Operations Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Stay Nature Group is seeking an experienced and dynamic Operations Manager to lead hotel operations and ensure exceptional guest service, smooth departmental coordination, and operational excellence. The Operations Manager will oversee Front Office, Housekeeping, Food & Beverage, and other operational units to achieve service, financial, and quality goals while supporting the Managing Director in strategic initiatives.
Benefits of the Position:
- Competitive salary based on experience
- Monthly service charge / incentive bonus
- Annual performance-based bonus
- Clear career growth path
- Professional training and development opportunities
- Exposure to multi-department operations for skill advancement
- Duty meals provided
- Uniform and staff facilities offered
- Participation in staff events and team-building activities
- Networking opportunities within the hospitality industry
- Oversee day-to-day hotel operations across all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Lead, motivate, and support department managers and staff to achieve high service standards.
- Monitor service quality and implement continuous improvements to enhance guest satisfaction.
- Handle guest complaints and feedback promptly, ensuring professional and satisfactory resolution.
- Plan and manage staff schedules, duty rosters, and manpower requirements.
- Oversee inventory control, purchasing requests, and budgetary compliance.
- Ensure all operations comply with health, safety, hygiene, and security regulations.
- Conduct departmental meetings, coordinate interdepartmental communication, and report to the General Manager.
- Review financial and operational reports, analyzing performance to drive efficiency and profitability.
- Act as the duty manager when required, ensuring smooth operations in the absence of senior management.
- Ensure all staff remain committed to upholding the hotel’s core values in their daily work and behavior.
- Qualifications & Skills:
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 5–7 years of hotel operations experience, with at least 2–3 years in a managerial role.
- Strong leadership and people management skills with proven experience in team development.
- Excellent communication, problem-solving, and conflict-resolution abilities.
- Ability to manage multiple priorities under pressure while maintaining service standards.
- Knowledge of hotel systems (PMS, POS) and proficiency in Microsoft Office.
- Customer-focused with strong attention to detail.
- Flexibility to work shifts, weekends, and holidays.
- Core Competencies:
- Guest-oriented and service-driven
- Strong organizational and time-management skills
- Financial and cost-management awareness
- Team leadership and staff coaching
- Decision-making and adaptability
- Operational excellence mindset
- Commit to upholding the hotel’s core values
Assistant Operation Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Stay Nature Group_ The Nature is looking for a dedicated candidate for the position Assistant Operations Manager to support the Operations Manager in overseeing daily hotel operations to ensure smooth service delivery, guest satisfaction, and operational efficiency. This role involves supervising staff, coordinating departments, maintaining quality standards, and assisting in achieving financial and service goals.
Benefits of the Position:
- Competitive salary package based on experience.
- Monthly service charge / incentive bonus.
- Annual performance-based bonus
- Opportunity to advance to Operations Manager / Department Head roles.
- Professional training and development programs.
- Exposure to cross-department operations for skill enhancement.
- Duty meals provided.
- Uniform offered.
- Participation in staff events and team-building activities.
- Opportunity to work in a dynamic hospitality environment.
- Exposure to guest relations and hotel management practices
- Networking with industry professionals.
- Assist the Operations Manager in managing day-to-day hotel operations across Front Office, Housekeeping, Food & Beverage, and other relevant departments.
- Supervise, train, and support staff to ensure high standards of service and guest satisfaction.
- Monitor and evaluate service performance, addressing any issues promptly to maintain quality.
- Coordinate interdepartmental communication to ensure seamless guest experiences.
- Support in scheduling, workforce planning, and duty rosters for operational departments.
- Assist with inventory control, procurement requests, and cost management to meet budgetary goals.
- Handle guest complaints and feedback professionally, ensuring quick resolution.
- Support the implementation of hotel policies, procedures, and service standards.
- Ensure compliance with health, safety, and hygiene regulations.
- Participate in regular management meetings and contribute to operational strategies.
- Act as the duty manager when required in the absence of senior management.
- Qualifications & Skills:
- Bachelor’s degree or diploma in Hospitality Management or related field.
- Minimum 3–5 years of hotel experience, with at least 1–2 years in a supervisory or assistant manager role.
- Strong leadership, interpersonal, and communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of hotel systems (PMS, POS) and Microsoft Office.
- Customer-service oriented with attention to detail.
- Flexibility to work shifts, weekends, and holidays as required.
- Core Competencies:
- Guest-focused and service-driven
- Strong organizational and time-management skills
- Team leadership and staff development
- Financial and cost-awareness
- Adaptability and decision-making ability
Interns
Position Summary
Requirements - Skills, Qualifications, Experience
2025 Internship Program for Hospitality Skills – Applications Now Open!
Onboarding Date: 01 October 2025
Available Positions: 25 Internship Slots
Why Intern with Stay Nature?
- Hands-on hospitality experience
- Learn from industry professionals
- 10% service charge benefit
- Regular days off & free meals
- Friendly, inclusive work environment
- Career growth & full-time opportunities
- To qualify for the Stay Nature Internship Program applicants should meet the following criteria:
- Education
- University/college student, vocational trainee, or recent graduate in high school, business, IT, or related fields.
- Commitment
- Minimum availability of 3–6 months for the internship.
- Willingness to follow company schedule, shifts, and operational needs.
- Skills & Qualities
- Positive attitude, good communication, and teamwork spirit.
- Strong willingness to learn and adapt in a professional work environment.
- Other Requirements
- Must submit a CV and short cover letter mentioning preferred department.
- Must follow company policies on appearance, punctuality, and behavior.
