Chief Business Officer, Assistant to CEO, Senior Core Insurance and Project Coordinator, and Senior Digital and Alternative Development Officer

with Serendib Microinsurance Plc.
Job Announcement

BTDC-ID: 32394
Closing Date:
 

Announcement Positions

Chief Business Officer (1 Position)Assistant to CEO (1 Position)Senior Core Insurance and Project Coordinator (1 Position)Senior Digital and Alternative Development Officer (1 Position)

Announcement Description

Serendib Microinsurance Plc., one of the subsidiary companies of LOLC Holdings Plc, obtained the license from the Insurance Regulator of Cambodia in December 2020. Currently, we are looking for a qualified and dynamic candidate to fulfill the following position:

Announcement Positions

Chief Business Officer (1 Position) Apply Now

  • Category: Business Administration, Accounting, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Prepare, consolidate, and reviews the business plan of micro-insurance;
  • Be accountable for achieving defined target objectives in respect of sales, market penetration, and business growth to be align with company’s business direction, achieving the company’s sales and profitability targets.
  • Includes a strong focus on bringing in new business and managing broker/agency and direct sales channels.
  • Develop and maintain strong relationships with brokers, agencies, and direct sales teams to drive business growth.
  • Closely monitor the actual achievement compared to business plan and provide support to sale team to achieve sale targets.
  • Establish operational process to meet high business performance standards with regards to productivity and quality of service delivery and ultimately internal and external customer’s satisfaction;
  • Develop, Manager, Design, build and manage multi-channel distribution including partnership distribution, agency, brokers, alternative, corporation, and retail insurance.
  • Understand internal/external partner and customer needs, establishing credibility and building positive relationships.
  • Lead, plan and execute business initiatives strategies, including differentiated products, services and customer segmentation to leverage sale volume;
  • Act as lead client-care officer through direct contract with every client and partner
  • Define and implement measurement strategies that align with client marketing and business objectives.
  • Collect/ update and analyze required information relating to competitors, and clients’ feedback/ concerns using Competition Matrices, and Client’s Satisfaction Surveys on a regular basis in order to update sale and distribution strategies;
  • Develop effective promotion and client retention strategy to stay competitive in the field;
  • Develop and implements marketing and branding strategies;
  • Institute measures to create popular awareness of the products and services;
  • Continuously monitor and analyze brand, competitive, and customer trends to enhance Serendib’s brand equity and marketplace performance;
  • Take lead in product development related to non-captive products/policies;
  • Perform other tasks assigned by CEO.
Requirements
  • Advanced degree in Accounting, Banking/Finance, Business Management or related
  • disciplines;
  • At least five-year experience in managing sales and marketing of insurance products;
  • Strong communication and initiatives;
  • Good working knowledge of computer software;
  • Strong written and oral communication skills in both English and Khmer;
  • People but strong oriented
 

Assistant to CEO (1 Position) Apply Now

  • Category: Assistant, Translation / Interpretation, Admin / Supervisory
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Translation:
  • Interprets/translates documents such as correspondences, policy documents, reports, and others from Khmer to English and English to Khmer.
  • Checks original texts or confers with authors to ensure that translations retain the content, meaning, and feeling of the original material.
  • Checks translation for technical terms and terminology to ensure that they are accurate and that they remain consistent throughout translation revisions.
  • Proofreads, edits, and revises translated materials.
  • Administration:
  • Work with Company Secretary to hold and keep safe of all documents both in soft and hard copy.
  • Consolidate meeting agendas and take minutes in various management team and committee meetings.
  • Work with Company Secretary to consolidate department reports when needed.
  • Provide administrative support to CEO such as proper filing of key documents, sort incoming and outgoing documents for CEO.
  • Prepare speech for CEO in press conference and events.
  • Prepare reports, memos, and other documents assigned by the CEO.
  • Making travel arrangements for CEO.
  • Work with Company Secretary to arrange visitor appointment schedules.
  • Performs other tasks as assigned by CEO.
  • Legal & Compliance Works
  • Participating in some event related to legal and other compliance agenda
  • Produce monthly management legal & compliance progress from the newly parkas, regulators to CEO, Advisors and Board
  • Support legal works and other compliance tasks assigned by CEO
  • Work closely with all relevant ministries, regulators, and other sources of trust information to ensure our company comply with latest new rule of law & regulation
  • Performs other tasks as assigned by CEO.
  • Management Reporting
  • Produce monthly comprehensive reporting to assist CEO
  • Keep confidentiality of all documents related to the company and update the progress from time to time
  • Manage administration/reports by documenting/ classified types of business documentations at management requirement.
  • Collecting monthly management report from each head of department and submit to CEO/advisor
  • Meeting Arrangement & Business Calendar
  • Schedule Company Management Meeting and update to each Dept Head
  • Schedule CEO meeting both internally and external partners
  • Schedule other company important meeting and update the agenda by alighting with all relevant dept head and across dept partners
Requirements
  • Bachelor degree in Business Administration, IT or, a related field.
  • At least two years’ experience in project coordination, UAT, or business analysis within life insurance or financial services industry.
  • Proficiency in UAT methodologies, hand-on testing, project management, and familiarity with insurance system and processes.
  • Strong analytical communication, and interpersonal skills
  • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 

