Marketing Manager
Position Circumstances
- Career Category: Sales / Marketing, Communications, Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Report to: The Director
Working day: Mon - Sat (8:00am - 5:00pm)
CITA Institute is seeking a dynamic, strategic, and results-oriented Marketing Manager to lead our brand building, student recruitment, and public relations efforts. Based in Phnom Penh, you will be instrumental in enhancing CITA’s visibility, reputation, and market share within Cambodia's competitive education sector. The ideal candidate will possess a deep understanding of the local market and a proven track record in integrated marketing and PR, preferably within the education or service industry.
Duties & Responsibilities:
- Strategic Marketing & Brand Management:
- Develop and execute a comprehensive annual marketing and PR strategy aligned with CITA's strategic goals for student enrollment, brand awareness, and reputation management.
- Lead the development of the CITA brand identity, messaging, and positioning to ensure consistency across all platforms and communications.
- Conduct market research to identify trends, competitive landscapes, and student needs, translating insights into actionable marketing strategies.
- Oversee the creation of all marketing materials, ensuring they are engaging, compliant, and reflect CITA’s brand standards.
- Digital Marketing & Student Recruitment:
- Develop and manage CITA's digital marketing strategy, including SEO, SEM, social media marketing (Facebook, TikTok, LinkedIn, Telegram etc.), and content marketing.
- Manage CITA’s official website content, ensuring it is up-to-date, user-friendly, and optimized for conversions.
- Utilize data analytics to track campaign performance, measure ROI, and continuously optimize marketing efforts.
- Public Relations & Communications:
- Develop and maintain strong relationships with local media outlets, influencers, and key stakeholders to secure positive media coverage and partnership opportunities.
- Draft and distribute press releases, media kits, and other PR materials.
- Act as a primary spokesperson for CITA Institute when required, or prepare key leadership for media engagements.
- Oversee internal communications to ensure consistent messaging within the institution.
- . Events & Partnerships:
- Plan, organize, and execute marketing and PR events, including open days, career fairs, workshops, and graduation ceremonies.
- Identify and cultivate strategic partnerships with schools, businesses, and community organizations to enhance CITA’s profile and recruitment efforts.
- Represent CITA at industry events, conferences, and networking functions.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Qualifications:
- Master's Degree is preferred
- Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
Work History:
- Leadership or management role for 3 years as a minimum
- Marketing and Public Relations for 4 years as a minimum
Skills & Knowledge:
General & Technical Skills
- TVET Knowledge: Deep understanding of the vocational training landscape in Cambodia, including knowledge of relevant government policies, accreditation processes, and in-demand industry skills.
- Technical Skill: Demonstrated success in developing and executing comprehensive marketing and PR strategies that drive measurable results.
- Excellent written and verbal communication skills in both Khmer and English.
Soft Skills
- Soft Skill: Exceptional interpersonal skills with the ability to build relationships with diverse stakeholders. And ability to work effectively under pressure and manage multiple projects simultaneously.
Admin Supervisor
Position Circumstances
- Career Category: Educate/Train/Teaching, HR, Business Administration, Admin / Supervisory
- Schedule:Full-time
- Salary: Negotiable
Report to: The Director
Working day: Mon - Sat (8:00am - 5:00pm)
CITA Institute is seeking a responsible, organized, and proactive Admin Supervisor to oversee and coordinate the Institute's daily administrative operations. The Admin Supervisor will be responsible for ensuring smooth office operations, supervising administrative support staff, managing facilities and supplies, coordinating administrative services, and maintaining a professional and efficient working environment.
Duties & Responsibilities:
- Administrative Operations & Office Management:
- Supervise and coordinate the daily administrative operations of CITA Institute.
- Ensure the office and training facilities are well-organized, clean, safe, and properly maintained.
- Develop and implement administrative procedures, policies, and systems to improve operational efficiency.
- Monitor administrative activities and ensure tasks are completed accurately and on time.
- Coordinate with different departments to support smooth day-to-day operations.
- Prepare and maintain administrative reports, records, documents, and correspondence.
- Ensure compliance with CITA's internal policies, procedures, and administrative requirements.
- Staff Supervision & Coordination:
- Supervise and provide guidance to administrative support staff, including reception, cleaning, security, drivers, and other assigned personnel.
- Assign daily tasks and monitor staff performance and attendance.
- Prepare staff schedules and ensure adequate administrative support is available.
- Provide coaching and support to team members to improve work performance and service quality.
- Report staff performance issues or operational concerns to the relevant manager.
- Promote teamwork, professionalism, accountability, and a positive working environment.
- Facilities, Assets & Supplies Management:
- Oversee the management and maintenance of office facilities, classrooms, meeting rooms, and common areas.
- Monitor office equipment, furniture, and other institutional assets.
