Parent Relations Officer with Canadian International School Operation Limited

BTDC-ID: 27248

Closing Date: 12-Dec-2023

Parent Relations Officer

Office Address

CIS Koh Pich (Main Campus) - Canadian International School, Elite Town Street, Koh Pich, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia

Contact Name

HR Department

Phone

023 900 399

Email

careers@cisp.edu.kh

Announcement Description

CIS seeks a native Khmer speaker, diplomatic communicator and engaging facilitator for the position of Parent Relations Officer.

Parent Relations Officer Apply Now

Category: Business Administration
Type : Job Opportunity
Location: Phnom Penh
Schedule: Full-time
Salary: N/A

The Parent Relations Officer will serve as an effective liaison with families, as well as an efficient interlocutor between internal teams. They will resolve parent inquiries, manage the main reception area, contact parents on behalf of teachers, and support parent events. The position would be suitable for a mature, approachable, highly organized individual with refined customer service skills. Candidates who also have Korean or Mandarin language skills are especially encouraged to apply.

Duties

Services in the Community Centre
Promptly answer phone calls in a pleasant, informed manner
Greet and assist students, families and other guests arriving in person
Label incoming mail and shipments, and inform the owners that the items have arrived
Contact parents and other relevant parties when needed
Work closely with teachers and the principals to update student attendance records
Assist with the preparation and distribution of report cards and parent ID cards
Receive parent queries and see them through to resolution by liaising with relevant teams
Events and support for new families
Provide interpretation assistance during parent orientations and in the main reception area if needed
Help to organize and facilitate orientation sessions for new families, and to co-host parent events such as social evenings and hands-on experience days
Contribute to collaborative processes aimed at improving support and services for families
Fulfill role in promoting and safeguarding the welfare of all students in the school

Requirements

Qualifications and Experience
At least 2 years’ experience in office administration, events management or customer service (e.g. front desk management) role, ideally in an international school environment
Experience engaging directly with families
Experience providing Khmer-English interpretation support a strong asset
Knowledge, Competencies and Attributes
Good ICT skills; working knowledge of Google Workspace, namely Google Sheets and Forms
Proficient in written and spoken English and Khmer; Korean or Mandarin language skills an advantage
Good systems thinker and excellent critical thinking skills
Polite and clear when communicating in difficult situations
Strong interpersonal skills, and able to build and maintain relationships with multiple stakeholders and to communicate across teams
Creative and keen to contribute new and relevant ideas to support parent-school partnerships
Demonstrates cultural competence and enjoys learning about new cultures
Comfortable meeting and greeting new people, as well as addressing small and large groups

Please email a CV and contact information for three references to email or submit a CV at our Koh Pich campus. The successful candidate will need to provide a recent criminal record check and evidence of qualifications. CIS reserves the right to appoint before the closing date if a suitable candidate is identified.