Marketing and Admissions Director
Position Summary Expectations - Duties, Responsibilities
Department: Marketing and Admissions
Supervisor: Associate Vice President of Administration and Finance
Job Summary: The Marketing and Admissions Director will shape and advance the University and High School’s Marketing and Admissions strategy, messaging, and brand across local and global communications. The Marketing and Admissions Director will work closely with an external firm in developing the University's news and disseminating it.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Visa Extension
- Work Permit / Workbook
- Airfare (for those who hired outside of country)
- Other benefits based on Cambodian Labor Law.
- Provides vision, leadership, and counsel for the University's communications, including articulating and overseeing integrated communications and student enrollment plans.
- Creating and overseeing the creation of original content across a variety of platforms across current and emerging channels.
- Formulating and managing a comprehensive media relations strategy and program at the local and national levels encompassing print, television, and social media outlets.
- Overseeing budget, implementation, and fiscal approval of communications and media-related projects
- Developing and managing agreements and contracts with external communications firms
- Engaging with key media outlets proactively and reactively to generate high-quality, high-impact media coverage.
- Managing communications for events, live and virtual, including student recruitment initiatives.
- Proactively identifying strategic communication opportunities with internal and external partners.
- Developing benchmark criteria to track and regularly evaluate the communications strategies' effectiveness.
- Developing and implementing a stakeholder communications strategy to share the University's work with key stakeholders, including but not limited to university leadership, industry partners, and policymakers.
- Bachelor's degree in communication, marketing, or a related field. Master's degree preferred
- A minimum of 5 years of related experience is required to develop and implement complex and comprehensive communication or advocacy strategies.
- 5 years of related experience is preferred. Journalism experience is a plus.
- A holistic understanding of all communications, positioning, and messaging aspects, including industry best practices in traditional and emerging media platforms, and experience with state-of-the-art communications technology.
- Significant experience working with national media outlets and digital media channels.
- Demonstrated leadership experience designing and executing a strategic communications plan in a complex organization with varied priorities and stakeholders.
- Outstanding management and planning skills, including handling multiple projects simultaneously in a decentralized environment.
- Excellent and nuanced writing ability and range.
- Strong interpersonal skills, persuasive presentation, and public speaking skills.
Graduate Law Program Coordinator
Position Summary Expectations - Duties, Responsibilities
Department: Academic Affairs
Supervisor: Associate Vice President of Academic and Student Affairs
Job Summary: The Graduate Law Programs Coordinator will provide advising and administrative support to the graduate law programs. He/she will build effective relationships with AUPP faculty, staff, administrators, students, and alumni in relevant areas as well as community relationships. Assist the Dean of School of Graduate Studies with advising and registration of graduate law students. This is a twelve-month position that has a teaching load of up to two classes fall/spring and summer semester.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Visa Extension
- Work Permit / Workbook
- Airfare (for those who hired outside of country)
- Other benefits based on Cambodian Labor Law.
- Coordinate and facilitate the recruitment and admissions of prospective graduate law students and participate in campus open house events.
- Maintain master records for all program student, metrics to track student’s enrollment targets, program progression through retention, and graduation requirement for graduate law students in coordination with the Dean of School of Graduate Studies and the Office of Academic Affairs
- Manage program related files not limited to course descriptions, syllabus and documents related to the curriculum for graduate law programs
- Oversee the program curriculum to ensure the relevance with the market needs by establishing Advisory counsel with relevant industry partners.
- To assist with advising and registration of graduate law students in the absence of their assigned Faculty advisor(s).
- Participate in business and social community events to promote the graduate law programs and to build a connection between industries and the graduate law program
- Work closely with the Dean of Graduate Studies and Undergraduate Law Program to maintain synergy from undergrad to graduate law
- Monitor non-compliant students for further action and counselling by Dean, AVPASA, and VPASA as needed.