- Maintain accurate records of assets and coordinate asset handover and tracking processes.
- Monitor office supplies and ensure sufficient stock is available for daily operations.
- Coordinate purchasing and replenishment of office supplies in accordance with approved procedures and budgets.
- Coordinate with suppliers, contractors, and service providers when required.
- Report facility maintenance issues and follow up on repairs and corrective actions.
- Safety, Security & Workplace Environment:
- Coordinate with security and facility staff to maintain a safe and secure working environment.
- Monitor workplace safety, cleanliness, and general facility conditions.
- Support emergency preparedness and administrative safety procedures.
- Report incidents, damages, safety concerns, or other operational issues to management.
- Ensure visitors, staff, and students receive appropriate administrative support and guidance.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Good
Qualifications:
- Bachelor's Degree in Business Administration, Management, Human Resources, Public Administration, or a related field.
Work History:
- Administration for 3 years as a minimum
- Supervisory or team-lead role, preferably in an educational institution, training center, or service-oriented organization for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Administrative Skills: Strong knowledge of office administration, facilities management, document control, procurement, and general administrative procedures.
- Good computer skills, including Microsoft Office (Word, Excel, PowerPoint, and Outlook/Email). Experience with HR or administrative management systems is an advantage.
- Language: Good written and verbal communication skills in Khmer and English.
Soft Skills
- The ideal candidate will have strong organizational and leadership skills, excellent communication abilities, attention to detail, and experience in administrative management, preferably within an educational institution or service-oriented organization.
- Leadership Skills: Strong ability to supervise, motivate, coordinate, and develop administrative staff.
- Organization: Excellent organizational and time-management skills with strong attention to detail.
- Problem-Solving: Ability to identify problems, make appropriate decisions, and provide practical solutions.
- Soft Skills: Strong interpersonal and communication skills, professionalism, integrity, flexibility, and the ability to work effectively under pressure and manage multiple tasks simultaneously.
Media Officer
Position Circumstances
- Career Category: Communications, Media, Computer - General
- Schedule:Full-time
- Salary: Negotiable
Report to: Head of Marketing and PR
Working day: Mon - Sat (8:00am - 5:00pm)
The Media Officer is responsible for capturing the vibrant life of the CITA Institute and translating it into compelling visual and written content. This role focuses on multimedia production, social media engagement, and supporting the broader marketing team in building a strong digital presence. The ideal candidate is a creative storyteller with strong technical skills in photography, video editing, and content creation.
Duties & Responsibilities:
- . Content Creation & Multimedia Production
- Photography & Videography: Capture high-quality photos and videos of campus events, classroom activities, student testimonials, and graduation ceremonies.
- Editing: Edit raw footage and photos into professional promotional videos, short-form reels (TikTok/Facebook), and high-impact graphics using Adobe Creative Suite or similar tools.
- Storytelling: Develop creative concepts and scripts for video content that highlights student success stories and the benefits of TVET education.
- . Social Media & Community Management
- Platform Management: Daily management and posting on CITA’s official channels, including Facebook, TikTok, Telegram, and LinkedIn.
- Engagement: Respond to comments and messages in a timely and professional manner, fostering a positive online community.
- Trend Monitoring: Stay up-to-date with local social media trends in Cambodia to ensure CITA’s content remains relevant and engaging for the youth demographic.
- Media Relations & PR Support
- Press Materials: Assist the Head of Marketing and PR in preparing media kits, press releases, and distributing content to local media outlets.
- Event Support: Act as the primary media coordinator during institutional events to ensure all key moments are documented and shared in real-time.
- Archive Management: Maintain an organized digital library of all photos, videos, and media appearances for future marketing use.
- Monitoring & Reporting
- Performance Tracking: Monitor the reach and engagement of social media posts, providing weekly reports on content performance.
- Brand Consistency: Ensure all visual and written content strictly adheres to CITA’s brand identity and messaging guidelines.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Qualifications:
- Bachelor's Degree in Media Communications, Journalism, Fine Arts, Graphic Design, or a related field.
Skills & Knowledge:
General & Technical Skills
- Proficiency in Adobe Premiere Pro, After Effects, Photoshop, or Lightroom.
- Professional fluency in Khmer and a good command of English (especially for social media copywriting).
- A portfolio or link to previous video/photography work is required for application.
Soft Skills
- Creative mindset with a sharp eye for detail. Ability to work independently in the field and meet tight deadlines for content delivery.
