Operations Manager
Position Circumstances
- Career Category: Operations Management, Business Administration
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Head of School
FUNCTION : Operations
LOCATION : Kampong Chhnang
SALARY : Competitive
Duties & Responsibilities:
- Lead and manage the daily operations of campus support services to ensure efficient, effective, and high-quality service delivery.
- Supervise, coach, and support the Heads of Custodians, Food Service Team, Security Team, and Support Service Coordinator to achieve departmental objectives and maintain high performance standards.
- Develop, implement, and continuously improve operational policies, procedures, and systems that enhance service quality, operational efficiency, and resource utilization.
- Ensure that all school facilities, classrooms, offices, dining areas, dormitories, and common spaces are clean, safe, functional, and well maintained.
- Coordinate preventive and corrective maintenance of buildings, infrastructure, equipment, and utilities to minimize operational disruptions.
- Oversee campus security operations, visitor management, emergency preparedness, and incident response to ensure the safety and security of students, staff, and visitors.
- Ensure food service operations comply with hygiene, sanitation, food safety, and nutrition standards while delivering high-quality meal services.
- Coordinate transportation, logistics, accommodation, event support, and other operational services required for daily school activities and special events.
- Conduct regular inspections and operational audits to identify risks, monitor service standards, and implement corrective actions where necessary.
- Prepare operational budgets, monitor expenditures, manage resources efficiently, and recommend cost-effective improvements without compromising service quality.
- Ensure compliance with organizational policies, child safeguarding requirements, occupational health and safety regulations, and all applicable legal and regulatory requirements.
- Develop operational contingency plans and coordinate responses to emergencies, incidents, and business continuity requirements.
- Collaborate closely with academic and administrative departments to ensure operational services effectively support teaching, learning, and student well-being.
- Analyze operational performance through data, reports, and key performance indicators, and provide recommendations for continuous improvement.
- Lead, mentor, and develop operational staff by conducting performance reviews, identifying training needs, and fostering a culture of accountability, teamwork, and professional growth.
- Manage supplier and contractor relationships to ensure quality service delivery and compliance with contractual obligations.
- Perform other duties and responsibilities assigned by the Head of School.
Benefits:
- Seniority
- Accommodation
- Food
- Insurance
- And other attractive benefits
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Business Administration, Operations Management, or a related field.
Work History:
- Experience in operations, facilities, or administrative management for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience working in a school, educational institution, NGO, or large multi-functional campus is highly desirable.
- Proficiency in Microsoft Office applications, operational management systems, and good command of spoken and written English and Khmer.
Soft Skills
- Strong leadership, people management, and team development skills.
- Strong analytical, problem-solving, and decision-making skills.
- Understanding of occupational health and safety, risk management, and child safeguarding practices.
- Excellent communication, interpersonal, and stakeholder management skills.
Front Office Manager
Position Circumstances
- Career Category: Business Administration, Educate/Train/Teaching, Exec. / Management, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Head of School
FUNCTION : Administration & Front Office
LOCATION : Kampong Chhnang
SALARY : Competitive
Duties & Responsibilities:
- Lead, supervise, and develop the Administration Officer, Inventory Controller, Office Assistants, and Cashiers to ensure high performance and effective teamwork.
- Manage the daily operations of the school front office, ensuring professional, efficient, and responsive services for students, parents, staff, visitors, and external stakeholders.
- Oversee student admissions administration, enrolment documentation, student records, correspondence, filing systems, and other administrative processes, ensuring accuracy, confidentiality, and compliance with school policies.
- Supervise cashier operations, ensuring accurate processing of tuition fees, registration fees, school service payments, receipt issuance, daily cash reconciliation, and compliance with financial procedures.
- Oversee inventory management for educational materials, office supplies, stationery, uniforms, equipment, and other school assets by ensuring accurate stock records, conducting regular stock counts, and coordinating replenishment.
- Coordinate office support services, including document management, meeting arrangements, office logistics, and administrative support for school activities, examinations, admissions, and events.
- Maintain a professional, organized, and welcoming front office environment that delivers excellent customer service and promptly addresses enquiries, requests, and complaints.
- Collaborate with the Operations Manager, academic staff, Finance, Human Resources, Safeguarding, and other support departments to ensure the smooth operation of the school.
- Develop, implement, and continuously improve front office procedures, administrative systems, and internal controls to enhance operational efficiency and service quality.
- Monitor compliance with school policies, safeguarding standards, financial procedures, data confidentiality requirements, and other applicable regulations.
