Mechatronics Field Service Technician & Service Partner
បរិយាកាសមុខតំណែង
- ប្រភេទការងារ: វិស្វកម្ម, ផ្នែកវិស្វករ - អគ្គីសនី, មេកានិក
- ពេលវេលា:ការងារពេញម៉ោង
- ប្រាក់ខែ: អាចចរចាបាន
Purpose of the Role
This dual-role position combines hands-on field service execution with local representation of KHS for customers in Cambodia. As the technical expert on the ground, the role ensures the installed base operates at peak efficiency. As the local KHS representative, it serves as the primary customer contact and a key link to the regional KHS service organization.
The position is ideal for an experienced mechatronics professional seeking to combine strong technical expertise with increased customer-facing and commercial exposure.
ករណីកិច្ច និងការទទួលខុសត្រូវ:
- Perform technical work on KHS machines and lines, including troubleshooting, root cause analysis of production stoppages, and optimization of machine and line efficiency.
- Carry out preventive and corrective maintenance, retrofits, and mechanical, electrical, and control system tasks, including reprogramming and parameter adjustments.
- Identify parts requiring repair, install replacements and retrofits, and document all work completed in service reports and KHS Connect.
- Provide first-line on-site support and support the regional 24/7 hotline when required.
- Act as the local KHS representative for customers in Cambodia through regular site visits, technical consultations, and follow-up of open service issues.
- Plan and conduct regular customer visits and Supplier Relationship Management (SRM) reviews together with the Regional Service Key Account Manager.
- Advise customers on maintenance strategies, conversion opportunities, and technical upgrades, while identifying and forwarding commercial opportunities to the service sales team.
- Inspect the installed base and maintain accurate Installed Base Asset (IBA) records.
- Resolve or escalate technical issues and serve as the local interface with regional field service, technical support, and order management teams.
- Ensure full compliance with KHS Health & Safety standards at all customer sites.
- Collect customer feedback after each visit and share findings with the regional team.
អត្ថប្រយោជន៍:
- A diverse role combining technical expertise with customer-facing responsibilities.
- Access to KHS technical training programs at regional and global training hubs.
- Clear career development opportunities into senior technician, technical support, or service key account roles.
- Modern tools and structured remote support.
- Competitive compensation package including field service allowance, vehicle support, and travel benefits.
ប្រភេទនៃបេក្ខជនដែលបានរំពឹងទុក
ភាសា:
- ខ្មែរ - យ៉ាងរលូនគឺត្រូវការចាំបាច់
- អង់គ្លេស - កម្រិតល្អគឺត្រូវការចាំបាច់
កម្រិតវប្បធម៌:
- បរិញ្ញាបត្រ ផ្នែក Mechatronics, Electrical Engineering, Mechanical Engineering, or a related fieldគឺត្រូវការចាំបាច់
ប្រវត្តិការងារ:
- Field service experience with filling, packaging, processing, or similar high-speed industrial equipment.ផ្នែកផលិតកម្មរយៈពេល ៥ ទៅ ១០ ឆ្នាំគឺត្រូវការចាំបាច់
- Automationផ្នែកផលិតកម្មរយៈពេល 5 ឆ្នាំ យ៉ាងតិច
ជំនាញ និងចំណេះដឹង:
ជំនាញទូទៅ និងបច្ចេកទេស
- Strong knowledge of PLC systems (Siemens / Allen-Bradley), pneumatics, hydraulics, drives, and mechanical assemblies.
- Strong customer communication skills with the ability to translate technical issues into business language.
- Fluent in English and Khmer; German is a plus.
- Valid driving license and willingness to travel extensively within Cambodia and occasionally to other regional locations.
ជំនាញទន់
- Self-organized, accountable, and capable of working independently in a home-based and customer-site environment.
