Night Auditor
Position Circumstances
- Career Category: Hotel/Restaurant, Service & Hospitality, Accounting, Business Administration
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Front Office Manager
FUNCTION : Farmhouse Resort & Spa
SALARY : Competitive
Duties & Responsibilities:
- Handle guest check-ins and check-outs during night shifts, including late arrivals and early departures, while ensuring smooth and efficient service.
- Respond promptly and professionally to guest inquiries, requests, and complaints to maintain a high standard of guest satisfaction.
- Monitor guest arrivals, departures, and room occupancy to ensure accurate room status and smooth operations.
- Manage reservations by taking and confirming bookings via telephone, email, or online platforms.
- Coordinate effectively with security, housekeeping, and maintenance teams during the night shift to address any operational needs.
- Review and reconcile all daily transactions from the front office, restaurant POS, and other outlets to ensure accuracy.
- Balance and close all cashier reports, making sure all financial records for the day are complete and correct.
- Post room and tax charges and verify that all transactions are accurately recorded in the property management system (e.g., eZee Absolute).
- Generate and submit daily night audit reports to management in a timely manner.
- Assist management with administrative and operational tasks as required.
Benefits:
- Seniority
- Accommodation
- Food
- Insurance
- Other attractive benefits
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Hospitality, Accounting, Business Administration, or related field
- High School Diploma as a minimum
Work History:
- Night Auditor or in front office, accounting, or night shift operations in a hotel or similar environment for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Strong numerical and accounting skills
- Excellent communication and customer service skills.
- Good computer literacy (MS Excel, Word, and accounting or P0S/ eZee Absolute software).
Soft Skills
- Strong problem-solving and time management abilities.
- Able to work independently with minimal supervision.
