Midwife Centre (2 Positions)
Position Summary Expectations - Duties, Responsibilities
Midwife in Centre will assist and work closely with the Centre Manager at Marie Stope Centre to provide general day-to-day excellent service delivery support to the clinic, including ensuring and assisting the Centre Manager with clinic administration responsibilities. This role requires strong team work and also plays an important part in ensuring the success of the clinic.
Location: Ta Khmao (1 position), Poi Pet (1 position)
Reporting to: Centre Manager
Contract Type: FDC (1 year)
Probationary Period: 3 months
Level of contact with children: Direct
- Key Responsibilities
- Ensure all clients receive a full end to end client experience following all Marie Stopes policies and operational guidelines for full client satisfaction.
- Provide high quality service provision to all clients with full rank of SA/FP service in a friendly manner and in accordance with Marie Stopes clinical protocol guidelines.
- Actively communicate with clients for follow up services, in particular follow up on post abortion family planning (PAFP) services.
- Admit clients, informing and advising them of Marie Stopes Services appropriate to their needs through best client counselling practices and cross-service approach.
- Ensure clients are informed and fully counselled on possible treatment and family planning options.
- Provide correct diagnosis and treatment recommendations for clients, where required seek advice from the Center Manager.
- Promote and implement “vocal local” to minimize client nervousness.
- Administer other drugs/treatments to clients who have a need based on the planned procedure.
- Assist in the recovery area and observation of clients post-procedure
- Recognize any complications or side effects of medications or treatment
- Follow Marie Stopes incident management policies for all clinical complications
- Practice and promote ‘universal precautions’ at all times-ensure all waste is disposed of as per Marie Stopes guidelines.
- Promote and enable clients to provide confidential feedback to assist in improving our service.
- Ensure sterilization room and all equipment Is arranged properly, ensure all instruments are sterilized as per protocols.
- Ensure QA job-aids, IEC and Pricing Boards are implemented and maintained.
- Ensure the Autoclave machine is used properly and maintained following instructions and the schedule
- Efficient Centre Administration
- Ensure all relevant client records are completed accurately, and client consent forms are completed before any service provision commences.
- Ensure client files are handled and stored in a confidential manner.
- Responsible for EHR-client information center in data entry and assist in ensuring reports and client records are up to date.
- Support flexible work hours based on the need and number of clients and ensure roster system is being implemented effectively.
- Ensure suppliers used including drugs and materials are being used in the right manner and properly recorded and dispend in HER properly and regularly.
- Assist Centre Manager in maintaining accurate stock records including stock cards and stock takes.
- Where requested assist the Center Manager in month and reporting.
- Follow the Centre Operations Manual in regards to full centre administration.
- When needed, assist other team members with cleaning duties, sterilization duties, cover for reception/other team members.
- Participate in annual clinic cleaning program to ensure clinic remains tidy at all times.
- Proactively follow work plans to achieve daily, weekly, and monthly services delivery target.
- Actively participate in weekly clinic meeting to review and analysis results and develop key action to increase more income, more client, and productivity.
- Assist Acting Centre Manager in follow up with internal and external quality assurance feedbacks and implement recommendations to increase quality score each year.
- Based on marketing plans approved by support office implement community demand promotions out of clinic to increase services and awareness of clinic.
- Where requested and supported by Marketing Manager, conduct interviews, attend key stakeholder meetings.
- Follow MSIC’s Centre Operations Manual at all times.
- Qualification/Skill and Experience:
- 2 years previous experience as a Secondary Midwife or Medical Assistant
- CAC training, ST, LTFP training and experience
- Valid midwife council
- Skills
- Client-focused with good interpersonal skills to engage with people of all levels
- Computer literate in Ms. Office software-Word, Excel, PowerPoints, Outlook, etc.
- Analyse and make informed decision based on the given information
- Implement policy and guidelines with minimal support
- Good English (written and spoken) is preferred
- Attitude / Motivation:
- Strong supporter of sexual reproductive health rights for all men/women, including access to abortion services
- Result oriented and has business mindset
- Able to lead and work as part of a team
- Adaptable and flexible, including changes in the work schedule
- Able to work in a pressured environment