- Prepare and submit regular operational reports on front office activities, administration, cashiering, inventory, and team performance, while recommending improvements where appropriate.
- Assist in planning and coordinating school events, student registration, orientations, examinations, and other operational activities.
- Monitor departmental resources and budgets to ensure efficient and cost-effective operations.
- Perform any other duties assigned by Head of School.
Benefits:
- Seniority
- Accommodation
- Food
- Insurance
- And other attractive benefits
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Business Administration, Educational Administration, Management, or a related field.
Work History:
- Experience in administration, office management, school operations, or a related field for 3 to 5 years as a minimum
- Supervisory or managerial experience for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledge of school administration, cashiering, inventory control, and office management.
- Proficiency in Microsoft Office applications.
Soft Skills
- Strong leadership, team management, and accountability.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication, interpersonal, and customer service skills.
Support Service Coordinator
Position Circumstances
- Career Category: Business Administration, Exec. / Management, Operations Management
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Operations Manager
FUNCTION : Operations
LOCATION : Kampong Chhnang
SALARY : Competitive
Duties & Responsibilities:
- Assist the Operations Manager in coordinating the daily operational activities of the Education Campus.
- Monitor and follow up on operational tasks to ensure timely completion by relevant departments.
- Coordinate communication and collaboration between academic, administrative, and support service teams.
- Assist in planning, organizing, and coordinating school events, student activities, meetings, orientations, and other operational programs.
- Support the preparation, implementation, and monitoring of operational plans, schedules, and projects.
- Coordinate facility, equipment, and logistical requirements to support school operations.
- Monitor operational issues and work with relevant departments to ensure timely resolution.
- Maintain accurate records, documentation, and filing systems related to operational activities.
- Monitor inventories of operational supplies and coordinate replenishment with relevant departments when required.
- Assist in monitoring service contracts, maintenance schedules, and vendor performance where applicable.
- Ensure compliance with organizational policies, safeguarding requirements, health and safety standards, and operational procedures.
- Identify opportunities to improve operational processes and recommend practical solutions to enhance efficiency.
- Perform any other duties assigned by the Operations Manager.
Benefits:
- Seniority
- Accommodation
- Food
- Insurance
- And other attractive benefits
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business Administration, Management or a related field.
Work History:
- Experience in operations, administration, project coordination, or a related field for 2 to 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in an education environment is an advantage.
- Proficiency in Microsoft Office applications.
Soft Skills
- Strong organizational and coordination skills.
- Excellent communication and interpersonal skills.
- Strong planning, problem-solving, and time management abilities.
- Ability to manage multiple tasks and priorities effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
Sponsorship Officer
Position Circumstances
- Career Category: Educate/Train/Teaching, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Sponsorship Coordinator
FUNCTION : Operations
LOCATION : Kampong Chhnang
SALARY : Competitive
Duties & Responsibilities:
- Support the implementation of the Sponsorship Program in accordance with organizational policies, procedures, and standard operating procedures (SOPs).
- Maintain accurate and up-to-date sponsorship records, databases, and filing systems.
- Process sponsorship applications, renewals, transfers, terminations, and other sponsorship-related updates.
- Coordinate the collection of sponsorship letters, photographs, student profiles, progress reports, and other required sponsorship materials.
- Draft and prepare correspondence, reports, and sponsorship documents for review by the Sponsorship Coordinator.
- Respond to sponsor enquiries and provide timely follow-up under the guidance of the Sponsorship Coordinator.
- Liaise with school staff to collect student information and ensure sponsorship records are complete and accurate.
- Assist in organizing sponsor visits, virtual meetings, and sponsorship-related activities.
- Ensure the confidentiality and security of sponsor and beneficiary information.
- Monitor deadlines to ensure sponsorship communications and reports are completed on time.
- Support data verification, audits, monitoring activities, and continuous improvement initiatives.
- Provide general administrative support, including scheduling meetings, maintaining records, and preparing presentations.
- Perform other duties assigned by the Sponsorship Coordinator.
Benefits:
- Seniority
- Accommodation
- Food
- Insurance
- And other attractive benefits
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in International Relations, Education, or a related field.
Work History:
- Experience in administration, customer service, education, sponsorship, donor relations, or a related field for 1 year as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience working with NGOs, schools, children, or community development programs is an advantage.
- Good command of spoken and written English and Khmer.
- Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint.
Soft Skills
- Good organizational and time management skills.
- Good communication and interpersonal skills.
- Passionate about supporting children's education and well-being, with a commitment to safeguarding and continuous learning.
