Passenger Services & Terminal Assistant Manager
Position Summary Expectations - Duties, Responsibilities
Location: Sihanouk International Airport
- Your assignments will mainly focus on:
- Managing passenger services including check-in, boarding, arrivals, lost & found, and VIP handling as well as terminal operations (terminal management, car park, and ground resource unit) to ensure smooth and efficient operational services. This includes overseeing staff, equipment, and facilities/property, while maintaining high service standards for passengers, airlines, and relevant stakeholders in line with company policies and regulatory requirements.
- Managing the CCO and supporting the EOC during emergencies or drills.
- Your main responsibilities will include:
- Evaluating, planning, organizing and developing the Passenger Services, Lost & Found, VIP, Terminal activities and its performance (KPIs).
- Managing and developing all the teams under supervision.
- Maintaining regulatory compliance, high standard service quality including responding to customer feedback and ensuring good relations with different stakeholders.
- Ensuring good administration and document control as well as regular reporting.
- If you have proven
- Bachelor’s degree in management or a related field.
- Minimum of five (5) years of relevant professional experience.
- Knowledge in aviation industry is a plus.
- Proficiency in both speaking and writing in Khmer and English.
- Good knowledge in computer skills (Microsoft Offices, Internet & Email .…).
- Good management, instructional and interpersonal skills.
- Good communication and problem-solving skills.
- Ability to lead, train and coach the team.
- Planning and organizing skills.
- Initiative & Proactive.
- Result oriented.
- Adaptability.
Ramp & Flight Operations Assistant Manager
Position Summary Expectations - Duties, Responsibilities
Location: Sihanouk International Airport
- Your assignments will mainly focus on:
- Managing ramp, flight operations, and cargo activities to ensure smooth and efficient operational services. This includes overseeing staff, equipment, and facilities, while maintaining high service standards for passengers, airlines, and relevant stakeholders in line with company policies and regulatory requirements.
- Your main responsibilities will include:
- Implementing company strategic objectives and continual improvement of operational efficiency.
- Evaluating, planning, organizing and developing ramp, flight operations, cargo activities and its performance (KPIs).
- Managing and developing all the teams under supervision.
- Maintaining regulatory compliance, high standard service quality including responding to any operational issues and customer feedback and ensuring good relations with different stakeholders.
- Ensuring good administration of the services as well as regular reporting.
- If you have proven
- Bachelor’s degree in management or a related field.
- Minimum of five (5) years of relevant professional experience.
- Knowledge in aviation industry is a plus.
- Proficiency in both speaking and writing in Khmer and English.
- Good knowledge in computer skills (Microsoft Offices, Internet & Email .…).
- Good management, instructional and interpersonal skills.
- Good communication and problem-solving skills.
- Ability to lead, train and coach the team.
- Planning and organizing skills.
- Initiative & Proactive.
- Result oriented.
- Adaptability.
