Operation Manager, Accountant, and Customer Service

with MFiT Shop
Job Announcement

BTDC-ID: 31981
Closing Date:
 

Announcement Positions

Operation ManagerAccountantCustomer Service (4 Positions)

Announcement Description

Founded in 2016, MFiT is a leading sports supplement company in Cambodia. We are dedicated to delivering "The quality products you need."

At MFiT, we help fitness enthusiasts maximize their fitness journey. Our commitment to quality and our core values drive us to excel and positively impact our community.

Announcement Positions

Operation Manager Apply Now

  • Category: Operations Management, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: $400 - $600

Report to: GM

Working hour: Full-Time 08:00 AM - 05:00 PM Monday - Saturday (Lunch Break 12:00 PM - 1:00 PM)

Benefits:

  • Yearly bonus based on KPI.
  • Forte Insurance.
  • Professional development opportunities.
  • Positive and collaborative work environment.
Duties
  • Operations Planning and Management:
  • Develop and implement operational plans that align with the company’s strategic goals.
  • Manage daily retail operations, ensuring the store and online platform run smoothly.
  • Monitor inventory levels, place orders as needed, and oversee stock control to prevent shortages or overstocking.
  • Ensure timely and efficient order fulfillment, from customer purchase to final delivery.
  • Coordinate logistics, including supplier management and transportation planning.
  • Team Leadership and Development:
  • Lead, manage, and support all operations staff, including sales representatives, customer service personnel, and warehouse teams.
  • Conduct regular performance evaluations, provide constructive feedback, and design improvement plans.
  • Organize ongoing training sessions to enhance the team’s skills and knowledge.
  • Foster a positive and collaborative work environment, ensuring clear communication across departments.
  • Sales and Customer Experience Optimization:
  • Collaborate with sales and marketing teams to plan and execute promotions, discounts, and events.
  • Analyze customer feedback and implement strategies to improve the overall customer experience.
  • Oversee customer service operations, ensuring prompt resolution of issues and high satisfaction levels.
  • Drive initiatives that enhance customer loyalty and retention.
  • Process Improvement and Technology Integration:
  • Continuously evaluate operational processes, identify bottlenecks, and implement process improvements.
  • Integrate new technologies and tools that enhance operational efficiency and accuracy.
  • Implement and maintain operational systems for inventory management, order processing, and reporting.
  • Ensure compliance with health, safety, and operational standards.
  • Strategic Planning and Growth Initiatives:
  • Participate in the development of long-term business strategies and operational goals.
  • Explore new business opportunities, such as partnerships, additional sales channels, and product offerings.
  • Lead initiatives aimed at scaling operations, such as expanding to new locations or enhancing digital sales.
  • Monitor market trends and competitor activities to keep the business competitive.
  • Reporting and Communication:
  • Prepare and present weekly, monthly, and quarterly reports on operational performance, including sales metrics, inventory levels, and team productivity.
  • Collaborate with different departments to align operational activities with overall business goals.
  • Vendor and Supplier Management:
  • Establish and maintain strong relationships with suppliers and vendors.
  • Negotiate contracts and pricing to optimize costs while ensuring product quality and timely delivery.
  • Regularly assess supplier performance and explore alternatives when necessary.
  • Risk Management and Compliance:
  • Develop and implement risk management strategies to protect the business from potential disruptions.
  • Ensure all operations comply with local regulations, health and safety standards, and company policies.
  • Conduct regular audits and inspections to maintain high operational standards.
Requirements
  • REQUIREMENTS
  • Bachelor's degree in business administration, operations management, supply chain management, or a related field.
  • Minimum 2 years of experience in operations, logistics, or supply chain management.
  • Proven track record in managing day-to-day operations and overseeing processes in retail, import, or fitness-related industries.
  • Experience in managing and optimizing inventory systems and ensuring smooth import processes.
  • Key Skills:
  • Leadership: Ability to manage a team and develop operational strategies that align with company goals.
  • Problem-Solving: Strong analytical and decision-making skills to handle day-to-day challenges efficiently.
  • Communication: Excellent verbal and written communication skills to liaise with different departments, suppliers, and stakeholders.
  • Project Management: Experience in handling multiple projects, timelines, and deadlines.
  • Financial Acumen: Ability to manage budgets, reduce operational costs, and improve overall efficiency.
  • Tech-Savvy: Proficient in POS software, inventory management tools, and Microsoft Office Suite.
 

