Manager, ATM & Card
Position Circumstances
- Career Category: Exec. / Management, Computer - General, Computer - Networking, Computer - Programming
- Schedule:Full-time
- Salary: Negotiable
Report to: Deputy Head, Digital Channels & Platforms
Location: Head Office
Job Introduction:
Lead and drive ATM and card team, oversees all project delivery, ATM operation, CMS and their associated components to ensure seamless, secure, and uninterrupted operations of all aspects of banking.
Duties & Responsibilities:
- Responsible for formulating and developing the ATM and Card products/services strategy and implementation roadmap;
- Manage ATM, CRM, and Card products by analyzing market information to ensure competitiveness, risk mitigation, and comprehensive policies;
- Lead the implementation, integration, and pilot testing of new or existing services, ensuring smooth operations through cross-departmental collaboration;
- Collaborate with Risk and Compliance teams for product risk assessments and operating controls;
- Manage and coordinate reconciliation processes and reporting requirements for regulators, management, and branches;
- Monitor card-based stock levels and ensure ATM machines are fully functional to meet customer service standards;
- Monitor ATM performance, reporting, and troubleshooting to guarantee agreed SLAs and optimal machine usage;
- Manage all ATM and Card disputes or fraudulent issues in accordance with guidelines, laws, and regulations to ensure satisfactory customer resolution;
- Maintain and support the Card Management System and its components, including ATM, POS, HSM, and Card Embossing;
- Manage DRP exercises and ensure DC/DR environment performance and synchronization;
- Manage system environment setup (SIT/UAT/Pre-Pro), application configurations, patch deployments, and APIs;
- Manage system bugs, changes, or enhancements related to card schemes such as Visa, MC, UPI, and CSS;
- Oversee system monitoring, capacity planning, and access control for users and ATMs;
- Ensure all key components related to the card management system are always available and backed up;
- Work closely with vendors, NBC, and IT stakeholders to resolve day-to-day issues and provide expert troubleshooting support for ATM and Card applications.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science, Banking and Finance, or a related field;
Work History:
- Hands-on experience in electronic banking, with focus on card production and ATM support for 4 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong knowledge of ATM infrastructure, card management systems, and transaction processing;
- Professional certifications in electronic banking, card systems, or AT operations (e.g., EMV, PCI-DSS, ISO standards) is a plus;
- Experience in digital banking products and international card schemes is a plus/preferable;
- Ability to drafting and implementing operational policies and procedures;
- Good verbal and written communication both Khmer and English.
Soft Skills
- Excellent in problem-solving, communication, and project management skills;
Relationship Manager, Corporate Lending
Position Circumstances
- Career Category: Exec. / Management, Banking / Finance, Accounting, Business Administration
- Schedule:Full-time
- Salary: Negotiable
The position is for Chinese Speaking
Report to: Head, Corporate Sales
Location: Sihanouk Ville
Job Introduction:
This role holds primary responsibility for the development and stewardship of a corporate client portfolio. By deepening existing relationships and securing new business with both large enterprises and SMEs, the role aims to strategically expand the bank’s lending portfolio without compromising on the integrity of its asset quality.
Duties & Responsibilities:
- Obtain prospective client lists, conduct visits, and structure credit facilities; Regularly visit clients to deepen relationships and monitoring the financial performance of existing clients to ensure timely repayment;
- Perform in-depth financial analysis, including cash flow projections, ratio analysis, and industry benchmarking to assess the creditworthiness of borrowers;
- Design and propose credit structures that mitigate risk while meeting the client's capital requirements (e.g., Term Loans, Overdrafts, Revolving Credits);
- Prepare detailed credit proposals (CA) for the Credit Committee and provide regular updates on portfolio status and market trends;
- Work closely with the recovery team to manage stressed assets and negotiate restructuring plans if necessary;
- Support the Senior manager and work closely with parent company to get familiar with the Chinese clients and procedure.
Expected Profile of Candidates
Languages:
- English - Good
- Chinese - Simplified - Good
Qualifications:
- Bachelor's Degree in finance and Banking, Business Administration, Management, Economics, Sales & Marketing or related fields
Skills & Knowledge:
General & Technical Skills
- At least 5 years of experience in Finance and Banking Sectors and minimum 2 years of corporate lending;
- In-depth understanding of the Cambodian economic environment, industry sectors, and local business regulations (NBC guidelines, tax laws, commercial contracts);
- Advanced financial modeling and ratio analysis to evaluate corporate N6health, cash flow, and creditworthiness;
- Credit Risk Management, Client Relationship Management, Deal Sourcing & Structuring, Regulatory Compliance;
- Good verbal and written communication both, English, and Chinese.
Senior Auditor, Financial Audit
Position Circumstances
- Career Category: Banking / Finance, Accounting, Accounting - Taxation / Audit
- Schedule:Full-time
- Salary: Negotiable
Report to: Supervisor, Financial Audit
Location: Head Office
Job Introduction:
Execute audit programs to ensure risks are assessed, objectives are achieved, and processes run effectively. Evaluate internal controls to ensure reliable information, regulatory compliance, and accurate audit reporting.
