Operations Manager
Position Circumstances
- Career Category: Exec. / Management, Operations Management, Logistics, Business Administration
- Schedule:Full-time
- Salary: Negotiable
ABOUT THE ROLE: The Operations Manager at KOFI is responsible for Warehouse and Delivery departments. To oversee the effective and efficient management of inventory, warehousing, and the timely delivery of products. This role is vital in ensuring smooth logistics operations, maintaining inventory accuracy, optimizing supply chain efficiency, and enhancing customer satisfaction, aligned with KOFI vision, mission, core values, and business directions "We are the leading operations services partners in line with international standard within Coffee industry, and being as the company value added agent. We provide operations service with professionalism, efficiency, quality, integrity, innovation and sustainability in order to provide our business partner the competitive productivities and exceptional experience internally and externally".
Level: M1, Head of Department (HoD),
Report To: BoD, Chief Finance Officer (CFO)
Department: Operations Department (OPD)
Base Location: Phnom Penh Head Office
Schedule: Monday-Saturday Morning
Duties & Responsibilities:
- Effective Warehouse Management:
- Oversee daily warehouse operations including receiving, storing, and tracking inventory of coffee and related products.
- Implement inventory control and management systems to ensure accuracy and minimize loss or damage.
- Ensure warehouse safety, cleanliness, and compliance with health and safety regulations.
- Coordinate stock rotation, storage, and dispatch to meet demand forecast and production needs.
- Lead, train, and develop warehouse staff to ensure operational efficiency etc.
- Smooth Delivery & Logistics Management:
- Plan and coordinate delivery schedules to ensure timely and accurate delivery to customers, distributors, or retail outlets.
- Optimize delivery routes for efficiency, cost-effectiveness, and timely service.
- Manage relationships with transportation providers, drivers, and other logistics partners.
- Monitor delivery performance and implement continuous improvements.
- Ensure effective and efficient fleet management and maintenance
- Ensure compliance with transportation regulations, safety standards, and documentation requirements etc.
- Efficient Operational Optimization:
- Streamline warehouse and delivery processes using technology and best practices.
- Manage budgets, track KPIs, and prepare reports on inventory levels, delivery performance, and operational costs.
- Collaborate with sales, production, and customer service teams to align logistics with business need etc.
- Compliance & Safety:
- Ensure compliance with legal and regulatory standards related to warehousing, transportation, and safety.
- Conduct regular safety audits and staff training sessions.
- Continuous Professional Development and Improvement:
- Review and update operational related system, technology, and SOsP proactively
- Review and coach team the professional competencies and SOPs as updated
- Identify opportunities to improve warehouse layout, inventory management systems, and delivery processes.
- Implement innovations to reduce costs, increase accuracy, and improve customer satisfaction.
- Other tasks/projects assign by supervisors and required by business etc.
Benefits:
- Seniority pay
- Yearly bonus
- Free lunch and coffee
- NSSF
- Professional Training
- Annual salary increment
- Annual Staff Party
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in related Supply Chain Management, Logistics or Business Administration
Work History:
- Experience in warehouse and delivery/logistics management for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong knowledge inventory management systems and logistics software.
- Knowledge of safety and compliance regulations in warehousing and transportation
- Ability to review and adapt the updated operational system and security standard
- Excellent English-Khmer communication skills
- Proven ability to work creatively and analytically in a problem-solving environment.
- Proficiency in English and Khmer
Soft Skills
- Proven leadership and team management skills
- Ability to work under pressure and adapt to changing operational needs.
- Willingness to travel to warehouse and delivery sites as required.
- Result effectiveness and optimized-process-cost efficiency
- Commitment to KOFI mission, vision, and core values including productivity, innovation, professionalism, integrity and customer satisfaction) etc.
Branch Supervisor
Position Circumstances
- Career Category: Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Select, evaluate and train new sales representatives.
- Motivate and guide sales teams to improve performance and achieve target setting.
- Develop and implement sale strategy effectively for enhancing sales performance.
- Assign and designate sales quotas and territories to staff according to individual potential.
- Supervise effectiveness of workflow and sequence of service supporting to business partner.
- Track weekly, monthly, and quarterly performance and manage operational office performance
- Utilize CRM software to track customer interactions and manage sale forecasting
- Ensures that all information and duties received by the superior shared in effective way.
- Flexible with varying schedules to reflect business requirement.
- Ensure compliance with company policies, industry regulations, and local laws.
- Manage inventory and supply chain processes to maintain stock levels
- Focus on activating new channels – available in the F & B industry.
- Be aware of all competitive activities within the territory or industry.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Work History:
- At least in managerial role of relevant beverage, FMCGs, Coffee include sale field & development for 2 years
Skills & Knowledge:
General & Technical Skills
- Analytical mindset with a proven track record in delivering results
- Good presentation & negotiation skills
- Good organizing, planning, control, and execution skills
- Strong knowledge of the market dynamics – competition, business development
- Language proficiency: Written & spoken – Khmer English (Good)
Soft Skills
- Strong work ethics and entrepreneur mindset
- Assertive, self-confident, and matured with good problem-solving skills
Farm Manager
Position Circumstances
- Career Category: Exec. / Management, Agriculture, Agriculture - Agronomy
- Schedule:Full-time
- Salary: Negotiable
Level: M1
Report To: Sr. Facility Manager, Dot-Line to CFO
Department: Mondulkiri Farm (MKR)
Schedule Monday-Saturday morning
PURPOSE: The position, with a dynamic and experienced Farm Manager and a comprehensive understanding of farm management, a strong background in crop production, and the ability to implement sustainable and efficient farming practices, will lead and oversee all aspects of our agricultural farm operations as a key role in planning, organizing, and directing the activities of the farm to ensure productivity, profitability, and environmental stewardship, align with KOFI mission, vision, and core values etc.
Duties & Responsibilities:
- Collaborate with stakeholders to define long-term goals and objectives for the farm.
- Oversee all aspects of crop production, including planting, cultivation, irrigation, and harvesting.
- Monitor and manage pest and disease control measures, adhering to organic or sustainable farming practices.
- Prepare and manage the farm budget, ensuring cost-effective operations and resource allocation.
- Monitor financial performance and identify opportunities for cost savings and revenue generation.
- Lead and manage a team of farm workers, providing training, guidance, and support.
- Delegate tasks and responsibilities to ensure efficient workflow and goal attainment.
- Oversee the maintenance and operation of farm equipment, including tractors, plows, and harvesters.
- Manage the procurement of necessary resources such as seeds, fertilizers, and other inputs.
- Develop and implement strategic plans for crop production, considering factors such as crop rotation, soil health, and market demand.
- Other projects/task assigned by supervisors or required by business etc.
Benefits:
- Competitive salary
- Health insurance
- Opportunities for professional development or other base on company policy etc
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Agriculture, Agronomy, or related field.
Skills & Knowledge:
General & Technical Skills
- Proven experience in farm management, with a focus on sustainable and/or organic farming.
- Strong leadership and organizational skills.
- Knowledge of crop management, pest control, and irrigation practices.
- Familiarity with budgeting and financial management.
- Excellent communication and interpersonal skills.
- Commitment to KOFI mission, vision, and core values including productivity, innovation, professionalism, integrity and customer satisfaction) etc.