Senior Core Insurance and Project Coordinator (1 Position) Apply Now

  • Category: Business Administration, Computer - General, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Project Coordination and Stakeholder Management
  • Coordinate system projects across cross-functional teams, including operations, IT, distribution sale and external partners.
  • Collaborate with stakeholders to gather business requirements, define project objectives, and manage timeline to ensure successful project delivery.
  • Communicate project progress, risks, and resolution to stakeholders, ensuring alignment throughout the project life cycle.
  • UAT Planning and Execution
  • Develop and manage UAT strategies, test plans, and scenarios based on project requirements, ensuring comprehensive coverage all functionalities.
  • Perform hands-on UAT, executing test cases and directly validating system functionality to meet business needs.
  • Track defects, manage their resolution with the technical team, and retest as necessary to ensure quality.
  • Perform detailed analysis and documentation of test results, presenting findings and insights to support implementation decisions.
  • Production Support & Incident Management
  • Act as the primary point of contact for logging and coordinating system downtime or production issue with IT.
  • Monitor system performance with sale support team, promptly logging incidents, and ensure thorough tracking documentation of production issues.
  • Work closely with IT to prioritize, troubleshoot, and resolve production issues, keep stakeholders informed throughout the resolution process.
  • Leadership & Process Improvement
  • Serve as the lead contact for UAT, guiding team members on test protocols and best practices.
  • Proactively identify and address process gaps, proposing enhancements to improve system reliability, testing efficiency, and project outcomes.
  • Lead training sessions or provide documentation for end-users, ensuring smooth adoption of system changes.
  • Quality Assurance & Compliance.
  • Ensure all system changes and projects meet regulatory standards, company guidelines, and data security requirements.
  • Maintain documentation for audit and compliance, ensuring accuracy and traceability across project records.
Requirements
  • Bachelor degree in Business Administration, IT or, a related field.
  • At least two years’ experience in project coordination, UAT, or business analysis within life insurance or financial services industry.
  • Proficiency in UAT methodologies, hand-on testing, project management, and familiarity with insurance system and processes.
  • Strong analytical communication, and interpersonal skills
  • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 

Senior Digital and Alternative Development Officer (1 Position) Apply Now

  • Category: Insurance, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Assist business growth of the company through both offline and digital platform
  • Creative & flexible in providing technology solutions to types of partners
  • Documents and other business documents processing development to assist the growth of business
  • Initiate & target sale development process toward the potential customers, partners
  • Keep updating the market trend, potential source of digital business and developing sale process to acquire the business
  • Develop daily, weekly, and monthly management report to analysis the area of growing for both existing business and potential business
  • Generate more qualified source of business, association, group of business and other targeted group of business-to-business team
  • Support company monthly planning for digital role and advertisement to promote company, customers publicly through digital market strategy
  • Generate daily sale leads and other potential group of business and update to business team regularly
  • Conduct regularly market survey, market progress for insurance industry growth and other competitor updated
  • Work closely with marketing team to promote sale activities from both internal and existing partner publicly
  • Monthly management reporting and key analysist toward the company growth and expectation
  • Develop monthly strategy digital planning and other social medial planning to improve sales productivity
  • Assist and support business and other non-business projects upon management direction
Requirements
  • Graduate bachelor’s degree in business, or other related fields;
  • At least 2-years’ experience in insurance companies
  • Able to work under pressure deadlines.
  • Good team player, interpersonal skill
  • Good time management priority task.
  • Experience in sales and marketing.
  • Good working knowledge of computer software.
  • Strong written and oral communication skills in both English and
  • Problem solving skills.
 

How to Apply

Interested candidates, please submit your Cover Letter, CV and relevant documents by using information provided in the contact details.

 

Contact Details

Office Address
  •  Head Office - 3rd Floor, Building No. 48, Street. 289, Phum 16, Sangkat Boeng Kak Ti Pir, Khan Tuol Kouk, Phnom Penh, Cambodia
 
Contact Name
  •  Serendib Microinsurance Plc
 
Phone
 
Email