English Coordinator
Position Circumstances
- Career Category: Educate/Train/Teaching, Communications
- Schedule:Full-time
- Salary: N/A
Report to: Program Development Manager
Working day: Mon - Sat (8:00am - 5:00pm)
CITA Institute is seeking a dynamic, communicative, and structured English Coordinator to manage our language curriculum and evaluate student proficiency. Based in Phnom Penh, you will be instrumental in ensuring high standards of English language acquisition across all departments, equipping students with the communication skills required for the modern workforce. The ideal candidate will possess deep expertise in language acquisition strategies and a proven track record in instructional coordination or curriculum design.
Duties & Responsibilities:
- Curriculum Management & Quality Assurance:
- Coordinate the selection of textbooks, digital language learning tools, and teaching methodologies for various proficiency levels.
- Review, refine, and update English language training modules to ensure they support the technical and professional vocabulary needed by CITA students.
- Oversee the design and standardization of placement tests, mid-term examinations, and final evaluations.
- Faculty Support & Coordination:
- Facilitate onboarding for new language instructors, manage teaching schedules, and distribute instructional resources.
- Organize peer reviews, class observations, and professional development sessions to maintain high teaching standards.
- Maintain structured records of student attendance, grades, and program feedback to drive continuous improvement.
- Immersive Learning & Extracurriculars:
- Plan and execute English clubs, speaking workshops, or cross-departmental language initiatives to promote an active learning environment.
- Support international exchange initiatives or student preparation programs by verifying language competencies.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Good
Qualifications:
- Bachelor's Degree in TEFL, TESOL, English Literature, Linguistics, or Education. An active TEFL/CELTA certificate is highly desirable
Work History:
- Teaching English for 3 years as a minimum
- Supervisory, coordinating, or curriculum-design role for 1 year as a minimum
Skills & Knowledge:
General & Technical Skills
- TVET Knowledge: Familiarity with integrating workplace-focused English and technical vocabulary into vocational training programs.
- Technical Skill: Demonstrated success in curriculum development, rubric design, and utilizing digital tools for language testing and tracking.
- Language: Exceptional written and spoken English proficiency, along with professional communication skills in Khmer.
Soft Skills
- Strong leadership and cross-cultural communication skills; ability to inspire instructional excellence and manage multiple schedules effectively under pressure.
Procurement Officer
Position Circumstances
- Career Category: Business Administration, Logistics, Accounting
- Schedule:Full-time
- Salary: N/A
Report to: The Director / Head of HR & Admin
Working day: Mon - Sat (8:00am - 5:00pm)
CITA Institute is seeking a detail-oriented, responsible, and proactive Procurement Officer to manage and coordinate the procurement of goods and services required for the Institute's daily operations and academic activities.
The Procurement Officer will be responsible for sourcing suppliers, obtaining quotations, comparing prices and quality, preparing purchase documentation, coordinating deliveries, and maintaining accurate procurement records. The ideal candidate will have strong negotiation and communication skills, good knowledge of procurement processes, and a strong commitment to transparency, cost-effectiveness, and compliance with internal procedures.
Duties & Responsibilities:
- Procurement Planning & Coordination:
- Receive and review purchase requests from different departments and ensure they are properly approved.
- Prepare and maintain procurement plans based on departmental requirements and operational needs.
- Coordinate the procurement of office supplies, equipment, teaching and training materials, services, and other required items.
- Ensure procurement activities are completed within the required timeline and approved budget.
- Coordinate with relevant departments to confirm specifications, quantities, quality standards, and delivery requirements.
- Supplier Sourcing & Management:
- Identify, evaluate, and maintain a reliable supplier and vendor database.
- Source qualified suppliers and request quotations for required goods and services.
- Compare supplier quotations based on price, quality, specifications, delivery time, warranty, and payment terms.
- Negotiate with suppliers to obtain competitive prices and favorable terms.
- Maintain good professional relationships with suppliers and service providers.
- Monitor supplier performance and address issues related to quality, delivery, or service.
- Purchase & Order Management:
- Prepare purchase orders and procurement documents according to CITA's approved procedures.
- Ensure all purchases receive the required authorization before placing orders.
- Follow up with suppliers regarding order confirmation, production, delivery, and completion.
- Verify that delivered goods and services match the approved purchase request and purchase order.
- Coordinate with relevant departments to inspect and confirm received items.
- Report any discrepancies, damaged goods, late deliveries, or quality issues and coordinate appropriate solutions.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Procurement, Supply Chain Management, Business Administration, Finance, Accounting, Logistics, or a related field.
Work History:
- Procurement, purchasing, supply chain, or a related field, preferably in an educational institution, NGO, company, or service-oriented organization for 2 to 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Good computer skills, especially Microsoft Office (Excel, Word, and PowerPoint). Experience with procurement, accounting, inventory, or ERP systems is an advantage.
- Language: Good written and verbal communication skills in Khmer and English.
Soft Skills
- Strong problem-solving and interpersonal skills, with the ability to work independently and effectively under pressure.