Accountant Apply Now

  • Category: Accounting
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: $400 - $550 Negotiable

Report to: GM

Working hour: Full-Time 08:00 AM - 05:00 PM Monday - Saturday (Lunch Break 12:00 PM - 1:00 PM)

Benefits:

  • Yearly bonus based on KPI.
  • Forte Insurance.
  • Professional development opportunities.
  • Positive and collaborative work environment.
Duties
  • Maintain accurate financial records and ensure compliance with accounting standards.
  • Prepare and examine financial statements, reports, and records.
  • Manage accounts payable and receivable.
  • Perform bank reconciliations and monitor cash flow.
  • Assist in budget preparation and financial planning.
  • Conduct regular audits to ensure accuracy and compliance.
  • Process payroll and ensure timely payment of salaries and benefits.
  • Coordinate with an external tax agency during annual tax.
  • Provide financial insights and recommendations to support business decisions.
  • Coordinate with external auditors during annual audits.
  • Work closely with the CS team and all colleagues from our group company.
  • Other tasks as assigned by the manager.
Requirements
  • REQUIREMENTS
  • Bachelor’s degree in Accounting, Finance, or related field.
  • Proven experience as an accountant, preferably in a retail or similar environment.
  • Strong knowledge of accounting principles, standards, and regulations.
  • Proficiency in accounting software (e.g., QuickBooks, POS system) and MS Office Suite.
  • Excellent attention to detail and strong analytical skills.
  • Ability to work independently and as part of a team.
  • Good communication and interpersonal skills.
  • High level of integrity and professionalism.
  • Good networking and negotiation skills.
  • Preferred Qualifications:
  • Experience at least 2 years.
  • Good command in English.
  • Relevant multiple skills in management
 

Customer Service (4 Positions) Apply Now

  • Category: Customer Service/Support
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: $180 - $220

Report to: Sale & Marketing Manager

RECRUITMENT 4 POSTS

  • Customer Service Samnang12, Morning Shift (1 POST)
  • Customer Service Sen Sok Branch, Morning Shift (1 POST)
  • Customer Service Boeng KengKang, Morning Shift (1 POST) & Afternoon Shift (1 POST)

Benefits:

  • Sales Commission based on KPI.
  • Yearly bonus based on KPI.
  • Forte Insurance.
  • Professional development opportunities.
  • Positive and collaborative work environment.
Duties
  • Prepare a daily work plan accurately and clearly based on the actual role.
  • Clean assigned areas in an orderly, hygienic, and thorough manner.
  • Perform daily checks on equipment to ensure everything is working properly. Report anything that is missing or broken.
  • Manage store inventory by regularly counting stock before sales begin (verify the listed inventory with actual stock), and prepare clear daily, weekly, and monthly stock reports according to stock levels.
  • Handle product sales efficiently in all stores, both in-store and over the phone, ensuring customer satisfaction.
  • Accurately process payments and issue invoices according to product pricing, and properly handle cash (be cautious of counterfeit or damaged money).
  • Prepare and package products according to customer orders, ensuring cleanliness.
  • Accurately collect money from or with the carrier, ensuring clear documentation.
  • Contact customers who have purchased products from our store, either via Coach or in person.
  • Ensure products sent to stores are managed safely, cleanly, and without confusion.
  • Process sales with clear and organized accounting.
  • Accept and address customer feedback, making accurate notes, and report to the manager (escalate to the manager immediately if unresolved).
  • Carry out additional tasks as assigned by the manager.
Requirements
  • REQUIREMENTS
  • High school diploma (12th grade or higher).
  • Proficient in English (speaking, listening, and writing).
  • Single, attractive female, weighing at least 45 kg and 155 cm in height or taller.
  • Must have a positive attitude, be responsible, honest, friendly, proactive, patient, detail-oriented, able to work in a team, and committed to self-development.
  • Proficient in using Microsoft Office, email, and social media.
  • Preferred Qualifications:
  • Experience at least 2 years.
  • Good command in English.
  • Preference will be given to individuals who exercise regularly.
 

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to email provided in the contact details.

Join us at MFiT Shop and contribute to our mission of leading the sports supplement industry in Cambodia with integrity and excellence!

 
Attachment
 

Contact Details

Office Address
  •  Address - #295BEo, St.182, Sangkat Tuek L'ak Ti Pir, Khan Tuol Kouk, Phnom Penh, Cambodia
 
Contact Name
  •  MFiT Shop
 
Phone
 
Email