MIS Coordinator
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
Duty station: IT Department
Report to: Head of IT
Validated by: CFO
JOB SUMMARY
MIS Coordinator is responsible for all IT systems and providing accurate business performance information to support management decision making and formulation of business strategies. Understand the business drivers and delivery cost efficient technology solution for the business keeping long term support / smooth functioning of the systems. The ideal of MIS position must have both leadership and technical skills to effectively and efficiently manage all IT systems.
- Manage/Administer on core banking system including product parameterizations and customization, statutory reports, maintenance, troubleshoot, etc.
- Design and develop a robust monitoring and tracking system on key business performance information to provide responsive and insightful reporting template.
- Apply a structured change management approach and methodology for the changes caused by core banking system or other systems
- Involve in the test case development execution.
- Help to define IT training needs and provide training as required to ensure the most effective use of computer systems.
- Held-desk support and monitor closely on data encoding at branches in the MIS system both Web and Mobile.
- Lead the user acceptance test and log issues/problems encountered and liaise with implementation partner for rectification of errors.
- Ongoing evaluations of overall operations of information technology functions and recommend enhancements and implement too.
- Manage all reports including NBC and CBC and change request documents which requested by user.
- Responsible to work closely with Credit Bureau of Cambodia in data verification and uploading and B2B system and other.
- Monitor the reconciliation and research of discrepancies in MIS report data.
- Supervise and motivate MIS team to work collectively and efficiently.
- Ensure that for any requests of the data / information are provided to the requestors are accurately, consistency, timely, and completeness.
- Strive for the continuous improvement on Core Banking System in terms of productivity and service by strengthening working policies and thru process optimization and efficiency.
- Able to liaise, decide and work with vendors, other departments, units inputs are critical.
- Support the development of quality assurance mechanism within the MIS Team and support the Developer Team in developing and maintaining systems and procedures to ensure the integrity of data to satisfy the Audit committee and external auditors.
- Monitor and support procedures for backup and recovery of MIS data held on the administrative network.
- Identify and where feasible, automate current performance-tracking methods and processes to minimize manual intervention to improve timeliness and quality of data delivered for business information management reporting purposes.
- Maintain standard data definition, dictionary and business rules and logic to ascertain consistency in the derivation of business performance metrics across all business streams to ensure a single version of the truth in the business information management reporting.
- Work requires professional written and verbal communication and interpersonal skills.
- Assess new computing technologies to determine potential value for the company.
- Running and Support EOD process
- To perform others tasks as assigned by line supervisor
- JOB SPECIFICATION
- Knowledge
- Education: Bachelor degree in computer science, technology or related fields;
- Experience: At least 3 years’ experience with management information system, preferably in microfinance industry
- Application/Software development with 2 years experiences using Microsoft Technology or other equivalent technologies and 2 years’ experiences with database administration like SQL server.
- Experience in systems security such as backup/restore, user access rights, etc.
- Knowledge: on Core Banking System and Accounting
- Skills& Abilities
- Language – be high proficiency in English: listening, speaking, reading, and writing;
- Computer literacy: MS office, MS Outlook, IT Languages (VB.Net, ASP.Net, PHP, Java, C# and etc.),SQL Server, FinCraft System or Other systems for business operation
- Be good writing a procedure, guideline, instruction and best practices to the MIS team.
- Ability to handle multiple tasks and complexities as per a number of different projects will be implemented at the same time.
- Ability to work without supervision;
- Ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines and self-motivation.
- Enough knowledge in Windows, Linux technology operated with high availability and scalability.
- JOB COMPETENCIES
- FUNCTIONAL SKILLS
- Ability to understand and communicate complex technical details in clear and concise manner to both technical and non-technical staff
- Skill in Require problem solving
- BEHAVIOURAL COMPETENCIES
- Customer Orientation
- Ownership
- Initiative
- Result Orientation
- Self-development
- Team work
- LEADERSHIP COMPETENCIES
- Ability to motivate teams to produce quality materials within tight time frames and simultaneously manage several projects
Senior IT Audit Officer
Position Summary Expectations - Duties, Responsibilities
Department: Internal Audit Department
Location: Head Office
Report to: Head of Internal Audit
Subordinate(s): N/A
JOB SUMMARY
The Senior IT Internal Auditor will be responsible for planning, executing, and managing IT audits across the organization. This role ensures that the organization's IT systems, infrastructure, and related processes are effective, efficient, and secure, complying with applicable laws, regulations, and internal policies. The SITA will work closely with the Head of Internal Audit and other departments to assess risk, evaluate internal controls, and recommend improvements.
- IT Audit Planning & Execution:
- Develop, implement, and manage the annual IT audit plan.
- Perform IT audits, including audits of IT infrastructure, systems, applications, cybersecurity, data privacy, and IT governance.
- Evaluate the effectiveness of IT controls and recommend improvements to mitigate risks.
- Ensure compliance with relevant regulatory and legal requirements, including data protection laws and cybersecurity frameworks.
- Risk Assessment:
- Identify and assess IT risks related to the organization's technology environment.
- Provide input to the risk-based internal audit plan, focusing on medium and high-risk areas.
- Work closely with management to assess emerging IT risks and recommend appropriate mitigation strategies.
- Internal Control Review:
- Review and assess the design and effectiveness of IT-related internal controls.
- Ensure alignment of IT controls with business objectives, including change management, incident response, and disaster recovery procedures.
- Perform regular assessments of cybersecurity controls, including vulnerability management, patching, and security incident handling.
- Collaboration & Stakeholder Management:
- Collaborate with other internal audit team members, including financial and operational auditors, to provide comprehensive audit coverage.
- Communicate findings and recommendations to senior management, including presenting audit results and action plans.
- Foster strong relationships with IT, cybersecurity, and business departments to facilitate effective audit execution.
- Audit Reporting:
- Prepare detailed audit reports with actionable recommendations for improving IT processes, systems, and controls.
- Follow up on audit recommendations to ensure timely implementation by management.
- Report significant issues to the Head of Internal Audit and relevant stakeholders.
- Continuous Improvement:
- Stay updated on the latest IT audit and cybersecurity trends, risks, and best practices.
- Participate in professional development activities, including certifications like CISA, CISSP, or other relevant IT audit qualifications.
- Provide mentorship and training to junior audit staff, ensuring knowledge transfer and team development.
- Education: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Certifications (Advantage): CISA, CISSP, CRISC, CISM, or equivalent certifications.
- Experience: Minimum of 01 years of experience in IT auditing, risk management, cybersecurity, or other IT roles, preferably in a financial institution.
- Technical Knowledge: Good understanding of IT frameworks (COBIT, NIST, ISO 27001, etc.), cybersecurity, IT governance, and Technology Risk Management (TRM) Guidelines of the NBC.
- Analytical Skills: Ability to identify and assess IT risks, evaluate control environments, and provide actionable recommendations.
- Communication: Strong written and verbal communication skills in English, with the ability to present complex technical issues to non-technical stakeholders.
- Leadership: Demonstrated ability to lead audit engagements and work effectively with cross-functional teams.
- Other Skills: Ability to conduct other audits of functional departments within the organization such as Risk Management, Legal and Compliance, Marketing and Communications, Social Performance, Finance, etc.
