Operations Manager
Position Circumstances
- Career Category: Exec. / Management, Operations Management, Tourism, Service & Hospitality
- Schedule:Full-time
- Salary: $1000 - $1200 Negotiable + Based on Experience
Report to: Chairman of Board of Director
Department: Operations Department
Schedule: Full-time (44 hours per week);
About the Role:
As the primary operational leader of Phare, the Cambodian Circus, the Operations Manager ensures the smooth, efficient, and high-quality delivery of performances and visitor experiences, while balancing artistic vision, operational efficiency, and customer satisfaction.
Duties & Responsibilities:
- Manage, develop and coach all members of operations staff in Phare, The Cambodian Circus.
- Develop, implement, and maintain operational procedures that uphold the cultural integrity and authenticity of all tours, exhibits, and activities.
- Ensure the smooth daily operations of Phare, The Cambodian Circus.
- Ensure the consistent delivery of high-quality, engaging, and educational visitor experiences.
- Ensure all reasonable measures of cleanliness, strict adherence to all health, safety, and security protocols for visitors and staff.
- Ensure compliance with all relevant local, national, and international tourism regulations and cultural heritage preservation guidelines.
- Takes effort in Revenues Generation of Phare, the Cambodian Circus including shows revenues, extra services revenue, F&B and Merchandise Sales Revenue.
- In consultation with the Executive Management team and with approval from their direct reporting lines, develop and, where necessary, participate in creating policies and procedures for the best practices of Phare, the Cambodian Circus. These include, but are not limited to: Internal Rules and Disciplinary Code, Internal and External Communications Strategy, Crisis Management Procedure, Venue Safety Procedure, Incident and Accident Procedure, and Building Security Policy.
- Supervise and monitor the Artistic Manager in maintaining the show quality to its best, ensure training and rehearsals are properly led for best artists preparation and physical condition
- Supervise and monitor the Technical Manager in coaching his team, ensure the best sound and light quality during the shows.
- Supervise and monitor the Customer Experience Team to ensure a great customer experience on the welcoming, information providing, fast ticket delivering, smooth big top seating. Make sure of the POS accuracy and close reports after the show.
- Conduct performance evaluations and provide ongoing feedback and development opportunities for PCC teams leaders, including cultural training.
- Coordinate training - Capacity Building & professionalization of Cambodian performing arts actors towards a sustainable culture industry.
- Foster a positive and collaborative work environment that emphasizes cultural awareness, exceptional customer service, and continuous learning.
- Collaborate effectively with internal departments to ensure alignment of operational goals with overall organizational objectives.
- Build and maintain strong relationships with local communities, government bodies, cultural institutions, suppliers, and tourism partners.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Work History:
- Minimum of progressive experience in operations management, experience in the tourism, hospitality, or cultural and arts sectors for 5 years is preferred
Skills & Knowledge:
General & Technical Skills
- Exceptional leadership, communication (verbal and written), and interpersonal skills, with the ability to engage effectively with diverse stakeholders and visitors from various cultural backgrounds.
- Strong financial acumen, including budgeting, forecasting, and cost control.
- Proficiency in operational management software, ticketing systems, CRM, and Microsoft Office Suite.
- Excellent in English and Khmer, spoken and written
Soft Skills
- Excellent problem-solving, decision-making, and analytical abilities, with a keen eye for detail.
- Demonstrated understanding of the principles of cultural tourism, heritage interpretation, and responsible tourism practices.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.
Corporate Sales Manager
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: $800 - $1000 Based on Experience
Phare Performing Social Enterprise is seeking a Corporate Sales Manager to join our Sales and Marketing Team.
This role is key to expanding Phare’s reach by connecting our creative arts offerings with broader corporate and possibly international opportunities. As Corporate Sales Manager, you will be responsible for developing and executing strategic plans to grow corporate sales across group ticket packages, festivals, and private events—both domestically and internationally. You will also cross sell Phare Creative Studio services and will build and maintain strong relationships with corporate clients, understand their marketing and engagement objectives, and craft customized proposals that highlight the unique value of partnering with Phare.
Reports To: Deputy Director of Sales & Marketing
Location: Based in Phnom Penh, with occasional travel as required
Working Hours: Full-Time (44 hours per week)
Duties & Responsibilities:
- Proactively identify and secure new corporate clients and business opportunities, including off-site and on-site engagements.
- Handle the entire sales process from initial inquiry and proposal creation to contract negotiation and closing.
- Build and nurture long-term relationships with corporate clients, sponsors, and event planners to foster loyalty and repeat business.
- Act as the primary liaison between clients and internal teams (operations, production, and artistic) to ensure smooth planning and delivery of customized performances.
- Ensure clear communication and coordination across departments to deliver high-quality client experiences.
- Contribute to the development and execution of integrated sales strategies and marketing plan for all services.
- Represent the organization at trade shows, industry events, and networking functions to enhance visibility and build strategic partnerships.
- Keep a record of company contacts and track sales calls, interactions, opportunities and follow-ups using the CRM (Salesforce).
- Prepare and present regular sales reports and forecasts (monthly, quarterly, and annual) to the Director of Sales and Marketing.
- Monitor sales performance and MICE to achieve revenue targets
- Uphold accountability for assigned tasks and KPIs as directed by the line supervisor.
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- Proven track record in B2B corporate sales, with a focus on events, entertainment, or a related field.
- Excellent communication, negotiation, and presentation skills.
- Strong interpersonal skills and the ability to build rapport with a diverse range of clients and internal teams.
Soft Skills
- Highly organized with strong project management skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- A passion for the arts and a commitment to Phare's mission of supporting Cambodian youth
- Strong strategic thinking and problem-solving abilities.
Customer Service Supevisor
Position Circumstances
- Career Category: Customer Service/Support, Business Administration
- Schedule:Full-time
- Salary: $400 - $500 Negotiable + Based on Experience
Report to: Operations Manager
Department: Operation Department
Schedule: Full -time (44 hours per week)
About the Role:
We are seeking a highly motivated and experienced Customer Service Supervisor to lead our customer experience team. The ideal candidate will ensure excellent service delivery, manage daily operations, and support team development to maintain high customer satisfaction.
Duties & Responsibilities:
- Double check daily, weekly, and monthly reservations to make sure all the bookings are accurate lodging into the POS system
- Prepare the POS and report ensuring all details information added correctly.
- Supervise and guide the customer service team to achieve performance targets.
- Create and maintain a respectful, harmonious, and motivating work environment for all team members
- Ensure compliance with company policies and safety standards.
- Handle escalated customer inquiries and resolve issues promptly.
- Monitor service quality and implement improvements.
- Prepare reports on team performance and customer feedback.
- Train and mentor team members to enhance skills and efficiency.
- Any duties and responsibilities upon requirement by line manager
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Business Administration or related field.
Work History:
- Experience in customer service for 2 to 3 years as a minimum
- At least in a supervisory role for 1 year
Skills & Knowledge:
General & Technical Skills
- Proficiency in MS Office and customer service software is a plus.
- Good English communication
- Proficiency in additional languages is an advantage.
Soft Skills
- Strong leadership, communication, and problem-solving skills.
- Ability to work under pressure and manage multiple tasks.
- Dynamic, Pro-active, enthusiastic, positive attitude, reliable person and highly responsible.