- Assign/re-assign advisors as per students’ academic year and progression
- Collaborate with the Dean with forecasting of courses as per graduate law study plan on a semester basis through SIS audit for submission to Academic Affairs office.
- Assist the academic advisors training as needed along with participation with recruitment activities.
- Work with the Dean of School of Graduate Studies, AVPASA, and VPASA as needed on faculty recruitment and retention.
- Provide orientation for new graduate law student and ongoing opportunities for academic and professional development
- Manage communications among the graduate law department, the students, and relevant stakeholders within the university
- Ensure college compliance with all accreditations, ministries, and regulatory agencies
- Provide support to students by encouraging them to use all facilities provided by the university, i.e., Learning center, library, UA office etc.
- Master’s degree in law and/or a relevant field
- Professional working experience in legal education in the Kingdom of Cambodia is preferred.
- Excellent communication skills in English are required (additional skills in Khmer are preferred but not required).
- Ability to take initiative,work independently, and think critically is a plus.
- Excellent attention and organizational skills are needed.
- Experience with technology and analytics in a student information system
- Ability to work successfully with diverse populations and understand the unique challenges faced by diverse populations.
- Ability to work a flexible schedule, as needed; this may include occasional work on evenings or weekends.
Sales & Marketing Officer
Position Summary Expectations - Duties, Responsibilities
Department: Marketing and Admissions
Supervisor: Marketing and Admissions Director
Job Summary: The Sales and Marketing Officer (SMO) will strengthen relationships between the American University of Phnom Penh and other entities including but not limited to schools, universities, corporations, and public/private organizations. The SMO will utilize the network of AUPP’s entities including but not limited to AUPP High School-Foxcroft Academy and AUPP Technology Center. In addition, the SMO will be required to support, coordinate, and execute duties required by the Admissions and Marketing Director.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Visa Extension
- Work Permit / Workbook
- Airfare (for those who hired outside of country)
- Other benefits based on Cambodian Labor Law.
- Strengthen corporation relationship management strategies for the American University of Phnom Penh as directed with impeccable follow through and execution
- Cultivate, build rapport, and maintain ongoing engagement with community partners and campus stakeholders.
- Understand and embody the true value of AUPP’s education services and potential growth market-based department vision.
- Consistent professional oral and written communication, presentation, and timely responses to partners.
- Identify opportunities to leverage relationships for AUPP’s recruitment, business development along with overall strategic plan for AUPP as it relates to Head of Department Goals and Initiatives.
- Assist in the preparation of AUPP global brand awareness and recruitment campaigns targeting local and international students, partners etc.
- Support and collaborate with team members with for timely submission of set projected deliverables.
- Assist in marketing/admission activities and events when needed with key focus on logistical and catering coordination with relevant internal/external stakeholders.
- Hosting and coordination of networking and recruitment events maintaining database of attendees so data can be maintained to show return on investment.
- Meet established targets for the following:
- Number of students recruited for particular program, training workshops
- Number of students recruited from various industries (ex. private, public, NGO)
- Number of new corporation relationships
- Number of relationships cultivated and /or event participation
- Bachelor’s degree in Business Administration Marketing or closely related
- Two or more years of recent sales, marketing, or business development professional experience.
- Demonstrated polished professional with can do attitude focused on meeting weekly/month targets
- Able to work and thrive with minimal supervision while taking ownership of assigned projects/tasks
- Excellent interpersonal and communication skills with stellar command of English and Khmer language.
- Flexible, problem solver who can think quickly on spot, makes sound decisions without overpromising or compromising AUPP brand
- Familiar with Cambodia/Southeast Asia Market
Registration Officer
Position Summary Expectations - Duties, Responsibilities
Department: Registrar
Supervisor: Registrar/Assistant Registrar
Job Summary: The Registration Officer is responsible for providing support for academic processes at the University, including but not limited to maintaining student personal and academic records, scheduling courses, managing course catalog, registration of students for courses, and classroom assignments.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Visa Extension
- Work Permit / Workbook
- Airfare (for those who hired outside of country)
- Other benefits based on Cambodian Labor Law.
