Midwife-Centre
Position Summary Expectations - Duties, Responsibilities
Report to : Centre Manager
Location : Banteay Meanchey (Poi Pet)
Job Status : FDC Contract 1 year
The Midwife in Centre will assist and work closely with the Centre Manager at Marie Stope Centre to provide general day-to-day excellent service delivery support to the clinic, including ensuring and assisting the Centre Manager with clinic administration responsibilities. This role requires strong team work and also plays an important part in ensuring the success of the clinic.
- Professional Client Experience and Service Delivery
- Ensure all clients receive a full end to end client experience following all Marie Stopes policies and operational guidelines for full client satisfaction.
- Provide high quality service provision to clients in a friendly manner and in accordance with Marie Stopes clinical protocol guidelines.
- Actively communicate with clients for follow up services, in particular follow up on post abortion family planning services.
- Admit clients, informing and advising them of Marie stopes Services appropriate to their needs through best client counseling practices and cross-service approach.
- Ensure clients are informed and fully counselled on possible treatment and family planning options.
- Provide correct diagnosis and treatment recommendations for clients, where required seek advice from the Acting Centre Manager.
- Promote and implement “vocal local” to minimize client nervousness.
- Administer other drugs/treatments to clients who have a need based on the planned procedure.
- Assist in the recovery area and observation of clients’ post-procedure.
- Recognise any complications or side effects of medications or treatment.
- Follow Marie Stopes incident management policies for all clinical complications.
- Practice and promote “universal precautions” at all times-ensure all waste is disposed of as per Marie Stopes guidelines.
- Promote and enable clients to provide confidential feedback to assist in improving our services.
- Ensure sterilization room and all equipment is arranged properly, ensure all instruments are sterilized as per protocols.
- Ensure QA job-aids, IEC and Pricing Boards are implemented and maintained.
- Ensure the Autoclave machine is used properly and maintained following instructions and the schedule.
- Ensure all areas of the clinic are clean at all times (procedure rooms, reception room and office). This includes the floor, wall, celling and materials/equipment.
- Ensure all linen is clean (including ironing) and folded for timely supply to rooms as needed.
- Efficient Centre Administration
- Ensure all relevant client records are completed accurately, and client consent forms are completed before any service provision commences.
- Ensure client files are handled and stored in a confidential manner.
- Responsible for HER-client information center in data entry and assist in ensuring reports and client records are up to date.
- Support flexible work hours based on the need and number of clients and ensure roster system is being implemented effectively.
- Ensure suppliers used including drugs and materials are being used in the right manner and properly recorded
- Assist Centre Manager in maintaining accurate stock records including stock cards and stocktakes.
- Where requested assist the clinic Manager in month and reporting.
- Follow the Clinic Operations Manual in regards to full clinic administration.
- When needed, assist other team members with cleaning duties, sterilization duties, cover for reception/other team members.
- Participate in annual clinic cleaning program to ensure clinic remains tidy at all times.
- Collective Responsibility for Centre Growth – services, financial and quality
- Procatively follow work plans to achieve daily, weekly, and monthly services delivery target.
- Actively participate in weekly clinic meeting to review and analysis results and develop key action to increase more income, more client, and productivity.
- Assist Acting Clinic Manager in follow up with internal and external quality assurance feedbacks and implement recommendations to increase quality score each year.
- Based on marketing plans approved by support office implement community demand promotions out of clinic to increase services and awareness of clinic.
- Where requested and supported by Marketing Manager, conduct interviews, attend key stakeholder meetings.
- Follow MSIC’s Clinic Operations Manual at all times.
- Leadership
- Work with the Clinic team for a successful Clinic following the Clinic operating procedures manual.
- Ensure strong team work and willingness to assist clinic team members in any tasks, even if not specifically written in the framework.
- Promote Marie Stopes in a positive way to external parties in the community
- Attend all Clinical and non-Clinical trainings for personal development.
- Work by example and promote “One-Team, One Spirit” approach.
- Upload all Marie Stopes policies including Anti-Fraud and Bribery and Child Protection.
- Uphold all Marie Stopes core values and lead by example.
