Operation Manager, Retail Non-Fuel (SFS)
Position Circumstances
- Career Category: Hospitality - Bar, Business Administration, Sales / Marketing, Operations Management
- Schedule:Full-time
- Salary: Negotiable
Reporting Line: Head of Retail Non-Fuel Business
Duties & Responsibilities:
- Lead and manage the operations of Bonjour Shops and Café Bonjour across COCO, CODO, and DODO networks to ensure sustainable sales growth, profitability, operational excellence, and customer satisfaction.
- Own network sales, profitability, compliance, and operational performance across all Retail Non-Fuel sites.
- Drive consistent implementation of operating standards, SOPs, merchandising principles, and customer service excellence across all locations.
- Establish COCO sites as operational benchmarks and replicate best practices across CODO and DODO networks.
- Ensure effective stock management, product availability, inventory accuracy, replenishment processes, FIFO/FEFO compliance, and loss prevention through strong operational controls and dealer coaching.
- Own food safety, HACCP compliance, and HSEQ standards through regular audits, training, corrective actions, and continuous improvement initiatives.
- Build strong partnerships with dealers and collaborate closely with the SFS team and Territory Managers to accelerate CODO and DODO business growth.
- Support dealers in improving assortment, merchandising, promotions, store execution, and staffing to increase sales and customer basket size.
- Ensure all new Bonjour Shops and Café Bonjour sites are fully operational, adequately staffed, properly trained, and effectively supported during and after launch.
- Monitor, analyze, and improve store performance through KPI reviews, business reporting, action plans, and regular operational follow-up.
- Evaluate promotional activities and business initiatives and translate insights into practical commercial recommendations.
- Monitor customer behaviour, competitor activities, and market trends to identify growth opportunities and improve business performance.
- Lead, coach, and develop the Operations team to achieve business objectives while fostering a culture of accountability, collaboration, and continuous improvement.
- Prepare regular performance reports and present operational results, opportunities, and risks to management.
- Ensure compliance with the Company's Code of Conduct, internal control requirements, food safety standards, HSEQ regulations, and applicable legal obligations.
Expected Profile of Candidates
Languages:
- Khmer - Fluent is required
- English - Fluent is required
Qualifications:
- Bachelor's Degree in Business Administration, Management, Hospitality Management, Retail Management, or a related field.
- Master's Degree is preferred
Work History:
- Experience in retail or food service operations for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Multi-site operations management and SOP implementation.
- Team leadership and people management.
- Store audits, merchandising, and inventory control.
- KPI monitoring, P&L management, and operational planning.
- Strong Excel, reporting, and data analysis skills.
- Convenience retail and food service operations.
- Dealer or franchise business models.
- HACCP, food safety, and HSEQ standards.
- Fluent in Khmer and English, both spoken and written.
- Experience managing multi-site operations and leading teams is preferred.
Soft Skills
- Strong field leadership and hands-on management approach.
- Ability to influence and build partnerships without direct authority.
- Strong communication, coaching, and problem-solving skills.
- Results-driven with a focus on operational excellence and customer experience.