- Maintain student personal and academic records in accordance with FERPA requirements.
- Consult students and faculty on the matters related to the Office functionality.
- Gathering data and development of class schedule and final exam schedule.
- Organization, implementation and control of registration for courses at pre/post registration periods.
- Assign classrooms and maintain room booking system.
- Track students’ progress.
- Process student requests including issuing letters, documents, and transcripts.
- Working with other areas of the Office as needed.
- Experiences:
- Ability to work with students, faculty, parents and other stakeholders.
- Minimum bachelor’s degree, preferably in IT or education.
- Knowledge of USA education system.
- High-level expertise in Microsoft Office 365 Suite, especially Excel (pivot tables and v-lookups).
- Experience in working with student information systems, scheduling software is a plus.
- Experience in data analysis, working with reports and corresponding software is a plus.
- Attributes:
- Enables teamwork, collaboration and information sharing to foster a customer-oriented environment, including establishing and maintaining effective relationships with students, staff and faculty, including working with diverse cultures, individually and in a group.
- Ability to follow direction, experience in processing documentation and excellent written and spoken English skills, Khmer a plus.
- Able to work with details, be highly accurate, take initiative, meet deadlines and be confidential.
- Willingness to take on a flexible schedule as required (evenings and weekends).
System Analyst
Position Summary Expectations - Duties, Responsibilities
Department: Registrar
Supervisor: Registrar
Job Summary: The Systems Analyst is the main liaison between the Office of the Registrar and IT, responsible for analyzing university Student Information System (SIS), defining software requirements and specifications, guiding program design and development, and producing data reports.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Visa Extension
- Work Permit / Workbook
- Airfare (for those who hired outside of country)
- Other benefits based on Cambodian Labor Law.
- Execute the strategic recruitment plan and ensures all vacancies post are filled with the suitable candidates in timely basis
- Providing input on strategy, procedures and new initiatives for automation and improvement of quality of business processes.
- Analyzing the need of new interfaces and functional modules for SIS.
- Developing instructions for programmers by creating detailed design specifications including system narratives, file layouts, screen layouts, report layouts, and program narratives and develops and maintains documentation for systems including system overviews, training materials, and troubleshooting guides.
- Developing and maintaining user manuals, conduct user trainings on demand.
- Working collaboratively with other structural units for the improvement of quality of business processes.
- Producing reports to serve the needs of management, and Ministry as required.
- Analyzing requests for statistical and other reports and work with the requestor to meet the requestor’s needs.
- Consult students and faculty on the matters related to the Office functionality.
- Working with other areas of the Office as needed.
- Experiences:
- At least 2 years of similar work experience.
- Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS).
- Knowledge and experience with BI tools (Tableau, Data Studio or PowerBI) is a plus.
- Knowing one or more programming languages, such as VBA, SQL, and Python.
- Excellent written and spoken English, Khmer is a plus.
- A Bachelor’s degree in IT is a plus.
- Knowledge of the USA education system is a plus.
- Experience in working with student information systems and scheduling software is a plus.
- Experience in data analysis, working with reports and corresponding software is a plus.
- Attributes:
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to manage multiple concurrent projects, reason analytically, and work with people possessing various levels of technical knowledge is required.
- Able to work with details, be highly accurate, take initiative, meet deadlines and be confidential.
- Willingness to take on a flexible schedule as required (evenings and weekends).
Cook Helper/Prep Cook
Position Summary Expectations - Duties, Responsibilities
Department: Food & Beverages
Supervisor: Food & Beverages Manager
Job Summary:The prep cook is required to perform basic cooking duties, monitor stock levels, and take on culinary tasks as they arise. To be a successful prep cook, you should understand and be willing to comply with food and sanitation guidelines and regulations, be quick and diligent, and be willing to improve on the job. A top-notch prep cook should be able to follow instructions and work in a fast-paced environment.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Visa Extension
- Work Permit / Workbook
- Airfare (for those who hired outside of country)
- Other benefits based on Cambodian Labor Law.
