Customer Service Representative

with SpaciaNet Co., Ltd.
Job Announcement

BTDC-ID: 32116
Closing Date:
 

Announcement Positions

Customer Service Representative

Announcement Description

We are now looking for qualified candidate to fulfill the position below:

Announcement Positions

Customer Service Representative

  • Category: Customer Service/Support
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

The position is for (Chinese Language)

We are seeking talented candidates who are passionate about delivering outstanding customer service. At our company, we strive to provide exceptional experiences for both international and local travelers visiting Japan. As a Customer Service Representative, you will have the unique chance to interact directly with travelers, assisting them with their inquiries, providing recommendations, and ensuring their satisfaction throughout their journey. 

Working time / schedule

  • 5 days per week. Shift schedule (Day OFF not always weekend)
  • Full time : 12pm - 10pm 
  • Part time : 5pm - 10pm
Duties
  • Answering messages or calls from guests to learn their needs or their issues with the stay on OTA such as Agoda, Booking.com, AirBnB, etc.
  • Responding efficiently and accurately to guests, explaining possible solutions,
  • Building lasting relationships with Hosts and other team members based on trust and reliability.
  • Understanding of company services and policies.
Requirements
  • Fluency in Chinese Language. Must understand basic English.
  • Relevant education or experience may be preferred.
  • Good at customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers, especially with Information security and strong typing skills.
  • Strong time management, decision making and problem solving skills.
  • Adaptability and accountability.
  • Commit to the company's 5 core values.
 

How to Apply

Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details or apply via the link.

Telegram: 010 598 968

 

Contact Details

Office Address
  •  New Address - #14 St 278,Village 4 , Sangkat Boeng Keng Kang Ti Muoy, Khan Boeng Keng Kang, Phnom Penh, Cambodia
 
Contact Name
  •  SpaciaNet Co., Ltd.
 
Email