- Other Duties
- Other activities as nominated by your line manager, and or members of SMT.
- Where requested, assist the wider MSIC business activities including project activities (out of clinic).
- Attend all required trainings, clinical and non-clinical.
- Where trained as a Trainer of a Trainer, undertake training activities nationwide as requested
- 2 years previous experience as a Secondary Midwife or Medical Assistant
- A minimum of 2 years in safe motherhood and reproductive health programs.
- Trained in Comprehensive Abortion Care.
- Well-developed communication skills, fluent Khmer and basic English (written and spoken)
- Strongly IT literate
- Friendly, helpful and caring manner and sensitivity to individual client needs, awareness of confidentiality.
- Ability to remain calm in a pressurized environment.
Cashier and Receptionist Intern
Position Summary Expectations - Duties, Responsibilities
The Cashier and Receptionist Intern will assist and work closely with the Receptionist and Cashier at Marie Stope Centre to provide general day-to-day admin and reception support to the clinic, including ensuring positive customer experiences, accurate record management and assisting the Centre Manager with clinic administration responsibilities. This role requires strong teamwork and also plays an important part in ensuring the success of the clinic.
Report to : Centre Manager
Location : Banteay Meanchey (Poi Pet)
Job Status : Internship Full Time – 6 Months
- Client Reception and Clinic Administration:
- Welcome clients to the clinic in a non-judgmental and friendly way.
- Provide quality services to clients at all times in a professional manner, with respect, patience and kindness.
- Answer the phone promptly within 3 rings, politely stating organization name and asking how you can help
- Ensure the waiting area is clean and in order
- Responsible for operation of TV and DVD machine ensuring it is clean, working and that it is on for client entertainment at an acceptable noise level.
- Ensure all IEC materials are in good order not torn. Ensure no newspapers are older that one week.
- Ensure all equipment is handled correctly and report to line manager if any maintain is needed. (all office equipment for receptionist/cashier only)
- Facilitatea visitors to the clinic as per Centre Managers instructions.
- Promptly distribute mail and documents to staff.
- Assist guard to ensure the clients do not obstruct the entrance to the clinic with their motors or cars.
- Ensure client’s shoes do not obstruct the entrance
- Guide or bring client to the service’s room
- Client Registration
- Daily data entry of client visit information accurately entered into the EHR system
- Produce end of shit reconciliation report of data from the EHR system
- Extract weekly data reports from EHR and submit to Center Manager as requested.
- Check each client’s prescription and compare with the records in EHR to ensure the accuracy of the prescription provided.
- Cash Recording
- Manage and reconcile petty cash to ensure there is enough cash on site for miscellaneous expenses that occur in clinic.
- Ensure all cash is kept in a locked box in the safe, which is locked at all times. Ensure the cash is deposited regularly into the bank.
- Issue official receipts for all service payments.
- Accurately record and count services income daily and report to the total to Center Manager.
- Summit expenses and income report to the Finance Department at Head Office monthly.
- Teamwork
- Work with the Clinic team to contribute to the success of the Clinic, following the clinic operating procedures manual.
- Ensure strong teamwork and willingness to assist clinic team members in any task, even if not specifically written in this framework.
- Promote Marie Stopes in a positive way to external parties in the community.
- Attend all Clinical and non-Clinical trainings for personal development.
- Work by example and promote “One-Team, One Spirit” approach.
- Uphold all Marie Stopes policies including Anti-Fraud and Bribery and Child Protection.
- Uphold all Marie Stopes core values and lead by example.
- Other duties
- Provide vocal local support to clients as needed.
- Assist Infection Prevention Assistant to ensure equipment is appropriately sterilized
- Perform other duties as requested by the Centre Manager.
- Assist in ironing and lien when needed
- Assist the clinic team for conducting demand creation activities
- Lead client to providing service room after the registration
- BBA in business administrator or studying in Year II, III or IV
- Computer literacy in Ms. Word, Excel
- Demonstrate high level of ethical behavior and trustworthiness
- Approachable with strong interpersonal & listening skills
- Be patient and willing to learn more
- Team Player
- Fully commit to MSI’s Vision and Mission
