Operations Manager
Position Summary Expectations - Duties, Responsibilities
Department: Operations Department
Schedule: Full-time (44 hours per week);
- Manage, develop and coach all members of operations staff in Phare, The Cambodian Circus.
- Develop, implement, and maintain operational procedures that uphold the cultural integrity and authenticity of all tours, exhibits, and activities.
- Ensure the smooth daily operations of Phare, The Cambodian Circus.
- Ensure the consistent delivery of high-quality, engaging, and educational visitor experiences.
- Ensure all reasonable measures of cleanliness, strict adherence to all health, safety, and security protocols for visitors and staff.
- Ensure compliance with all relevant local, national, and international tourism regulations and cultural heritage preservation guidelines.
- Takes effort in Revenues Generation of Phare, the Cambodian Circus including shows revenues, extra services revenue, F&B and Merchandise Sales Revenue.
- In consultation with the Executive Management team and with approval from their direct reporting lines, develop and, where necessary, participate in creating policies and procedures for the best practices of Phare, the Cambodian Circus. These include, but are not limited to: Internal Rules and Disciplinary Code, Internal and External Communications Strategy, Crisis Management Procedure, Venue Safety Procedure, Incident and Accident Procedure, and Building Security Policy.
- Supervise and monitor the Artistic Manager in maintaining the show quality to its best, ensure training and rehearsals are properly led for best artists preparation and physical condition
- Supervise and monitor the Technical Manager in coaching his team, ensure the best sound and light quality during the shows.
- Supervise and monitor the Customer Experience Team to ensure a great customer experience on the welcoming, information providing, fast ticket delivering, smooth big top seating. Make sure of the POS accuracy and close reports after the show.
- Conduct performance evaluations and provide ongoing feedback and development opportunities for PCC Deputy Manager and other teams managers, including cultural training.
- Coordinate training - Capacity Building & professionalization of Cambodian performing arts actors towards a sustainable culture industry.
- Foster a positive and collaborative work environment that emphasizes cultural awareness, exceptional customer service, and continuous learning.
- Collaborate effectively with internal departments to ensure alignment of operational goals with overall organizational objectives.
- Build and maintain strong relationships with local communities, government bodies, cultural institutions, suppliers, and tourism partners.
- Minimum 5 years of progressive experience in operations management, experience in the tourism, hospitality, or cultural and arts sectors is prefered.
- Exceptional leadership, communication (verbal and written), and interpersonal skills, with the ability to engage effectively with diverse stakeholders and visitors from various cultural backgrounds.
- Strong financial acumen, including budgeting, forecasting, and cost control.
- Excellent problem-solving, decision-making, and analytical abilities, with a keen eye for detail.
- Demonstrated understanding of the principles of cultural tourism, heritage interpretation, and responsible tourism practices.
- Proficiency in operational management software, ticketing systems, CRM, and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.
- Excellent in English and Khmer, spoken and written
Sales Executive
Position Summary Expectations - Duties, Responsibilities
Report to: Director of Sales & Marketing
Department: Sales & Marketing Department
Schedule: Full-time (44 hours per week)
- Increase PCC ticket and Phare Prod event sales in an assigned territory
- Incentivize / motivate accounts to increase PCC ticket and Phare Prod event sales
- Initiate new and maintain existing account relationships
- Implement and manage sales contracts
- Find creative solutions to overcome objections and obstacles
- Provide accounts with PCC & Phare Prod marketing material
- Coordinate with the marketing and design team for new, innovative material suitable for accounts in the assigned territory
- Seek group and series sales opportunities and liaise with other team members when multiple accounts are involved to close the sale.
- Seek opportunities to make Phare more visible.
- Meet and greet VIP customers and partners at the performances
- Participate in market development activities
- Visit a minimum of 4 – 6 accounts daily and complete the online daily activity report.
- Complete online daily report
- Assist ticketing and accounting department with any issues related to accounts in the assigned territory
- Support private event sales manager
- Perform other tasks reasonably required and assigned by PPSE.
- Other duties and responsibilities as assigned by line manager
- Minimum 2years experience in the relevant field are prioritized
- Agility, Determination, and Self-Learning
- Strong presentation and critical thinking skills
- Dynamic, Pro-active, Honest, good behavior, reliable person and highly responsible.
- Understanding of digital marketing principles and tools
- Excellent English written and verbal communication skills
- Ability to work independently and as part of a team
- Able to work under pressure and demanding work environment
Sales Associates
Position Summary Expectations - Duties, Responsibilities
Report to: Deputy Director of Sales & Marketing
Department: Sales & Marketing Department
Schedule: Full-time (44 hours per week)
Salary Range: (negotiable based on qualification)
- Seek for new sales opportunities.
- Stay updated on industry trends and competitor activities
- Meet and greet VIP customers and partners at the performances
- Assist ticketing and accounting department with any issues related to accounts in the assigned territory
- Provide general administrative supports
- Coordinate to assure alignment of Sales & Marketing activities and social networks.
- Manage assigned territory of retail or travel agency accounts
- Incentivize / motivate accounts to increase PCC ticket and Phare Prod event sales
- Initiate new and maintain existing account relationships
- Seek opportunities to make Phare more visible.
- Other duties and responsibilities as assigned by line manager
- Tourism experience and sales experience preferred
- Strong customer focus and interpersonal skills for building rapport
- Excellent communication skills to understand clearly the customer's needs, explain features, benefits and unique selling points.
- Effective time management skills to self-manage schedule, meet deadlines and prioritize tasks
- Strong negotiation and persuasion skills to sell on quality and maintain price integrity
- Experience with office technology tools. Salesforce, CRM, reservations technology is prioritized
- The ability to adapt to changing circumstances or last-minute requests
- Strong English communication skills for business purposes.
- Dynamic, Pro-active, Honest, good behavior, reliable person and highly responsible.