Duties & Responsibilities:
- Conduct preliminary audit analyses for macro-processes by identifying the risks per macro-process to ensure that significant risks and management concerns are assessed, and audit activities are initiated to meet the risks, scope and objectives;
- Execute the audit program of audit mission based on selected samples and transactions, clients, and other samples by macro process under support of Supervisor/Unit Manager in order to ensure internal control design and implementation are effectively assessed and that the audit objectives are met;
- Review policies, procedures, and perform audit testing on key and complex financial and operational transactions, such as reports, analyses, and documents in order to evaluate the quality of internal control design and implementation by macro process;
- Prepare working papers during the execution of the audit program to ensure proper documentation and sufficient appropriate evidence to make a proper appraisal of internal control integration and implementation;
- Assist supervisor in reviewing audit working papers and evidence prepared by auditors under supervision of the assigned audit missions to ensure completeness of audit findings, root cause analyses, implications and recommendations;
- Prepare a briefing audit report under assigned processes to ensure completeness of audit findings, root cause analysis, implications and recommendations, and ensure clear understanding of detailed audit findings;
- Provide on-the-job training to new financial auditors to comply with audit methodologies, procedures and programs.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in accounting, finance, banking or equivalent, and being a student of ACCA/CPA is preferred
Work History:
- Experience relevant auditing, finance, and accounting, in a bank or financial institution is a plus/preferable for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Required skills of audit, financial analysis, risk management, tax and compliance;
- Good in accounting and computer literacy, verbal and written communication both Khmer and English.
Senior Officer, Data Warehouse and ETL
Position Circumstances
- Career Category: Computer - General, Computer - Programming
- Schedule:Full-time
- Salary: Negotiable
The position is for Data Engineering
Report to: Manager, Data Warehouse and ETL
Location: Head Office
Job Introduction:
To develop and maintain of ETL and Data Warehouse, and regular conduct consistence and quality check on data sources.
Duties & Responsibilities:
- To develop and implement data integration flows (ETL) using SQL Server Integration Services (SSIS);
- To develop data streaming solutions, Data Warehouse and data-mart, and other required data integration solutions;
- Build data architecture as well as building the metadata standards to support business needed;
- To provide a troubleshooting and recovery solutions for serving daily operation;
- Conduct ongoing data consistency and quality check across core data sources and data warehouse's downstream applications;
- Designs develop and maintain database tables, views, stored procedures, functions, and supporting objects;
- To optimizes store procedures, T-SQL, views, and functions for the best performance;
- Creates and maintain technical documentation as required by standards and procedures;
- Creates and modifies data dictionary, data relational documentations.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in Computer Science / IT Programming or related field;
Work History:
- Experiences in Crystal Report, reporting development & Microsoft SQL Server/Oracle for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledge of web-based development on VB.NET, ASP, NET, C# and HTML
- Proficiency of English language both speaking & writing;
- Good computer literacy.
Senior Officer, Customer Services
Position Circumstances
- Career Category: Banking / Finance, Customer Service/Support, Accounting
- Schedule:Full-time
- Salary: Negotiable
The position is for Chinese Speaking
Report to: Branch Manager
Location: Sihanouk Ville
Job Introduction:
The Customer Services Chinese Speaking is the key role in serving all Chinese speaking clients at the counter to ensure the smoothness, compliance with high level of customer service standard with high customer satisfaction result.
Duties & Responsibilities:
- Greeting and serving for all walk-in clients at the branch who come to open new account, ask for performing any banking transactions or inquiring about any banking products and services in a professional manner;
- Be a dedicated staff to serve for all Chinese speaking clients;
- Occasionally accompany with Corporate Sales team to go and sell deposit products to Chinese speaking clients outside branch premise;
- Refer non-credit customers to non-loans sales team following the target set;
- Partially attend in selling promotion program which organizes by branch in order to promote Amret products;
- Solving various clients' complaints to ensure that the relevant complaints are solved promptly and satisfied by customers;
- Creating customer number, open saving/deposit accounts in the system to ensure all processes are timely and accurately performed;
- Key-in data of all loan clients into the system in order to create loan application with other requirement and post loan repayment transactions to ensure the information is timely and accurately recorded;
- Making report on customer service activities for DBMCS or BM to ensure are correctly and timely;
- Executing client documents tidily and properly to ensure that all clients files are kept safe and easy to find following document filing policy and procedures;
- Producing various reports for supervisor and related stakeholders to ensure its reliability and accuracy;
- Managing stationary in the branch to support branch needs.
Expected Profile of Candidates
Languages:
- English - Good
- Chinese - Simplified - Good
Qualifications:
- Bachelor's Degree in finance and banking, accounting, or related field.
Skills & Knowledge:
General & Technical Skills
- At least 2 years of experiences in accounting with preferable 1’s year experience in customer service.
- Able to speak Chinese language is a must have requirement.
- Good verbal and written communication both Chinese and English
Soft Skills
- Able to adapt with the flexible and Challenge working environment.
