Operation Assistance (4 Positions)
Expectations - Duties, Responsibilities
- Timely preparation of rates and quotes for customers and overseas agents
- Coordinate the routing of import/export bookings with airline and ocean carriers
- Support the development of existing and new customers by working closely with your Branch Manager and the entire sales organization
- Collaborate and build relationships with customers, carriers, and agent representatives regarding to air and ocean products to strengthen service competitiveness
- Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
- Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
- Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
- Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
- Preferred but not required, a Bachelor's Degree in Business with emphasis in Supply Chain Management, Transportation and Logistics,
- Minimum of two years International Forwarding Experience ( Optional)
- Detailed knowledge of operational procedures regarding air, ocean, import/export business
- Strong customer service, customer development, or business development experience
- Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade
- Prior experience with Cargowise software system preferred but not required
- Experience in Microsoft Office Suite and other spreadsheet applications
- Good command of spoken English and Mandarin/Korean are an advantage
Sales and Marketing (Executive) (4 Positions)
Expectations - Duties, Responsibilities
- Reports to Commercial Manager/Director
- Develop business with focus on International / Domestic Freight Forwarding as well as Contract Logistics
- Achieve set sales targets / develop trade lanes / secure new business
- Work closely with Commercial Manager on local / cluster and regional projects
- Develop quarterly sales plan in conjunction with sales target
- Management reporting
- Identify and develop new sales markets and opportunities
- Ensure that Management is informed in a timely manner of any changes in the market trend
- Initiate and implement appropriate short and long term action plans in conjunction with the sales target
- Plan and perform sales calls according to corporate strategy
- Degree in Marketing/ Economics / Foreign Trade / Business Administration
- One to three years experiences in sales or marketing ( Optional)
- Customer focused, achievement driven, team work
- Good command of spoken English and Mandarin/Korean are an advantage
- Strong communication and negotiation
- Good Computer / PC literacy word, excel, internet, outlook
- Proactive, hard-working, honest, confident, result oriented
- Demonstrated to work under pressure and deadlines
- Preferably to have own transportation
- Long term commitment with the company
- Ability to self-motivate and multi-tasks
Customer Service Supervisor (1 Position)
Expectations - Duties, Responsibilities
- Manage and attend daily import documentation inquiries.
- Liaise with relevant parties to ensure required documents for import customs document submission are accurately arranged.
- Send arrival notices and related documents to customers before shipment arrival.
- Update weekly/monthly and reports.
- Perform other tasks to be assigned.
- Good at speaking/writing English and Chinese is an added advantage.
- Good at using Ms. Office basically Outlook, Excel, Word
- Hard/smart working individual and customer oriented.
- Ready to work under pressure meet deadline.
- Willing to learn and initiating improvement in daily work.
- Able to work independently and/or as a team
