Operations Manager
Position Summary Expectations - Duties, Responsibilities
Start date: Immediate
Reports to: Head of Operations
- Customer Management
- Manage new and existing customer enquiries (phone, email, social media, telegram, in person). Provide school tour for new customers. Manage new student enrolments.
- Student Administration
- Organise student folders, registration forms, incident forms, meeting notes.
- Education Support
- Respond to teacher requests and support them in their role. Understand and be able to communicate the curriculum offered at the school
- Human Resources
- Participate in interviews for new staff, Organise new staff information in staff file and on management system, Organise required documentation required for new staff including medical insurance, visa, work permits, Manage and update School staffing schedules. Contribute to staff performance reviews, Update staff joiner / staff leaver documentation
- Facilities management
- Manage facilities and housekeeping staff to ensure a safe and clean school environment
- Third party supplier management
- Liaise with all 3rd parties for the services they provide to the school
- Relevant University Degree
- Proficient level of English/Khmer (spoken and written)
- Strong interpersonal and communication skills
- Strong IT skills
- Experience with managing a team (preferred)
- Self-motivated and enthusiastic
- Continuously strives for improvements
Academic Assistant
Position Summary Expectations - Duties, Responsibilities
Start date: Immediate
Reports to: Deputy Head and Headteacher
Job Overview
The Academic Admin Assistant will provide high-level administrative support to the Deputy and Headteacher to ensure the smooth operation of the school’s daily activities. This role requires exceptional organisational, communication, and interpersonal skills, as well as a proactive approach to managing tasks and maintaining confidentiality. The Academic Admin Assistant will handle a wide range of responsibilities, including scheduling meetings, managing correspondence, organising events, and assisting with school-wide initiatives, including supporting marketing activities that strengthen the school’s image and community engagement.
- The Academic Assistant supports the Deputy Headteacher and Headteacher with:
- Academic scheduling and timetabling.
- Preparation, organisation, and filing of academic documents, reports, and assessment records.
- Administrative support for academic meetings, such as the preparation of agendas, minutes, and follow-up actions.
- General Administrative support including photocopying, laminating, preparing school resources.
- Book and resource cataloguing and support with the library collection.
- Coordination of the collection, organisation, and deployment of teaching resources, exam papers, and lesson materials.
- Communication between teachers, students, parents, and the wider community in relation to academic matters and school events.
- Preparation and distribution of report cards, certificates, and academic notices.
- Support the arrangement and organisation of school meetings, staff development sessions, parent-teacher conferences, and other school events as required.
- Preparation and scheduling of social media content, newsletters, and other publications that highlight the school’s achievements and culture.
- Professionalism:
- The Academic Assistant is expected to:
- Maintain confidentiality of school records and sensitive information.
- Demonstrate accuracy, organisation, and attention to detail in all tasks.
- Communicate clearly and respectfully with staff, students, and families.
- Model professionalism, integrity, and initiative in both academic and marketing duties
- Support the School’s Mission, Values, and Policies.
- Skills required:
- Strong organisational and time-management skills, with the ability to handle multiple tasks and priorities.
- High attention to detail and accuracy in record keeping, scheduling, and documentation.
- Clear written and verbal communication skills in Khmer/English; ability to communicate respectfully with students, staff, parents, and the wider community.
- Competency in using Microsoft Office and email.
- Professional attitude, discretion, and commitment to confidentiality.
- Flexibility, initiative, and a collaborative team spirit.
- Preferred Experience:
- Previous experience working in an academic, school, or educational environment.
- Experience in preparing and publishing newsletters, social media content, or other communications.
- Prior involvement in event coordination, communications, or marketing activities within an educational setting.
