these incidents aren’t repeated
  • Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
Requirements
  • Qualification & Experiences:
  • A minimum of 2 year’s experience in a similar role in a 5star luxury hotel/resort environment.
  • Strong problem solving skills, ability to handle difficult situations and guests.
  • Excellent English communication and interpersonal skills.
  • Able to live in a remote location and appreciation for island lifestyle.
  • Is able to work in any given shifts.
  • Ability to work in a remote location of island life
  • Knowledge & Competencies
  • Highly motivated and good interpersonal skills
  • Easily adapt to unpredictable events and work under pressure
  • Ability to remain calm during challenging situations.
  • Pro-active and reliable
  • Customer Focus
  • Team Work
 

How to Apply

Interested applicants who meet these criteria should submit their CVs to email provided in the contact details.

Due to the nature of the position and the expected response we will only be able to respond to shortlisted candidates.

 

Contact Details

Contact Name
  •  Songsaa Private island
 
Email
 
Website