- Setting up and sanitizing workstations.
- Following prep lists created by chefs.
- Measuring ingredients and seasonings and preparing cooking ingredients such as soup stock to be used in the cooking process.
- Preparing simple dishes, such as entrees or salads.
- Ensuring all food items are properly stored and easily accessible.
- Assisting chefs in preparing food and attending to any culinary tasks that arise.
- Distributing plates to wait staff to be served, cleaning plates for dishwashing, and preparing takeaway packages for customers.
- Supervising food and cooling room temperatures.
- Accepting or rejecting ingredients from suppliers.
- Maintaining a clean, orderly, and sanitized kitchen.
- Preparing drinks and cocktails according to the chef's specifications.
- High school diploma or equivalent.
- Culinary school training would be valuable.
- Experience as a prep cook may be helpful.
- Manual dexterity to operate cooking tools such as knives.
- Strong teamwork and communication skills.
- Physical endurance to work long shifts in a busy environment.
- Flexibility to work shifts, weekends, nights, and holidays.
- Ability to work in a stressful, fast-paced environment.
Steward/Cleaner
Position Summary Expectations - Duties, Responsibilities
Department: Food & Beverages
Supervisor: Food & Beverages Manager
Job Summary:The steward will attend to customer needs, assist wait staff, ensure all stations are well stocked and assist in keeping all areas clean and sanitary. You will clean and put away dishes, clean floors and food preparation areas, refill supplies, wipe tables, and take out the trash. To be successful as a steward, you should be committed to working hard, and have the physical stamina to be on your feet and moving for the duration of your shifts. You should be friendly and helpful to customers and have a strong team working skills.
- Cleaning and setting tables and placing seasonal decorations, candles, and tablecloths.
- Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.
- Keeping menus clean and presenting them to customers.
- Stocking serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.
- Clearing tables and preparing them for the next customers.
- Assisting in cleaning and opening or closing tasks.
- Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.
- Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.
- Transporting used linen to or from the laundry or housekeeping section.
- Assisting with unloading and storing stock.
- High school diploma or equivalent.
- Culinary school training would be valuable.
- Experience as a prep cook may be helpful.
- Manual dexterity to operate cooking tools such as knives.
- Strong teamwork and communication skills.
- Physical endurance to work long shifts in a busy environment.
Dishwasher
Position Summary Expectations - Duties, Responsibilities
Department: Food & Beverages
Supervisor: Food & Beverages Manager
Job Summary:The Dishwasher is responsible for cleaning dishes in a foodservice environment to ensure that there is always plenty of clean tableware at hand. When washing, they prioritize different types and sizes of crockery and kitchen utensils. Once clean place dishes/tableware on drying racks to be put away properly when done.
EMPLOYEE BENEFITS
- Health Insurance with the company plan
- NSSF benefits: Pension Fund, Health, and Occupational Accident Coverage.
- Seniority Indemnity Payment
- Work Permit / Workbook
- Other benefits based on Cambodian Labor Law.
- Collect used kitchenware from dining & kitchen areas
- Wash and dry specific items by hand (e.g., wooden cutting boards, large pots, and delicate china)
- Store clean dishes, glasses, and equipment appropriately
- Set up workstations before meal prep begins
- Ensure there are always enough clean dishes, glasses, and utensils, especially during peak hours
- Maintain cleaning supplies stock (e.g., detergents) and place orders when necessary
- Promptly report any performance issues
- Remove garbage regularly
- Sanitize the kitchen area, including the floor
- Previous work experience as a Dishwasher or relevant Hospitality or closed related industry
- Ability to follow instructions and help with various tasks, as needed
- Time management skills
- Attention to detail and sanitation rules
- Availability to work in shifts, during weekends and eveningsHigh school diploma is a plus but not required
